Conicelli Honda - Service Center

The service department is exceptional and go out of their way to accommodate the customer, starting with the receptionist, Patty Carbo, to the technicans. I needed immediate service and they went out of the way to accommodate the customer, starting with the receptionist, Patty Carbo, to the technicans. I needed immediate service and they went out of their way to get me in and have the car available later taht day so I had transportation for work. This is the reason I have purchased my last seven (7) cars from Conicelli Honda. Its is their service department that separtes them from the rest of the pack. More

I consistently bring my car back to Conicelli for the wonderful service that I receive. Marc Varallo was my service representative, and he was able to get my car serviced and inspected on a very busy da wonderful service that I receive. Marc Varallo was my service representative, and he was able to get my car serviced and inspected on a very busy day, even though I did not have an appointment. I feel that the service department is very honest and never performs unnecessary and costly work. I appreciate the time they take to evaluate my car and communicate with me. Patty is always at the desk with a smile for all of the customers. Rick provided great service on the shuttle. This convenience is an added plus for all and a main reason that I choose this dealership. More

If every dealership had service employees like Patty, If every dealership had service employees like Patty, life would be so simple. There is always one thing about a place that makes you come back If every dealership had service employees like Patty, life would be so simple. There is always one thing about a place that makes you come back and it was this girl behind the desk. From the moment you walk in, until it's time to pick up the vehicle, Patty was as professional, courteous, efficient and just plain nice. She made this experience @ Conicelli Service a pleasure. Will continue servicing my honda with Patty for as long as she works there. Thank you again More

Everytime I bring my 98 Accord in for service I ask for Chris...he knows the car and always tries to save me some money...and make the whole service experience as best as possible. All fo the work has been Chris...he knows the car and always tries to save me some money...and make the whole service experience as best as possible. All fo the work has been top notch...not what I can say for when I brought it to some independent mechanic. More

This is the only place I will take my Honda's for service. I have tried Honda Dealers that are closer to home, but nothing compares to the quality and friendliness of the service at Conicelli Honda. service. I have tried Honda Dealers that are closer to home, but nothing compares to the quality and friendliness of the service at Conicelli Honda. Patty, Chris, Frank, and all the folks there are top notch and professional. Been going there for all my Honda service needs since the the 80's and have been completely satisfied with every visit. Carl Piazza More

We were very happy with the sales people and the service and service department employees are great! The receptionist/cashier there, Patti Carbo, has a wonderful attitude and personality and is always extr and service department employees are great! The receptionist/cashier there, Patti Carbo, has a wonderful attitude and personality and is always extremely accommodating and helpful. She's the best!! More

I have been dealing with Conicelli Honda for many years. This is my fourth Honda. I can't imagine going anywhere elese for service. They are always friendly, easy to get along with and always helpful. I This is my fourth Honda. I can't imagine going anywhere elese for service. They are always friendly, easy to get along with and always helpful. I used to go there because it was close to my job, and they have a shuttle service which I always used. But since I retired, I still come to Conicelli Honda. I now drive 20 miles for service and wait for the car, but so what. The service is worth it! More

Easy to deal with: appointments met on time. Helpful Easy to deal with: appointments met on time. Helpful and friendly service: seem anxious to do the job right. Service quality has been very good: Easy to deal with: appointments met on time. Helpful and friendly service: seem anxious to do the job right. Service quality has been very good: on the one occasion it was necessary to return, problem was fixed; reason for difficulty was explained saitsfactorily. More

I took my car in for the routine 90,000 mile maintenance, to inspect the timing belt, and change the brakes. When I picked up my car I noticed the brakes were screeching so I immediately went back to have it to inspect the timing belt, and change the brakes. When I picked up my car I noticed the brakes were screeching so I immediately went back to have it looked at. This is when they told me that the brakes weren't changed because they're still good for another 6 months. (I had to change the brakes 3 months later to pass inspection.) As they drive my car up again they say the mechanic noticed a funny sound but didn't let him look at it because he was being too much of a perfectionist. I drive off the lot and notice my car making funny sounds whenever I turned the wheel. I take it back a couple weeks later and they tell me I need a new power steering pump. I complained and after 2 days, finally got a hold of the manager - Frank (rude and arrogant). His explanation was that it was actually broken before I took it in and when they changed the timing belt they re-adjusted everything which is why I now hear the problem. (My experience is that usually a mechanic would notice if something is broken as they are working with the part.) I told him he made no sense since my car had never made that sound before and I've never had an issue with my power steering. He offered to cover 1/2 the cost to have it replaced ($216, when I already spent over $1k!!). I asked him how urgent it was and he said that I really needed to replace it soon. I got a 2nd opinion and the mechanic said the belt was too tight which stressed my power steering pump but that it is not a problem as long as I don't mind the annoying sounds. I'm still working on this issue with Honda customer relations. I should've listened to my friend and never gone to Conicelli Honda. More

I bought my Honda knowing that it needed work, which they said they would take of. The car needed body work(there was dent on the door) and brakes/roters(the car wobbled when I test drove it) When I droppe said they would take of. The car needed body work(there was dent on the door) and brakes/roters(the car wobbled when I test drove it) When I dropped the car off to get fixed, I got a rental car. They called me that Friday and said my car was not fixed yet, but I had to bring back the rental because I coudln't have it over the weekend. The rental department gave me the rental for 1 day, when everybody knew that car wouldn't be done in one day. This meant I would switch cars on Friday then go switch again on Monday. I didn't play this switching game and they threatened to charge me for the rental. When they said the car was finished I went to pick it up and it wasn't fixed. The dent was still on the door and it still wobbled. The extremely rude sales manager, Rick, said to me "I knew you wouldn't be satisfied." Of course I wasn't satisfied my car wasn't fixed! And they "couldn't find" the paperwork that said it had been worked on. I am still dealing with them to this day and it has been 5 months since I bought the car. Unfortunately the work has to be done at that dealership otherwise I would never step foot in there again. Do yourself a favor and go to one of the many other dealerships. More