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101 Reviews of Conicelli Honda - Service Center
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September 01, 2015
Great Service We needed Honda recall service for the air bag issue. Conicelli treated us like family! They were interested in our issue and made every effort to sch We needed Honda recall service for the air bag issue. Conicelli treated us like family! They were interested in our issue and made every effort to schedule and perform the required service. They get 5+ out of 5 from us More
by ajsgasman
Employees Worked With
August 13, 2015
Service department exceeds expectations Many thanks to the team in the service department. They got my inspection done as soon as possible so that I would not need to take time off work. Th Many thanks to the team in the service department. They got my inspection done as soon as possible so that I would not need to take time off work. They truly care about providing good customer service. More
by Dnk725
Employees Worked With
Steve Smith, Chris Walker
August 04, 2015
Needed quick service to check the balance of wheels. The guys were great - somehow got me squeezed into their busy schedule to get my wheels checked and I was back on the road in just 40 minutes! The guys were great - somehow got me squeezed into their busy schedule to get my wheels checked and I was back on the road in just 40 minutes! More
by Steve E
Employees Worked With
The valet guys were also a nice touch, Steve Smith
July 25, 2015
Service manager meds customer service skills, badly. I bought my second new car from Conicelli in September 2009. Honda Civic EX with the dark blue metallic paint. The roof and one fender had to be repai I bought my second new car from Conicelli in September 2009. Honda Civic EX with the dark blue metallic paint. The roof and one fender had to be repainted for clear coat failure about 18 months ago. Now the trunk, back fender, other front fender, tops of doors and sides have the same problem. When I asked Mark, the "service manager" about a rental car, he said no, Honda doesn't do that. I said that was unfortunate and I will not buy another Honda. He said that's your choice, but at least they are going to fix it. Thank you so much. Honda is going to fix their own problem and that deserves an attaboy? It's nice to know you don't care if you lose customers. More
by Bring1
Employees Worked With
Marc Varallo
December 28, 2014
Outstanding Customer Service Once again I brought my car in for service at Conicelli Honda and received outstanding customer service. I moved away over a year ago and still take Once again I brought my car in for service at Conicelli Honda and received outstanding customer service. I moved away over a year ago and still take the time to bring my car back to Conicelli because of their thoroughness, their outstanding service, their honesty and their integrity. Anthony was my service rep this time, and Russ took the appointment. Both were wonderful to deal with, as usual. My car was in and out, and everything that was needed to be serviced was explained to me before I approved the service. They even gave me tips to help out small things going forward. I love these guys at Conicelli Honda! More
by dbleiler
Employees Worked With
Russell Hauer
December 15, 2014
Urgent Repair Request Handled Expertly and Efficiently Purchased my 2014 Honda Pilot in July. Excellent sales experience! Needed 5000 mile service prior to a business trip. The service sales manager exceed Purchased my 2014 Honda Pilot in July. Excellent sales experience! Needed 5000 mile service prior to a business trip. The service sales manager exceeded my expectations. Due to my limited time prior to my departure, he found a way to perform the 5000 service as well as repair a rear tire. So exceptionally helpful and he did it with a smile! Highly recommended! A pleasure to do business with! More
by Suew14
October 28, 2014
A Rare Occurrence Perhaps? Brought my Honda for its Service Maintenance appointment which was scheduled a few days in advance. Check-in was prompt and I was attended to right a Brought my Honda for its Service Maintenance appointment which was scheduled a few days in advance. Check-in was prompt and I was attended to right away by one of the most amiable Service Advisors of Conicelli Honda. Quickly reviewed what I requested to be done on my vehicle and was advised to help myself over to the Customer Waiting Lounge at the adjacent structure. Included in the requested service is Code A which is the Oil and Filter change, plus topping of fluids and other minor vehicle inspection. Total wait time was about 2 hours. When my name was announced through the PA System saying my ride is finished and ready, signed the customary paperworks and of course the payment, then I was done. But it has been my habit to check and verify the work that was done on all my vehicles, as long as I am able to check it safely and easily. And the oil is ALWAYS on my list. Went and popped the hood then took out the dipstick. Lo and behold, I saw towards its very tip that the oil doesn't look as clear as what I was expecting. Thought that maybe that was just an aberration so cleaned the dipstick with a white tissue then dipped it again. Alas it's still the same. This could only mean one thing, at least from my viewpoint. Went back to Conicelli Honda and laid out my concern to the Service Advisor, the one who processed