Confidence Ford of Norman - Service Center

Awesome!! I took my car in for recalls and Bryan reminded me that I have earned a free oil change , and they also ran my car through the was bay and vacuumed i I took my car in for recalls and Bryan reminded me that I have earned a free oil change , and they also ran my car through the was bay and vacuumed it!! Nice job! More

Never Again! Where to begin. I took my 2015 Ford Explorer Sport into the dealer to have a few things simply checked out due to the fact that the 36,000 mile warra Where to begin. I took my 2015 Ford Explorer Sport into the dealer to have a few things simply checked out due to the fact that the 36,000 mile warranty is quickly approaching. I made an appointment online using their website for a 7:30 A.M. Friday time slot. I chose to drop the car off on Thursday night so I could take my children to school. Upon arrival, the two young men sitting in the service writer area failed to ever acknowledge my existence. Finally, a lady came out and took my information. After fumbling around for a while, the service writer told me I made my appointment with a technician that was not in the office for a while, so my vehicle would have to wait until Monday. Really? What is the point of scheduling an appointment then? I reluctantly agreed to leave it. Now the good part. Upon retrieving my car the next Tuesday, only one issue had been resolved. But after driving the car home, I discovered a couple of new issues that had not existed before the visit. The first was a nail in the tire causing a slow leak. No big deal, this happens. I noticed this on my way to work on Thursday because the low tire pressure light came on as I just happened to drive past a Discount Tire store. I pulled in to have it repaired. This is where it gets good. The tech told me that while the tire was off, it was time to rotate and re-balance the tires. No problem, lets do it. Now the tech who is repairing the tire comes in and explains to me that the tire with the nail in it had been driven on flat and that the inside was ruined and would need to be replaced. I'm guessing that the tire went flat over the weekend and instead of airing it up, the techs just drove it into the shop flat and then aired it up. Not the end of world as I had a replacement warranty on the tires. Now the real issue. When they began to re-balance the wheels and tires, they discovered that the passenger front wheel had been bent. Someone at the dealer thought it would be fun to drive the heck out of a twin turbo all wheel drive SUV I guess. Anyone that knows me, knows that I treat my cars with the utmost respect. If they need service, they get it. If they become dusty, they get detailed. I never leave them parked outside or in questionable areas. I'm not afraid to walk from the end of the parking lot in order to avoid door dings. When I sell them, they still look and perform like new. Back to the story. I called the dealership and talked to an assistant manager name Lange maybe? He couldn't even take the time to address my issue and decided to keep me on speaker phone while he admittedly continued typing. Nice customer service. He then began to tell me that they didn't even drive the vehicle while it was in their possession. Well the miles on the odometer didn't magically appear on their own! He said he would investigate the issue and call me back. Here it is a week later and still no response. Now I have been left with replacing tires and a wheel, which is $829 for one from them! Unreal! Long story short, don't take your car here unless you're looking for poor service followed by abusive technicians! Go anywhere else, just not here. More

Warranty Service on 2014 Ford 150 This was my first visit to the Service Department of Reynold's Ford. My service manager, Bryan, was very helpful and completed the repairs in a timel This was my first visit to the Service Department of Reynold's Ford. My service manager, Bryan, was very helpful and completed the repairs in a timely manner. More

Dedication and service I have had nothing but great experiences with Reynolds Ford in Norman, OK since the day we purchased our 2014 Ford Fusion. We hadn't bought a new car I have had nothing but great experiences with Reynolds Ford in Norman, OK since the day we purchased our 2014 Ford Fusion. We hadn't bought a new car since 1998, which happened to also be a Ford and was so not looking to have another car payment, but they made it almost painless. From the time of shopping, to signing the papers to having issues with Sirius, they have shown us nothing but dedication in providing the best service possible. Lots of Kudo's to Ken Hines, he has gone out of his way to provide me with excellent service. I will go back in the future for our next car since we've been treated right from the beginning when purchasing our jewel this time. Thank you Reynolds Ford. More

Service Visit I purchased my 2013 Lincoln from Reynolds Lincoln in Edmond, OK. I have taken it to Edmond for service which is about a 40 minute drive from my home I purchased my 2013 Lincoln from Reynolds Lincoln in Edmond, OK. I have taken it to Edmond for service which is about a 40 minute drive from my home in Washington. I needed my oil changed and called Reynolds Ford in Norman to see if they could help. Rick was very helpful and in fact found several other things that needed to be done on my car while under warranty. I really appreciated his help and service. I will always call the Norman dealership first, to see if they can help with my car before I make the drive to Edmond. Edmond does a good job but Norman is closer to home. Thank you Rick and the crew at Norman. More

Great Service Dept. Very good service department. Ordered part, and got in quickly. Rick did a great job of communicating and setting up a ride for me to and from t Very good service department. Ordered part, and got in quickly. Rick did a great job of communicating and setting up a ride for me to and from the dealership. More

"Clutch" with the Clutch Brian has been more than helpful, accommodating, and informative with our last few visits dealing with the ongoing FORD clutch issue. The issue is/ha Brian has been more than helpful, accommodating, and informative with our last few visits dealing with the ongoing FORD clutch issue. The issue is/has been enough to drive us mad...but Brian has been there to get it in, worked on, and shared very detailed information regarding what was happening and what was being done to correct it. More

Prompt service that addressed my needs and concerns always get service in a timely and friendly manner , have never had any concern that any issue i had would not be taken care of always get service in a timely and friendly manner , have never had any concern that any issue i had would not be taken care of More

Service Got my car in for 5000 mile service. It was done very quickly and delivered as promised. Wish they would have cleaned the interior though Got my car in for 5000 mile service. It was done very quickly and delivered as promised. Wish they would have cleaned the interior though More

What's not to like!! We have great trust that this dealership will take care of our vehicles in a timely manner economically as possible. Love the new look of your dealer We have great trust that this dealership will take care of our vehicles in a timely manner economically as possible. Love the new look of your dealership too! More