Confidence Ford of Norman - Service Center

My husband bought his 2007 Ford F250 diesel new from Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out an Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out and he had it replaced at a cost of $2600. In 2012, the electric seat mechanism froze and he had it replaced at a cost of $1100. In February of 2013, the truck broke down and we took it to Reynolds for diagnostic and repair. After 2 1/2 weeks, they decided it was (again) the high pressure fuel pump. They said the warranty was 1 yr or 12000 miles, and he had nearly doubled that mileage so they wanted the full $2600 again to replace it. My husband talked to the regional service manager asking if they could at least give him the part at cost since it had only lasted 10 months, but they were unwilling to do so. It was the full $2600 or nothing. The Reynolds folks asked my husband if he wanted to trade it in on a new ($61K) model. Ha! Ha! He picked up the truck and drove it down the road to the Toyota dealer. They gave him a fair trade (even when told about the fuel pump problem) and he now drives a Tundra. Buyer beware!! Reynolds Ford will rip you off. PS On top of everything, when he picked up his truck, Reynolds had left him with enough gas to go only 5 miles - luckily that was just enough to get it to the Toyota dealer. More

The staff is friendly, if your buying a car, but when you need issues with your perchase well they want even look at you. I had an appointment and waited in the service bay for 10 min before I was noticed. N need issues with your perchase well they want even look at you. I had an appointment and waited in the service bay for 10 min before I was noticed. Nothing was prepaired and rental car was not set up as requested. My advice don't buy from this dealer! More

Had to have family car serviced 3 times for a gas leak. Charged $802.00 total to find and fix a pinhole size hole in the fuel pump! First trip 5/18/12: took the car in for a full blown service check up Charged $802.00 total to find and fix a pinhole size hole in the fuel pump! First trip 5/18/12: took the car in for a full blown service check up...entire fuel system was checked and worked over at this time. Second trip 7/24/12 had to take car back due to bad smell of raw fuel..took the car in "Bryan himself couldnt believe the smell from inside the car....only to have the ($94.00 per hour) service team tell us they could not find any problem....had the car 1 full day....no charge to us. Third trip 8/6/12..smell had gotten so bad it was burn our eyes when we drove the car around town.. My wife and son took the car back in and were looked at like they were out of their minds..Reynolds had the car for 3 more days. Said they found the problem after dropping the fuel tank and inspecting the fuel line and evap lines..found leak at fuel line from fuel pump to fuel filter. They replaced fuel line and retested saying there was no longer a leak and the smell was gone....$401 charge. Drove the car home and 20 minutes after getting the car home...it reaked of fuel once again...! Called Reynolds and asked them to send someone to our house in the morning to check it out. Fourth trip 8/9/12..2 techs from Reynolds showed up in the morning...walked around the car and in no words looked at me like I was on crack! They said they could not smell a thing and would have to take it back and start looking again. They had the car for 2 days....I called and checked on it after day 1 and Bryan said they still could not find anything...did a smoke test on the system and it passed...but they were still looking. On the 2nd day...was told they had found the problem and it was a pinhole size hole in the fuel pump leaking down on the top of the tank....another $400 to fix. So the big problem with all this isnt that the overpaid techs couldnt find the problem after the first trip or the second trip of the third trip....not after running dry, smoke, tests...dropping the tank...replacing parts...that's bad enough on its own. The real problem I have is with Mr. Beninger. He should be trained not to tell a customer who has only bought their cars from Reynolds Ford...a customer that has had all their major repair work done at Reynold Ford...that I shouldnt be upset with another $400 bill...cause in fact the only thing I was real out was my time...since they didnt charge me when they couldnt find the problem the first or second time... Well Mr. Beninger...I'm glad to know that you and Reynolds Ford put no value on a customers time...and only on what you can sap out of them! This is one family that wont be giving you or Reynolds any more of our time. Ps. I will make sure I pass this story and your views about our time on to 10 other people...who I hope will pass on to 10 more..hope that was worth the $400.00. Ps. One last note on the class of Reynolds Ford Tech team....they couldnt even replace the 1/2 tank of gas the car had after draining it so they could drop the tank. They gave it back to us bone dry! Then offered to put $25 on a service card that would go towards our next service....ARE YOU KIDDING ME! More

Outstanding experience...will definitely be a lifelong customer! My sales person Franco is top notch and has been most helpful during and after delivery...one of the best I have ever seen! customer! My sales person Franco is top notch and has been most helpful during and after delivery...one of the best I have ever seen! More

What a great service experience. Rick was very helpful and they fixed faster than I expected. I won't go anywhere else with my F150. They even gave me a ride to the mall while I was waiting for the repair and they fixed faster than I expected. I won't go anywhere else with my F150. They even gave me a ride to the mall while I was waiting for the repair to be completed and when I called they came and picked me back up. It saved me from just sitting around or having to pay for a rental. More

This rating refers to their other shop located at 7320 NW Expressway. Their service dept is pathetic. Taken car back 3x for the same issue in 11 days. Keep getting the excuse “we can figure out what’s wrong” Expressway. Their service dept is pathetic. Taken car back 3x for the same issue in 11 days. Keep getting the excuse “we can figure out what’s wrong”. What do you think that says for the skills of the mechanics? More