Confidence Ford of Norman

Turned an "iffy" experience into a great one! Our experience with the first salesman was a little painful - lots of bragging & not as much professionalism & knowledge/experience. After speaking ag Our experience with the first salesman was a little painful - lots of bragging & not as much professionalism & knowledge/experience. After speaking again with Ed Rider (who made the financing painless & went the extra mile to be sure we were taken care of) we were introduced to Stephen Clark who listened to our needs & concerns, addressed them all and gave us several pieces of information that we should have received from the first salesman. We will definitely be working with him on any other questions that arise. Randy Priest made sure that a small repair issue was handled quickly and efficiently and that we were satisfied before we left the dealership. This is the third vehicle we have purchased from Reynolds Ford/Norman and they are still our dealership of choice. Problems happen, but we have every confidence that they will make everything right! More

Excellent John warmly greeted us outside as we approached the dealership building. He immediately escorted us to the row of Ford Escapes that we had indicated John warmly greeted us outside as we approached the dealership building. He immediately escorted us to the row of Ford Escapes that we had indicated interest. He listened to our preferences for auto exterior color and interior details and quickly found exactly what we were looking for. We took a test drive and after discussions about the attributes and features and pricing with John we looked at the other auto we had been thinking about at another dealership. That dealership insisted we take the car overnight for a trial. We were undecided between the two autos, so we returned to the Ford dealership. John was not scheduled to begin work for several hours. Mike Lang approached us inside and we asked if we could keep the car over night to compare to the other brand. Rick was very friendly and helpful, and cheerfully accommodated our request. Keeping the car over night clenched the deal. We were able to get our adult children's opinions as well. We retuned the following day and purchased the Escape. John, Mike and Linda were all extremely helpful. More

reynolds ford When I got to Reynolds ford of norman, Forrest immediately greeted me with water, the heat was extreme that day. He was very professional and actuall When I got to Reynolds ford of norman, Forrest immediately greeted me with water, the heat was extreme that day. He was very professional and actually listened to what my needs were. he even wrote them down!! I have bought a lot of cars and for that young man to be that professional at what he does, blows my mind. now I have a new explorer a great payment and a dealership that's on my side. I will suggest anyone looking for a car to Reynolds ford More

Super Satisfied with our Deal. This was the third vehicle we have purchased from Reynolds Ford of Norman over the years. A pleasure to do business with competent business folks who This was the third vehicle we have purchased from Reynolds Ford of Norman over the years. A pleasure to do business with competent business folks who are down home friendly - always. More

Reynolds Ford of Norman I recently had a catastrophe with the vehicle that I have had for the last 7 years. I was not mentally prepared to purchase a new car and was put in I recently had a catastrophe with the vehicle that I have had for the last 7 years. I was not mentally prepared to purchase a new car and was put in a situation that I had no other choice. Reynolds Ford was the first and last dealership that I went to in order to find the car that I needed. I was so stressed about the whole situation that I was a little nervous about going in and feeling like I had to purchase a car today- Going to Reynolds and working with Trevor Davison, Jerry Pittman and Linda Hughes in finance was the best possible scenario for me! I felt like I was looking for a vehicle with family. They worked all day to find the perfect car and to get me the best financing that I could possibly have! Thank you so much to all of those who helped me through this process! I wish you all continued success. -Sarah More

Just what I wanted Went in looking for a used car and ended up with a new car for the same price! Salesman searched for just what I wanted and gave us a great deal. Als Went in looking for a used car and ended up with a new car for the same price! Salesman searched for just what I wanted and gave us a great deal. Also appreciated the no-pressure approach. We were given all the options and none of the pressure unlike some unpleasant experiences at other dealerships. This is my second car with Reynolds and I have been very satisfied with the service. More

Nice buying experience with NO pressure!! We inquired about a vehicle via the internet and Scott Womack was quick to respond, we wanted to see some pictures on a certain vehicle and Scott got We inquired about a vehicle via the internet and Scott Womack was quick to respond, we wanted to see some pictures on a certain vehicle and Scott got those to us via email . Reynolds also had a vehicle on its lot in N. OKC we wanted to see and Scott had it brought to the Norman location so we only had to go one place. We had a great experience dealing with Scott Womack and Ed Rider. P.S. we drove over 4 hrs, so thanks again for the great experience. More

"A Better Understanding" Like any good relationship...you must have commitment, compromise, and communication. I'd like to think we have achieved these! As a long time Reynold Like any good relationship...you must have commitment, compromise, and communication. I'd like to think we have achieved these! As a long time Reynolds customers (14 years)...we've always drove away with a great vehicle and have always had solid service. A few years back I wrote a review against one of the gentlemen in the service department and I must at this time retract that review. The review was placed as a knee jerk reaction based on my frustration and simply put....lack of understanding. Recently...we had an issue with our sons new car and took it in so the issue could be checked. I was simply amazed that even after my unwarranted prior review of Bryan...he has been nothing less that a true professional. Not only did Brian understand the current issue with our sons car....he took the time to explain it in detail to the both of us so we fully understood what the problem was and what they could/could not do to correct the issue. The extra time and effort taken to explain and insure we knew what was going on was much appreciated. Thank you Bryan Beninger for taking the time with our son and for giving myself a chance to correct the past. More

Our Expeirence with Renolds Ford We took our granddaughter, who is college bound, on her first car shopping experience. Reynolds Ford was our first choice. She had her heart set on a We took our granddaughter, who is college bound, on her first car shopping experience. Reynolds Ford was our first choice. She had her heart set on a Ford Focus, and we knew the second we pulled up to Reynolds that this would be the perfect place for our granddaughter's first car buying experience. Paul and Levi were excellent sells men, who made it an enjoyable experience for all of us. Ed Rider was our Business Manager, who made everything possible. Reynolds Ford will always be our first choice. Thank you! More

excellent service department experience as always! My van had a piece of plastic underneath that had come unclipped and was hanging down. I pulled into the service department and was greated with a fr My van had a piece of plastic underneath that had come unclipped and was hanging down. I pulled into the service department and was greated with a friendly response as always. Rick identified the problem and had a service worker from the back come out and fix it immediately. And since it was just a clip that had come off, he didn't charge me for putting a new clip on!! I had my six children in the van and we were in and out in no time. I am so appreciative for Rick and his service department! Thanks!! More