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Confidence Ford of Norman - Service Center

Norman, OK

3.6
113 Reviews

113 Reviews of Confidence Ford of Norman - Service Center

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April 26, 2017

Fast and courteous service! I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monday an More

by Cnickelsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Beninger
Apr 26, 2017 -

Confidence Ford of Norman responded

We are very happy to help. Thank you for choosing our dealership for your vehicle repair needs. Enjoy your visit to Oklahoma and if you are ever visiting again, make sure you stop by. Best Wishes - Mike Lang General Manager

March 22, 2017

Excellent All the employees were friendly and service was prompt. I would recommend Reynolds Ford to anyone. I was met by an employee as soon as I drove up. I w More

by crobinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Dougherty
Mar 22, 2017 -

Confidence Ford of Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service our service department was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Best Wishes - Mike Lang General Manager

February 21, 2017

Excellent Called in to tell them I was running late . Rick was very friendly on the phone . Once I arrived Rick remembered he spoke to me on the phone . Excelle More

by Reynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Dougherty
Feb 22, 2017 -

Confidence Ford of Norman responded

We know time is important and we are glad it shows. Rick and the team are here to help! Thank you for taking time to write this review and thank you for your business. Best Wishes - Mike Lang General Manager

February 17, 2017

Oil change & tire rotation In & out really fast! Very courteous personnel & nice waiting area, with coffee, etc! Bought my truck there & still getting smiles & greetings from ev More

by Bill141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Barrett
Feb 20, 2017 -

Confidence Ford of Norman responded

Bill, Thank you for sharing your experience and taking the time to write this review. We know our customer's time is important so we put forth every effort to make each experience smooth, quick and easy! We appreciate you and your business very much. Mike Lang - General Manager

December 16, 2016

Awesome experience My experience at Reynolds Ford in Norman began with the purchase of my new 2016 Ford Fusion. Our salesman Jason was genuine and worked hard to get us More

by Lindsey Kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco DelCastillo, Jason Benson, Josh Feltner
Dec 19, 2016 -

Confidence Ford of Norman responded

Lindsey, thank you very much for taking the time to give us this great review. Jason and our team appreciate you and we enjoy serving you! We hope you enjoy your new Fusion and let us know if you need anything else. Best Wishes - Mike Lang (General Manager)

September 25, 2016

Service Department Sucks I showed up 30 minutes prior to close and they refused to service my vehicle. I mean why even have opetating hours when they won't honor them. Try Dav More

by CarGuy90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Hines, Jay Carter, Bryan Beninger, Rick Dougherty
Sep 26, 2016 -

Confidence Ford of Norman responded

I apologize for the issues you experienced at our service department. I have checked our cameras for the dates you mentioned and have not been able to locate the escape, or the person that assisted you. Please contact me so that I can gather more information and rectify the situation at 405-321-2844 Thank you for your feedback, Sincerely, Ken Hines

August 24, 2016

Bluetooth update The technicians were great and my car worked like a dream. Thanks to all of the guys who looked at my car. While it was there they also did a basic se More

by mamadawg4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Johns
Aug 29, 2016 -

Confidence Ford of Norman responded

Anytime you need your car serviced, we can help! Thank you for your business and this review. We are glad to hear your car is running smooth. Best Wishes - Mike Lang GM

August 02, 2016

Outstanding The service rep was very kind and understood my issue. He took all the time that was needed. My vehicle was completed in great time. Everyone was will More

by Gjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 08, 2016 -

Confidence Ford of Norman responded

We are always happy to help. Our goal is to create the atmosphere our customers expect and deserve. We are glad to hear that we succeeded. Thank you for your kind words and for this review. Best Wishes - Mike Lang GM

July 15, 2016

service What a professional team and service department. Hats off to Brian your service manager. also waas impressed with your parts department and customer More

by mick1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cochran, Bryan Beninger
Jul 22, 2016 -

Confidence Ford of Norman responded

Thank you for giving us a "hats off"! We work hard to deliver the service our customers expect and deserve, it's always good to hear when we fulfill the goals we set forth. Thank you for the 5 star and thank you for your business. Let us know if you need anything else. Best Wishes - Mike Lang GM

June 15, 2016

Great service Took my truck into the body shop. It came out great. It looks like a new truck. They went way above in service and end result.of course they always ha More

by Hotrodok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Saltus, Joanne Defazio
Jun 24, 2016 -

Confidence Ford of Norman responded

It's great to hear that we have met and exceeded your expectations. Thank you for your loyal support and for your continued business. Best Wishes - Mike Lang

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