my original Service Request. He gave me a quizzical look, stating how is it possible for my engine oil to become dirty as I was claiming if it was just changed a few minutes ago? Showed him the tissue I used to wipe the dipstick showing the dirty oil. He went to my vehicle and checked the oil for himself, and saw that it was not as clear as a fresh oil would look like. My issue was then passed on to two other Service Advisors, who, like the first SA gave me a skeptical look. But they changed their tone when I showed them the same tissue I showed to the first SA. The way I look at it, it could either be: 1) The oil was not changed at all, perhaps the Technician wasn't paying attention to his task on hand, or worse, tried to cut the edges of his work (but unfortunately bill me for the full Labor Price in the process); or 2) The oil was changed, but not the Oil Filter. Same speculation as #1. I take pride in taking care of all my vehicles, all of them Honda, gently driving them at ALL times. And I don't let 3rd-party shops handle its service requirements, just Honda Service shops. And the result shows, with all my Hondas requiring no more than its regular service maintenance without any surprises tucked in it. The good thing was the Service Advisors promptly rectified the issue by having the oil change process redone. True enough, when I checked it the second time it came out the way I expect it to be: Clear and Smooth. I'm not going to pin Conicelli Honda because of what happened. I have more than 7 years of service relationship with this company and I am very satisfied with the work done on all my Hondas through those years. This was maybe a rare, albeit a freakish one, but it was corrected to my satisfaction so no harm done. Conicelli Honda still has my 100% approval and would still recommend it. More
by HondaDNA128
Employees Worked With
Not Naming Anyone
September 13, 2014
I love Conicelli Honda! I recently moved away from the area, and took my car to another Honda dealership, and while I will not state my issues here with the other dealership, I recently moved away from the area, and took my car to another Honda dealership, and while I will not state my issues here with the other dealership, I will provide my comments about the excellent service I have had and continue to receive when I bring my vehicle to Conicelli Honda. I love that when you make an appointment, they are actually very prompt, and efficient, and the wait time is very short. They actually work on your car when promised. The cashier is extremely friendly, and always asks if there are any questions or concerns with the bill. The costs for repairs here are extremely reasonable. The team of guys who assist you when you walk in are great. They acknowledge you immediately, and make sure that they ask you if there is anything additional that you need other than the reason you made an appointment. I am so glad that I moved back to this area and can continue to take my car to Conicelli Honda! These guys are the best! More
by dbleiler
Employees Worked With
Not sure
September 05, 2014
Review for Paul Caltabiano and Conicelli Honda I bought my certified used Honda Fit 2011 in 2012. Paul and I had a couple of e-mail exchanges before I visited the shop because I had questions abou I bought my certified used Honda Fit 2011 in 2012. Paul and I had a couple of e-mail exchanges before I visited the shop because I had questions about a few used cars they were advertising then. This was the first car which I was going to buy entirely for myself, and furthermore, I am not a native speaker of English, so I was a little apprehensive about talking to the agent, but Paul made the purchasing process very easy and comfortable for me. He was conscientious, patient, kind, and never pushed me into anything which I couldn't decide quickly. I am very happy about my Fit, which he recommended to me. I should also mention that my experience with Conicelli's service department has been very positive as well. Fortunately, I haven't had any problem with my Fit so far, and I just finished the second annual inspection at Conicelli recently. The service department staff is always courteous and at the same time, very professional. They seem to be very well organized and to work in a systematized way, so I can trust their work. Although the location of the shop is a little far from where I live, I have no intention to switch to a nearer shop. More
by Shibazaki
Employees Worked With
Paul Caltabiano
May 30, 2014
My car can't be certified. Purchased a Certified 2010 Honda Accord Coupe with 17,500 miles. I've had the car for ten months and have put 5,600 miles on the car. I've inherited Purchased a Certified 2010 Honda Accord Coupe with 17,500 miles. I've had the car for ten months and have put 5,600 miles on the car. I've inherited several problems. Bad wheel sensors, 4 dry rotten tires that Michelin said wouldn't pass my first inspection and now problems with the rotors. After showing proof that Michelin would discount a full set of tires at 40% Conicelli finally agreed to pay my part. Now that I'm having problems with my rotors and my steering wheels shakes they don't feel responsible enough to fix them even though I paid over 21k for a CERTIFED CAR and have only put 5,600 miles on the car. I don't feel the damage done is mine. Will not recommend anyone to buy a car from conicelli. It's just not a happy place to do business. More
by Kmgiii
