Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Confidence Ford of Norman
Norman, OK
1,034 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,034 reviews
May 10, 2021
I wish zero stars was an option. Sales dept is OK, but the service dept should be avoided. They do shoddy work like forgetting to tighten bolts and not putting protective plastic on your seats when they g the service dept should be avoided. They do shoddy work like forgetting to tighten bolts and not putting protective plastic on your seats when they get inside it while having oil, grease, and dirt on their shop uniforms. Also, Reynolds Ford cares nothing about customer satisfaction or loyalty. My month-old 2021 truck (that I purchased from them) was heavily damaged by hail when they left it outside 4/28/21 for over 24 hours before ever even looking at it, and it was only brought in on that specific day and at that specific time because that's when they told me to bring it in. I had no way of protecting my vehicle from the storm since it was on their property, entrusted to their care. Additionally, the only reason it was at their dealership was because of a manufacturing defect. And even though they have an on-site body shop, there was no offer from them to bring my vehicle back to the condition it was in when I left it in their care. All they cared about, especially GM Mike Lang, was denying fault and telling me I am on my own with the repairs. When I asked him about getting help with my $1000 deductible, even possibly through their body shop doing the repair work, Mike's response was that it was my choice to have a $1000 deductible on my auto policy and that's not his or Ford's fault. That's a terrific answer. So between Ford Motor Co. and Reynolds, who share blame in my truck having $11k worth of hail damage, neither care about future purchases, future service/maintenance work, or the satisfaction of a customer whose vehicle was basically still in the delivery phase because they were waiting on a part to correct a factory defect. They will probably spin this and reply that they don't control mother nature. This isn't about that. It's about a horrible response to the needs of a customer who purchased 2 brand new, special order cars from them a month ago, one of which was almost destroyed partly due to theirs and Ford's ineptitude. Reynolds Ford revealed their true colors: they love you when you're in the buying process but will drop you like a bad habit when that's done. In that regard, they are just like all the other car dealers they claim they are better than. More
by neil.loudermilk
Employees Worked With
Josh Feltner, J Adam Kelley
May 06, 2021
Josh was amazing. Very courteous. Offered to call the driver to take me to my office. When my truck was finished he called me and said he had applied for the rebates on my behalf. Very awesome, I didn’t driver to take me to my office. When my truck was finished he called me and said he had applied for the rebates on my behalf. Very awesome, I didn’t even know there was a rebate and I would have never remembered to submit it. Jamie was incredible too, she looked up all my various rewards to get me a discount. Best service department and dealership in town! Bryan has helped me before and great too! More
by Cdeliso
Employees Worked With
Jamie Cashier, Bryan Beninger, Josh Feltner
May 04, 2021
Reynolds and Matthew provided me with excellent service beyond what I expected. Dealing with Travis was an exceptional experience, providing me with a vehicle I could use until my truck came in. beyond what I expected. Dealing with Travis was an exceptional experience, providing me with a vehicle I could use until my truck came in. More
by yankeerebel50
Employees Worked With
Joe Galindo, Matthew Potter
April 30, 2021
Always easy to deal with and very good customer service. All questions answered and a smooth transaction like always. Will continue to do business with them All questions answered and a smooth transaction like always. Will continue to do business with them More
by jtarp
Employees Worked With
Scott Womack
April 29, 2021
Evan was wonderful and very helpful. I would recommend him to anyone. He helped us find what we were looking for and also helped us with the kiddos during the finance process. him to anyone. He helped us find what we were looking for and also helped us with the kiddos during the finance process. More
by tweetys22000
Employees Worked With
Evan Keller
April 27, 2021
My wife and I had a wonderful experience with the dealership. Gary Williams was more than a salesman. His detailed explanations on the vehicle options was very helpful. He worked very hard to get us dealership. Gary Williams was more than a salesman. His detailed explanations on the vehicle options was very helpful. He worked very hard to get us the best deal on your trade-in and the best deal on our new truck. We honestly felt like we were part of the Reynolds Ford family. More
by Jeff
Employees Worked With
Doug Sandlin, Sean Porterfield, Gary Williams
April 26, 2021
I was greeted right away by Mathew Potter. He listened to what I was wanting and answered my questions, as well helping me throughout the buying process. He also made sure anything I needed was taken care to what I was wanting and answered my questions, as well helping me throughout the buying process. He also made sure anything I needed was taken care of. I Highly recommended Reyonlds Ford! Ask for Mathew in sales and Sean in finance! More
by Brandylitson
Employees Worked With
Sean Porterfield, Matthew Potter
April 25, 2021
Matt was great! No pressure and made sure I got the best deal for my money! I definitely recommend coming here if you’re wanting to get a new vehicle! deal for my money! I definitely recommend coming here if you’re wanting to get a new vehicle! More
by Chelseyskinner
Employees Worked With
Sean Porterfield, Matthew Potter
April 23, 2021
Potter was awesome very respectful and kept me informed throughout the deal he even took care of me even though they where not open yet definitely recommend him throughout the deal he even took care of me even though they where not open yet definitely recommend him More
by hibdonalex
Employees Worked With
Franco DelCastillo, Bryan Beninger, Matthew Potter
