Confidence Ford of Norman

Simply Awesome !!! A simply flawless transaction from start to finish...Great SUV at a Great price !!! These Guys "ROCK" !!! Every step was explained and all of my quest A simply flawless transaction from start to finish...Great SUV at a Great price !!! These Guys "ROCK" !!! Every step was explained and all of my questions were answered. More

Exceptional, informed, and professional!! My experience was wonderful, Ed Rider and Steven Clark were on top of their game. Even at 9pm. Wouldn't buy a vehicle anywhere else. Even when I cha My experience was wonderful, Ed Rider and Steven Clark were on top of their game. Even at 9pm. Wouldn't buy a vehicle anywhere else. Even when I changed my mind; they didn't pressure me for a decision. It was a feeling of importance but not sales pressure. I like that. More

Slow to complete I experienced a long period of time in obtaining and installing a door latch on my Edge. To be fair about the situation there may have been condition I experienced a long period of time in obtaining and installing a door latch on my Edge. To be fair about the situation there may have been conditions that I am not aware of. Perhaps there is inadequate number of staff in the shop to handle the workload. Then of course there is a question on the availability of factory parts. I know that a dealership would not have the space or finances to support a larger inventory so there must be a warehouse not too distant that replacement parts may be obtained within hours. In the spirit of fairness I will give Reynolds Ford another opportunity to prove themselves. Charles More

Purchase of new F25 Overall service was excellent. Only problem wqs when we picked up our truck the accessory's were not installed causing us great problems due to the se Overall service was excellent. Only problem wqs when we picked up our truck the accessory's were not installed causing us great problems due to the severe Oklahoma weather. Now it really was not the dealer fault completely because the vehicle had to be picked up in Arkansas and driven to Oklahoma. Still this was a great disappointment. Also WHY IN THE xxxx WOULD FORD PROCURE A TRUCK COMPLETELY SET UP FOR TOWING AND N O T HAVE TRAILER BRAKE SYSTEM ALREADY INSTALLED///// BAD BUSINESS More

again lies, untrustyworthy and don't follow thru w/ promises Very very shady. We had our loan guarantee thru our credit union and advised them of this and this was Saturday, but finance still wanted to pull our Very very shady. We had our loan guarantee thru our credit union and advised them of this and this was Saturday, but finance still wanted to pull our credit report even though I didn't want that. Had to get the vehicle from another dealership and therefore I didn't want to sign any agreement until I personally inspected the vehicle. Price was set and on Monday Linda faxed over the purchase request with $2500 more to the agreed amount. Since I took pictures of the documents and agreed amount of selling price including all rebates and our trade value. Reynolds Ford was like...hmm are you sure..? Said yea do you want copies of it? Then questioned how I had that information. Really?? After all the negative reviews I posted that's when I received calls from various people within the dealership asking me to please change my reviews and offered free tickets to Branson, MO never arrived..once again a lie from the dealership...THIS IS the WORST Dealership out in America... That's very disturbing, shady and unethical...but again they're all crooks. More

Used Car Purchase I saw an Expedition on the lot on Sunday. I went in on Monday to take a closer look. Tim showed me the vehicle and we took a test drive. He was never I saw an Expedition on the lot on Sunday. I went in on Monday to take a closer look. Tim showed me the vehicle and we took a test drive. He was never pushy and was very patient. I have not had a car payment for 5 years so this was a tough decision to make. More

transmission service/oil change I have used Reynolds service department for years. Quick friendly service!! Even on Saturdays! ! I'm not so keen on their sales department, but you c I have used Reynolds service department for years. Quick friendly service!! Even on Saturdays! ! I'm not so keen on their sales department, but you can't beat their service department! ! You can even request the same mechanic to do the work each time. More

I injoyed my time with mr. campbell and everyone there. I would give them a five star easy.IT was a great deal and I felt no pressure at any time, I had a goodtime this time dealing for a car.The new car ne I would give them a five star easy.IT was a great deal and I felt no pressure at any time, I had a goodtime this time dealing for a car.The new car new car manager was great I had no problem at any time with my visit there . Great team and god bless them all. Roy l. Bozeman More

courteous, friendly Courteous, friendly, knowledgeable sales and finance people. Went above expectations on all aspects of deal. Will go back to dealership again. Levi, M Courteous, friendly, knowledgeable sales and finance people. Went above expectations on all aspects of deal. Will go back to dealership again. Levi, Mat and Eric were very helpful with no pressure sell. Ed in finance also went above and beyond helping us get the best financing offered. Very satisfied with these representatives of Reynolds dealership. More

Loyal customer I have bought 3 vehicles from this dealership and each of them have been serviced there. I am always thrilled with the service, the work and the cust I have bought 3 vehicles from this dealership and each of them have been serviced there. I am always thrilled with the service, the work and the customer service provided. More