Conicelli Hyundai

I just bought a new Hyundai Tucson. The sales experience was fantastic at Conicelli. Abraham was extremely patient with my questions and requests. I would not hesitate referring him to The sales experience was fantastic at Conicelli. Abraham was extremely patient with my questions and requests. I would not hesitate referring him to any of my friends. More

Didn't buy my car from this dealer but I can confirm that their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since the their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since they are the closest dealer, Hyundai told me that it needs to be towed there. On Tuesday evening, spoke to a someone from the dealer who informed me that their earliest appointment would be May 9th, over a month away. It's already stressful enough having your engine fall apart on your two year old car at 27k miles, but to then be told that they won't even LOOK at it for over a month is insane. Who care about that stupid 100k mile warranty if you're without a car for a couple months. Employee told me he was going to speak to his manager about getting an earlier appointment. He told me that I would hear back from his manager that day or first thing the following morning. Next day comes, no contact. Fast forward to today and I get a call/voicemail from an employee who said, "I was told to call you back because something's wrong with your car, our soonest appointment is May 9th...". Apparently, there's some serious disconnect with communication between their employees. I tried one more time, woman answered and told me that they aren't taking any "big jobs" until after May 9th. If I needed an oil change, they would get me in sooner but for anything like this, I would need to wait and basically be without a car for months, which is crazy. She then clarified if I bought my car from them, which I didn't, and told me to contact the dealer than I bought the car from. So basically...you'll get treated like a second-rate customer if you did not purchase your vehicle directly from them. This experience really made me NEVER want to purchase a vehicle from them in the future. Thanks Conicelli for the let down and unprofessionalism. I'm not sure if I can still recommend Hyundai (I'll have to see what happens with my car), but if you're going to buy a Hyundai, I'd recommend doing it at one of the other dozen dealerships in the Philadelphia area. More

Had the same problem with my oil light popping on and he said we changed the gasket 2 months ago you can get the oil changed it could be just a leak. We Can't do no more than change your oil, even if is som said we changed the gasket 2 months ago you can get the oil changed it could be just a leak. We Can't do no more than change your oil, even if is something more wrong with your car, that pertains to the oil gasket. Next appointment is May if you want a master mechanic to look at it. So I he wanted me to come pay for a oil change and I still have the problem! Really I am over them! More

Excellent service, Yusef Johnson was very helpful, pleasant and made sure we were being heard ! Chris was very pleasant and helpful! Both had a great sense of humor! pleasant and made sure we were being heard ! Chris was very pleasant and helpful! Both had a great sense of humor! More

Professional and customer focused sales team. Ease of the total transaction never felt pressured by anyone at the dealership. Dennis was outstanding, would definitely recommend this dealership t Ease of the total transaction never felt pressured by anyone at the dealership. Dennis was outstanding, would definitely recommend this dealership to others. 5 years from now I’ll be trading my Santa Fe for a Genesis SUV. More

Nick was attentive and helpful throughout our purchase process. And our purchase was quick and easy. process. And our purchase was quick and easy. More

Keeley was SOOO amazing. All questions that I had she was able to answer and gave so much detail! Loved how she showed me everything that I will need to know & was always ava All questions that I had she was able to answer and gave so much detail! Loved how she showed me everything that I will need to know & was always available to talk when I had any questions. More

Keeley was super friendly. By far… the best car sales person that I have experienced at in 20 years! She was very patient and had full knowledge of the product she was selling. By far… the best car sales person that I have experienced at in 20 years! She was very patient and had full knowledge of the product she was selling. She was not pushy like the stigma of a standard person. I would definitely go back to buy another vehicle, on if she is there. I have awful experience at Conicelli Honda and Nissan several years ago with the sales rep and crooked finance managers back in the day. But Keeley made my experience awesome this time around. More

Worst experience from a dealership I've ever encountered. This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years w This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years with Hyundai in Abington was a great experience which led me to stay with Hyundai. But after dealing with Conicelli Hyundai, I would not refer them at all due to the unprofessionalism and a brash display of lack of empathy for paying customers. The service work was done in a timely manner. Joseph Sergi was not helpful whatsoever from beginning to end. He showed a lack of concern and understanding until there was something they needed in return which in this case was the loaner vehicle. Upon my vehicle being towed to their shop, which I was told twice on the phone by service reps that no loaners were available. Until I expressed my disdain online, a loaner magically became available the same day. In addition, my car was damaged either in route or in possession of the dealership. There were lower front and middle fender damages to the body and undercarriage. After several attempts via my insurance company, I was left with a damaged vehicle. After an extensive investigation henceforth proving the dealership was responsible for the damages, I was immediately written off stating it was the tow company's fault. This review consisted of requests for photos and video footage of activity on their premises, in which I was initially told was against company policy to release photos and that I was to return the loaner immediately. I eventually received surveillance footage after a grueling duration of time only after refusing to not return the loaner prior to the agreed return date. My insurance rep stated that it was conveyed to him that it would cost $300.00 to release photos to the insurance company, leaving me stuck with an estimate of a thousand dollars plus in body damage. The tow company had also provided photo documentation of my vehicle with no damage prior to and after delivery. However, the company I pay hundreds of dollars to monthly for one of their vehicles were absolutely of no help. Never before have I witnessed such a lack of accountability and customer support from a dealership, especially owning a car still under it's original warranty. This entire experience with Conicelli Hyundai was an absolute disappointment costing me valuable time, unnecessary stress and hundreds in rental fees and insurance deductibles. The only reason I provided two stars was the fact the service manager Pat McGarry had stepped in to arbitrate some of the issues, otherwise the ball was dropped in this instance. More

Typical dealership story. .once you sign the dotted line you are no longer a priority. Very slow service even with appointments, they never let you know when your vehicle is fi .once you sign the dotted line you are no longer a priority. Very slow service even with appointments, they never let you know when your vehicle is finished you have to follow up yourself. To actually get an appointment is a minimum two to three weeks waiting period. Definitely will not be getting another vehicle from this location. More