Confidence Ford of Norman

Partial Failure I have only good things to say about my sales guy. He was everything you want in a car vendor - pleasant, helpful, nice guy all around. However... I have only good things to say about my sales guy. He was everything you want in a car vendor - pleasant, helpful, nice guy all around. However... I bought a vehicle sight unseen, and had it shipped to me. Yes, I know it's incumbent upon the buyer to explore a sale like this via alternative methods, in absentia. I had asked my sales guy to inspect the vehicle for me carefully, with specific items to scrutinize in particular detail, and report to me about everything, so there would be no surprises. This is a big Ford dealer, so they go through all their trade-ins and fix anything egregious, as a standard routine. I was looking for a high-res narrative with every small oddity...just so I would know in advance. He did this, detailing every little ding and minor cosmetic flaw. This dealer uses an unusual choice of language in the descriptions of any car with over 100k miles. They automatically refer to all such vehicles as "fixer-uppers" in their ads on Autotrader, cars.com, carsforsale.com, autogurus, and any other online ads. According to three different guys I spoke with, on three different occasions, that language does not mean what the rest of us think it means. Supposedly it only means "over 100k." This is why I was especially detailed in my questions about this vehicle. Because to the rest of us, "fixer-upper" means "needs repair." So, I get the thing delivered, and everything is fine, but it has a cracked wheel. Okay, so my sales guy missed that in his detailed account, fair enough. I called and asked if there was anything they could do to help me out, particularly in light of the extensive questioning and eyeballing that had been done. I said it wouldn't take much to make me happy, I'd be fine with a used wheel that was structurally sound. After talking to Manager A, who read me the "fixer-upper" language verbatim off the ad, and after leaving numerous messages for General Manager B who has not responded, I've given up. As an extra layer of fuss, I had to chase down the clerical staff to get them to send me the title, which took three weeks. This, for a vehicle I paid for in full. Reynolds Ford sells vehicles to out of state buyers all the time, under these exact circumstances, or so I'm told. It's not supposed to be unfamiliar territory. But once they have payment in full, the customer service evaporates, at least in my experience. More

Fantastic I made this purchase via email and text due to living in Wichita,Ks. Jason Benson always communicated in a timely manner. I would recommend Reynolds F I made this purchase via email and text due to living in Wichita,Ks. Jason Benson always communicated in a timely manner. I would recommend Reynolds Ford to any one interested in purchasing a new vehicle. Brad Herndon More

Great Experience My salesperson, Manny Lopez was just great. If you are looking for a Ford, don't hesitate to go to Reynold's Ford in Norman. The showroom is very nice My salesperson, Manny Lopez was just great. If you are looking for a Ford, don't hesitate to go to Reynold's Ford in Norman. The showroom is very nice and the people were friendly, knowledgable and helpful. More

Repairs Good Job. Done timely. Needed a new battery and requested a quote to repair a mirror on the driver side. Work was finished when promised. Good Job. Done timely. Needed a new battery and requested a quote to repair a mirror on the driver side. Work was finished when promised. More

Pleasant buying experience. From the time we met Enrique till the time we finished up with Joe in finance, everyone was very nice and helpful and at no time did we feel pressured From the time we met Enrique till the time we finished up with Joe in finance, everyone was very nice and helpful and at no time did we feel pressured into anything we didn't want to do. Randy was able to solve a small problem, basically give us heated leather seats on the vehicle we were interested in at what we thought was a fair price for everyone. And then Dan was very helpful in helping us pick out the leather. Another nice touch we thought was they took the vehicle and filled it up with gas while we were finishing up the details. And also synced our phones to the car before we left. We would highly recommend Reynolds Ford if you are looking for a vehicle. More

"Excellent Sales & Service Customer Care Always" Courteous, Knowledgeable & Helpful Sales Personnel; "Consistent" "Excellent" & "Friendly" Customer Service received over many years keeps us returning Courteous, Knowledgeable & Helpful Sales Personnel; "Consistent" "Excellent" & "Friendly" Customer Service received over many years keeps us returning to Reynolds Ford of Norman for our vehicle needs. We very much appreciated the extra effort of Jason Benson in sales, along with Sean Porterfield and Dan Smith for making our recent purchase an efficient - hassle free experience of which we have grown custom to with Reynolds Ford of Norman. Thanks to everyone at Reynolds Ford! Jim & Sharon More

Great experience of buying new car Bought a new Mazda CX-5 today and the experience was great. Steve Adams provided a great experience and the paperwork was completed in minimum time. Bought a new Mazda CX-5 today and the experience was great. Steve Adams provided a great experience and the paperwork was completed in minimum time. I would recommend Steve and Reynold's Mazda to anyone in search of a new. This was our second car and both times was very professional and how the purchasing of a new car should be completed. I was amazed at the whole teamwork in selection of the car. The car was ready and completed in minimum time. More

Great Customer Service! Everyone was really nice and accommodating! Made the process of getting my dream car an easy one! Will continue business here in the future and recomm Everyone was really nice and accommodating! Made the process of getting my dream car an easy one! Will continue business here in the future and recommend to family and friends! More

Easy purchase and great customer service! We will purchase again from Reynolds Ford this was the easiest, no haggle, no stress purchase we have ever made. The sales consultant Jason is ver We will purchase again from Reynolds Ford this was the easiest, no haggle, no stress purchase we have ever made. The sales consultant Jason is very customer service oriented, knowledgeable about vehicle and friendly. We had a great experience with sales and the process of the purchase the accountant Franco was friendly, fast, and knowledgeable. Thanks for our purchase fast,simple and that's how purchasing a vehicle is supposed to be pleasant. Highly recommend this dealership to all our family and friends we will use them again for future purchases Thank You Reynolds Ford! Fred and Mary More

Fast and courteous service! I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monday an I was driving in from Georgia and realized I have a steering wheel issue. I called Bryan and explained my concerns. He got me in first thing Monday and kept informed througout the day. He called as soon as the repairs were complete. This visit was as good as it gets! Being from out of town, last minute repairs and top notch service! I highly recommended Reynolds Ford in Norman, OK. Catherine More