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Confidence Ford of Norman - Service Center

Norman, OK

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112 Reviews

112 Reviews of Confidence Ford of Norman - Service Center

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May 28, 2015

excellent I am always treated with respect and a fair estimate, I believe. This is why I stay with Reynolds Ford in Norman. I have been with Reynolds Ford for More

by Karol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Barrett
Jun 01, 2015 -

Confidence Ford of Norman responded

Thank you for sharing your experience and taking the time to write this review, also thank you for your continued support. Your feedback is very important to us. We appreciate you and your business very much. We look forward to seeing you in the near future! Mike Lang - General Manager

May 27, 2015

Oil Change and tire rotation (The Works) in 45 minutes! Not only did I get my oil changed and my tires rotated, it was free because of points I had from previous work done. I had forgotten about the points, More

by Bob in Norman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Dougherty
Jun 01, 2015 -

Confidence Ford of Norman responded

Bob,thank you for taking the time to write this review and for sharing your experience. Your feedback is very important to us. I'm glad you were pleased with the level of service that our service team was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

May 27, 2015

5 star service 5 stars for service. Fluid for transmission too expensive Otherwise, great service, friendly, quick, easy to deal with. Been doing business there f More

by Jim1935
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Barrett
Jun 01, 2015 -

Confidence Ford of Norman responded

Jim, thank you for taking the time to write this review. I'm glad you were pleased with the level of service that our service team was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

May 23, 2015

Service was completed professionally and on time. Arrived at my appointment time that I scheduled on-line the night before. Rick Dougherty met me as I exited my car. The service that I had scheduled w More

by waysco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Dougherty
May 26, 2015 -

Confidence Ford of Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service our team delivered. We appreciate you and your continued business very much and we look forward to servicing you again in the near future. Mike Lang - General Manager

May 21, 2015

Service I brought my truck in for service and the service associate, Tammy was very rude from the beginning. Not to mention having a bad attitude, I was also More

by Great,anotherscreenname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy Barrett
Jun 03, 2015 -

Confidence Ford of Norman responded

Thank you for bringing this to our attention. I am sorry to hear of your experience at our Service Counter. That is not the atmosphere nor level of service we strive to deliver. I will discuss this instance with our Service Advisors. We are always striving for the best possible customer experience. Best wishes, Mike Lang General Manager

May 16, 2015

Slow to complete I experienced a long period of time in obtaining and installing a door latch on my Edge. To be fair about the situation there may have been condition More

by Charles1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Barrett
May 28, 2015 -

Confidence Ford of Norman responded

Thank you for sharing your experience and taking the time to write this review Charles. Your feedback is very important to us. We value our customers' time and make every attempt to get people in and out as quickly as possible so we took longer than expected to complete the repair. We're very glad that you allow us to service you again in the future. Ken Hine - Service Manager & Mike Lang - General Manager

May 04, 2015

transmission service/oil change I have used Reynolds service department for years. Quick friendly service!! Even on Saturdays! ! I'm not so keen on their sales department, but you c More

by shayshay2000
Recommend Dealer
Yes
Employees Worked With
Bryan Beninger
May 08, 2015 -

Confidence Ford of Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service our service department was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

April 29, 2015

Loyal customer I have bought 3 vehicles from this dealership and each of them have been serviced there. I am always thrilled with the service, the work and the cust More

by Jbhilburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Dougherty
May 05, 2015 -

Confidence Ford of Norman responded

Thank you for taking the time to write this review and for sharing your experience. Your feedback is very important to us. Thank you also for your continued support. We appreciate you and your business! Mike Lang - General Manager

April 29, 2015

service My car was serviced quickly and with a shuttle service too. Very good location. But sometimes the service prices can be high. Reynolds Ford is also a More

by patti123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Barrett, Bridgette Beavers, Rick Dougherty
May 04, 2015 -

Confidence Ford of Norman responded

Patti, thanks for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Mike Lang - General Manager

April 23, 2015

excellent experience I gave this rating because it is an honest one. I have always been pleased with Reynolds Dealership. If there was a problem in the past after I got ho More

by wylierichard1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Dougherty
Apr 26, 2015 -

Confidence Ford of Norman responded

Thank you for taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Mike Lang - General Manager

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