Confidence Ford of Norman - Service Center

brought my 2020 F-150 to Reynolds for two issues. I brought my 2020 F-150 to Reynolds for two issues. I live 2,000 from Norman OK and this was first trip with vehicle. I dropped off the vehicle first brought my 2020 F-150 to Reynolds for two issues. I live 2,000 from Norman OK and this was first trip with vehicle. I dropped off the vehicle first thing on day 1, I was told they would most likely look at it by the end of day 1 and if not for sure first thing on day 2. At the end of day 2 I called and was told that they were behind and they were working on the vehicle and it would be done first thing on day 3, early afternoon on day 3, I walked there and found the vehicle in back parking lot and it appeared it had not even been looked at. I went in and asked my service adviser Josh about the delay. I had asked for a rental vehicle to start with and was told that they needed to evaluate the vehicle first, on the afternoon of day 3 I again asked for a rental vehicle and was given one. Two hours later I was called and told the vehicle was done and to come pick it up. I picked up the vehicle and was told it was finished. One issue was the significant drop in gas mileage and second issue was the drivers front tire wheel well was loose and rubbing against the tire. after leaving dealership I realized the wheel well was still loose and after returning home I took my vehicle to dealership where I purchased the vehicle and was shown the notes from Reynolds service department. Basically, they disconnected the battery to reboot the system and that is the service I received. No mention of the wheel well. Reynolds Ford did not come close to meeting my expectation of service and was not honest with me. Very disappointing and frustrating when you have purchased a new vehicle and cannot even depend on a dealership to be truthful with you More

LOYAL CUSTOMER Thanks to AMAZING service. **My husband wrote this email to Mr. Hines (the operations and service manager.) We were experiencing a strange situation, and he JUST happened to pi **My husband wrote this email to Mr. Hines (the operations and service manager.) We were experiencing a strange situation, and he JUST happened to pick up the phone when they were busy. Within 30 minutes, he PERSONALLY drove to pick me up, get me into a courtesy vehicle and the vehicle was fixed properly right away! I didn't even have to return the rental! Someone brought my Explorer (Evelyn) back home and picked up their car! His story is inspiring and he is beyond amazing. In a day and age where it's nearly impossible to be NOT frustrated, much less SATISFIED as a customer we were absolutely DELIGHTED!!! We were already a customer, but thanks to his kind treatment, we will be loyal to Reynolds Ford in Norman FOREVER. **As long as it's being ran with Ken's leading spirit of humanity and ACTUAL customer service!** We are actually in the market for another pickup, so I'm certain we will see them soon! Mr. Hines, I want to truly thank you for your above and beyond treatment of my wife, Amy Singleton, regarding our 17 Explorer, Evelyn. I am overjoyed to have done, and will continue to do, business with your company. Our experience was stellar from the beginning, and your commitment to care for your customers holds more value to me than price ever could, although I can say that we were pleased with the value we received in our vehicle as well. We have told anyone that will listen about our experience with Reynold's, and your actions and kind professionalism have cemented us as a loyal customer. Joseph Singleton More

Late afternoon problems Had electrical problem that develop in late afternoon, contact Rick who said bring in, they could do battery check. If something else would have to m Had electrical problem that develop in late afternoon, contact Rick who said bring in, they could do battery check. If something else would have to make appointment since technicians were busy for remainder of day. Terminal connector (corroded) and battery (leaking cell) were replaced in timely manner. More

Always great. Rick always takes great care of our family's vehicles service needs. He and all the people there see to every detail. He keeps us advised throughout t Rick always takes great care of our family's vehicles service needs. He and all the people there see to every detail. He keeps us advised throughout the process. It's a good feeling to know we will be taken care off without any hassle. More

Great Experience No one could figure out the problem but Josh assured me they would! He put me in a really comfortable rental so I could continue my work and got it ba No one could figure out the problem but Josh assured me they would! He put me in a really comfortable rental so I could continue my work and got it back fixed and even washed! More

Good deal on used car I did have a few issues at first but the management at this dealership went above and beyond to satisfy me with the service of my used vehicle! I did have a few issues at first but the management at this dealership went above and beyond to satisfy me with the service of my used vehicle! More

Oil Change The experience was great, got there in the morning and did not have to wait long for them to get my car serviced and get me back on the road. The experience was great, got there in the morning and did not have to wait long for them to get my car serviced and get me back on the road. More

First time customer that would recommend I didn’t have an appointment, but they got me in right away. Service was very efficient, friendly, professional, & fast! Clean restrooms, popcorn, & d I didn’t have an appointment, but they got me in right away. Service was very efficient, friendly, professional, & fast! Clean restrooms, popcorn, & drinks- no kids play area which was concerning (I had my two year old with me), BUT by the time we used the restroom, walked a around a little, & got popcorn, they were done with my vehicle. Overall great experience, I’ll use them again. Trustworthy service that is actually less costly & time consuming then most “quick” places. More

Oil change Fastest oil change every and the staff is always pleasant and notable of services they have to offer. Wouldn't think of taking my car anywhere else Fastest oil change every and the staff is always pleasant and notable of services they have to offer. Wouldn't think of taking my car anywhere else More

Fast Service Rick was able to work me in as a walk in and I was pleased with the fast turn around. Rick was nice guy. Thanks Rick was able to work me in as a walk in and I was pleased with the fast turn around. Rick was nice guy. Thanks More