Conicelli Nissan - Service Center

So, so disappointed in service received today. Had an 11:00 AM appointment. Called at 4:30 and was told car wasn’t even looked at yet. This appointment was made last Mon. so I am now 5 days without a c 11:00 AM appointment. Called at 4:30 and was told car wasn’t even looked at yet. This appointment was made last Mon. so I am now 5 days without a car. Spoke to a female who never even tried to offer any apology or explanation. Asked to speak to a manager and was told no one else was available to speak to me. Are you kidding? Always raved about your service department’s excellent customer service. Everyone so pleasant and polite. What happened? I am shocked. Don’t usually write reviews but after that phone conversation, decided that this is the only way I can be heard. If car is not ready tomorrow, hope Nissan will at least provide a loner car. More

5 hour wait with an appointment,lies by a female that my truck was being worked on.will take it to another shop truck was being worked on.will take it to another shop More

Locked out!! Conicelli Nissan ROCKS!! I have a 2009 Rogue that I accidently locked my keys in. Called them and within 10 minutes they had my problem resolved. A Conicelli Nissan ROCKS!! I have a 2009 Rogue that I accidently locked my keys in. Called them and within 10 minutes they had my problem resolved. A key was delivered to my workplace within two hours of calling. Thank you! More

Expensive labor for poor quality of work Where to begin...I originally leased a car from them and did not have issues over the duration of the lease. Once the lease was getting ready to matur Where to begin...I originally leased a car from them and did not have issues over the duration of the lease. Once the lease was getting ready to mature, was when all the issues and bad service came into the picture. When talking to a salesman, they were unable to explain to me what type of safety checks and services needed to be done in order for me to buyout the lease. They explained that the car would need a new inspection sticker since their standards may "differ from other shops, which we can't trust." After hearing this, I was able to talk to their sales manager in which they gave me the proper breakdown of what services were needed in order for me to buyout the lease. Next was the finance manager. In talking with finance options, they made it very difficult to complete the purchase. The rep that I was speaking to on the phone prior to coming in, assured me that I'd be able to use a third party bank as a financing option. When going into to discuss this an option, the finance manager said that it was not possible and that I would have to finance through Nissan only. When I called back to set up an additional appointment, the rep that I originally spoke to and said that I wouldn't have an issue with third party financing, was shocked to hear how I was treated at the dealership. After this obstacle was worked through, the headache began. I visited the dealer on multiple occasions after talking with my bank on what requirements were needed in order for the sale to be complete. I went to the dealership with this list and had asked for a bill of sale, only to be told by the finance manager that they do not do that and I needed to call Nissan directly for this piece of paperwork. Ok, that is not a problem. Once I called Nissan and asked about the bill of sale, they were confused and mentioned that piece of paperwork is something that they do not populate for buyers, that it is on the dealership to produce that. Wonderful! I went back into the dealership and made them aware that Nissan does not have the paperwork that my bank was looking for. Magically, they were able to produce the necessary documentation and information for my bank to use, but still not up to the standards that originally were requested by my bank. After this, I decided to take my business elsewhere, called a separate dealership where they were very accepting of my request and was ready to produce the bill of sale paperwork that was required as soon as I made it in. My next compliant, the service department. While going through the requirements in order for the car to be sold to me, it was mentioned that I needed a quick safety check so they were able to sell the car to me and not be liable for any issues. Well it turns out, they only made matters worse when they replaced my front breaks. After the service job was completed, I noticed that my breaks were screeching and the steering wheel would rumble when applying the breaks in a quick manner, something that I did not notice prior to getting the breaks replaced. A few weeks went by, and this issue persisted. I finally took my car to a local shop, Gibbons Automotive in Media, PA (amazing shop, I would highly recommend). He reached out to me and mentioned that yes they did replace the breaks, but they did an awful and cheap job to get the car out the door. Again, what a wonderful feeling. We chatted in-depth about what the dealership did in order to "get by" and get my car out the door. It turns out, they did a "break pad slap" job in which they were extremely quick and cheap with their labor, by not fully replacing the break pads, rotors, or anything that was necessary for a quality job. None of this was communicated to me after being serviced by Conicelli. A meeting with the manager is set up and I refuse to give this business anymore of my time and money. I highly advise anyone reading this do the same as the workers are not knowledgable and the service department does cheap work in order to meet the volume needs. Thanks Conicelli for making my car purchasing experience quite awful. More

awesome and friendly customer service They were patient and friendly the ENTIRE EXPERIENCE. I will always come here for my needs! Jerry was great and helped me every step of the way. I fel They were patient and friendly the ENTIRE EXPERIENCE. I will always come here for my needs! Jerry was great and helped me every step of the way. I felt comfortable and that he was genuinely helping me choose the right parts for my Max!! More

Quality Service We have owned several Nissan Rouges from Conicelli. During our recent service visit, our Service Adviser Steve Mitchell went out of his way to make su We have owned several Nissan Rouges from Conicelli. During our recent service visit, our Service Adviser Steve Mitchell went out of his way to make sure our car was ready and safe for driving. We went in for an oil change ant they noticed a nail in our tire. Steve had the technician fix it, then apologized that the service took too long. To top it off, there was no charge for fixing the tire. Steve was polite and professional. definitely an asset to the Conicelli organization More

The worst service department and customer service experience The service team was absolutely horrible to work with. After a maintenance required warning message had popped up on my car I made an appointment for The service team was absolutely horrible to work with. After a maintenance required warning message had popped up on my car I made an appointment for service. I dropped my car off on time. I signed in an spoke with a service member about my concerns with the vehicle. I was told to expect to be waiting about an hour and a half but that someone would be out to speak with me before the service appointment was over to go over what was being done to my car. After over two hours went by no one had been out to speak with me at all. I then approached the service desk to find out what was going on with my car. He scrambled around a messy pile of paper work trying to find out the status of my vehicle. He then informed me that it appears my car that had been sitting there for over two and a half hours had not even been taken back into the garage. He told me he wasn't sure what had happened because the guy who should have been working with me was at lunch. He was unable to produce the service team member I needed to speak with regarding the issue nor was he able to produce a service department manager. Another gentleman then approached me and informed me they had "dropped the ball". After repeatedly asking to speak to a manager this gentleman then informed me he was an assistant manager and that there was nothing he could do but if I wanted to wait it would be another hour or so. He was rude, condescending, and completely unapologetic for the inconvenience this had caused me. I now had not only wasted three hours out of a vacation day, my car was not serviced, the check maintenance light was never looked at, and I had to leave there unsure if my car was safe to drive or not. I will never trust conicelli nissan for service again! More

Conicelli Nissan Service Are Excellent ! The service team at Conicelli is Great! Every time when you just drive in, someone will immediately welcome you and arrange the service work for you. The service team at Conicelli is Great! Every time when you just drive in, someone will immediately welcome you and arrange the service work for you. The service team have been done wonderful job. They handled the job professionally and friendly. Every time before check out, they also detailed explain the results of "Complimentary Multi-Point Inspection", that is very helpful, so you will know your car current status. Last time when I was checking out after my car service had been done, I asked Bill Randalph some questions about my car alarm setting since this car alarm behaviors is different with other Nissan car. He was very nice and patient. Not only answered all my questions, but also spent more time to go to other cars to show car alarm settings. I had an excellent experience at Conicelli Nissan. Strongly recommend to others! More