
Confidence Ford of Norman
Norman, OK
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I took my car in because it kept over heating and I was about at my wits end and decided to take my car to Reynold's. So I called the service department and spoke with Josh and told him what was going on. about at my wits end and decided to take my car to Reynold's. So I called the service department and spoke with Josh and told him what was going on. He told me to bring my car in and he would look at it and see if they could figure out what was going on. He later called me and told me that my vehicle had a few recalls and one of the problems had done a lot of damage to my engine and he took the time to get Ford to fix my vehicle for me at no charge. Since it was going to take a few weeks for my vehicle to be fixed and seeing that I had no other vehicle, he arranged for me to have a loaner vehicle at no charge to me. After around 4 weeks he called me and said that my vehicle was ready to go. I went and got my vehicle back and turned in the loaner vehicle and there was no charge and so far my vehicle seems to be fixed. Josh was always very helpful and nice when I spoke with him and he told me if I had any questions or any problems to let him know. I must say I am very impressed and so glad I decided to take my vehicle to Reynolds Ford. Now I know why my dad when he was looking to buy a Ford vehicle he would only go to Reynolds Ford and ask for Dale Daniels because my dad trusted him to be honest. Good job and thank you for such great service!! More
Matthew was a breath of fresh air!! He was kind, very professional, and easy to talk to. We told him what we were looking for and he found us the perfect car right from the start. His customer service wa professional, and easy to talk to. We told him what we were looking for and he found us the perfect car right from the start. His customer service was on point and appreciated his honesty. Would definitely recommend asking for him when looking for a vehicle here!! More
Contacted by Nickey Jones from on line sales department after I "built" my F150 on the Ford web site. Nickey met with me at the dealership, helped me fine tune what we wanted, set up a test drive for us, after I "built" my F150 on the Ford web site. Nickey met with me at the dealership, helped me fine tune what we wanted, set up a test drive for us, got it ordered for us and kept us informed until it arrived. All thru the process he was professional and informed. He did a great job delivering the vehicle to us and followed up on getting the bed liner installed as promised. I work in sales and really appreciate when I run into a "pro" - Nickey is a Pro! More
I just purchased my 3rd new car from Reynolds since 2008 and I couldn't be happier with each purchase. From Matthew helping me find the right car and showing me how everything worked on the car from 2008 and I couldn't be happier with each purchase. From Matthew helping me find the right car and showing me how everything worked on the car from front to back. Then Joe explained the finance part to me very professional and made that part so easy. I would tell anyone looking for a car to go to Reynolds and ask for Matthew and Joe. More
Nolan is the best car salesman I have ever dealt with! He did everything he said he would do for me and went far and beyond to do it! Superior customer service! Very happy with my new car! Great deale He did everything he said he would do for me and went far and beyond to do it! Superior customer service! Very happy with my new car! Great dealership! More
Matthew has been super helpful the past couple months while I ordered my Bronco and the dealership made the process completely painless and convenient. Matthew kept me up to date on my build and made sur while I ordered my Bronco and the dealership made the process completely painless and convenient. Matthew kept me up to date on my build and made sure I got the best deal. More
Very professional but not pushy and the dreaded "typical car sales" type. listened to what we wanted and didn't try to sell us something we didn't want. car sales" type. listened to what we wanted and didn't try to sell us something we didn't want. More
Matthew was extremely helpful with finding the right car for me. And once we found that car it was super easy to get the paperwork signed and ready to go! I would highly recommend going to Reynolds for your for me. And once we found that car it was super easy to get the paperwork signed and ready to go! I would highly recommend going to Reynolds for your next car. More
The folks at Reynolds are friendly enough and I got a pretty good deal on a hail damaged vehicle. There are some things I'd like to see happen to make it a perfect purchase for me. Things that I should h pretty good deal on a hail damaged vehicle. There are some things I'd like to see happen to make it a perfect purchase for me. Things that I should have negotiated before buying but I didn't so that's on me. Really the only thing I need is to get the repairs done at least at a discounted price and I will be happier with the whole deal. All and all, they're a pretty good bunch. More
They make you feel very comfortable and listen to YOUR needs first and then offer a selection you choose to look at and then help you understand your vehicle after your purchase in full. This is My Famil needs first and then offer a selection you choose to look at and then help you understand your vehicle after your purchase in full. This is My Family Dealer for generations to come. Thank You All! More