Confidence Ford of Norman - Service Center

service work always have a good experience with the service department Tammy always takes care of me very good staff. If I have a problem with my pickup Reynolds always have a good experience with the service department Tammy always takes care of me very good staff. If I have a problem with my pickup Reynolds is always there. More

Excellent Service I took my old car in for a recall to be fixed and decided to walk the lot to look at the new cars. A salesman, Ryan, saw me and came out to talk with I took my old car in for a recall to be fixed and decided to walk the lot to look at the new cars. A salesman, Ryan, saw me and came out to talk with me. Even though my husband wasn't with me and he knew I wasn't going to buy a car that day, he spent a couple of hours with me and even took me out for a drive in a new Taurus. After going home, I spoke with my husband about it and on the weekend, we went to Reynolds in Norman so that my husband could drive a Taurus. Ryan wasn't there, so we were ready to walk out. But Joe, another salesman offered to let my husband drive a car so that he could see what it was like. We never felt any pressure to buy. However, the car pretty much sells itself and we ended up buying a 2015 Ford Taurus. Ed, in the Finance Department did an excellent job of explaining to us exactly what we were paying for and answering all our questions regarding financing. He is very experienced and knowledgeable. This is the third car we've purchased from Reynolds in Norman. We start there because even after the sale, the service is excellent. Whenever I've had to take a car to the shop for repair of some sort, the customer service reps treat me with respect.. We always have our car fixed quickly and accurately. Before the actually fix anything, they call first and if it's something my husband can fix, he tells them to leave that part and they fix only what we ask them to. We will definitely shop here for our next car! More

Rick Our Service Advisor Was Awesome!!! I had my Ford Escape in for an Oil Change as well as taking care of a recall that my vehicle had. Rick was the advisor that I dealt with and he was gr I had my Ford Escape in for an Oil Change as well as taking care of a recall that my vehicle had. Rick was the advisor that I dealt with and he was great very friendly and took care of everything we needed in a timely matter. He also stayed in contact with me throughout the whole process and we will defiantly be back in a few months for the next oil change! More

Reynold's new car sales and service. I have purchased some 4 or 5 new vehicles from Reynolds and always had them serviced there throughout the warranty period. I have never encountered a I have purchased some 4 or 5 new vehicles from Reynolds and always had them serviced there throughout the warranty period. I have never encountered a situation which was not resolved. Gene Black More

Service They were timely, courteous, and spoke to me not at me. Good experience. Yes, I would have my mkz SERVICED THERE AGAIN. my temperature visual has c They were timely, courteous, and spoke to me not at me. Good experience. Yes, I would have my mkz SERVICED THERE AGAIN. my temperature visual has changed to C reading instead of F More

very good The service was quick and thorough. And very satisfactory. I always use Reynolds for the service of my vehicle. The employee's that I were very expe The service was quick and thorough. And very satisfactory. I always use Reynolds for the service of my vehicle. The employee's that I were very experienced. More

A lifelong Customer Service was performed super Fast and my Service Adviser "Bryan" was very knowledgeable and very Helpful !!!! These guys Rock !!!!!From the buying pro Service was performed super Fast and my Service Adviser "Bryan" was very knowledgeable and very Helpful !!!! These guys Rock !!!!!From the buying process thru the Service of my New Edge..They have a new Lifelong Customer... Thanks again Guys !!! More

Service of ford flex Work was performed well and vehicle delivered much quicker than I anticipated. Service Advisor was very helpful, and in fact was able to provide me wi Work was performed well and vehicle delivered much quicker than I anticipated. Service Advisor was very helpful, and in fact was able to provide me with information regarding the unlock code within minutes after I posed the question. I was pleased with the repair work done. More

The service rep---Tammy---goes above and beyond to assist. This customer rep. for service is ALWAYS friendly and helpful when I take my pickup in for repair work. She goes the extra mile to assure customers a This customer rep. for service is ALWAYS friendly and helpful when I take my pickup in for repair work. She goes the extra mile to assure customers are taken care of in an efficient manner. More

Good service The service is reasonably fast and efficient and fair. Perhaps a little too quick, focusing more on billable hours than actual service. They don't tr The service is reasonably fast and efficient and fair. Perhaps a little too quick, focusing more on billable hours than actual service. They don't try overselling, but they don't really seem to value your investment as much as you might. More