Confidence Ford of Norman

brought my 2020 F-150 to Reynolds for two issues. I brought my 2020 F-150 to Reynolds for two issues. I live 2,000 from Norman OK and this was first trip with vehicle. I dropped off the vehicle first brought my 2020 F-150 to Reynolds for two issues. I live 2,000 from Norman OK and this was first trip with vehicle. I dropped off the vehicle first thing on day 1, I was told they would most likely look at it by the end of day 1 and if not for sure first thing on day 2. At the end of day 2 I called and was told that they were behind and they were working on the vehicle and it would be done first thing on day 3, early afternoon on day 3, I walked there and found the vehicle in back parking lot and it appeared it had not even been looked at. I went in and asked my service adviser Josh about the delay. I had asked for a rental vehicle to start with and was told that they needed to evaluate the vehicle first, on the afternoon of day 3 I again asked for a rental vehicle and was given one. Two hours later I was called and told the vehicle was done and to come pick it up. I picked up the vehicle and was told it was finished. One issue was the significant drop in gas mileage and second issue was the drivers front tire wheel well was loose and rubbing against the tire. after leaving dealership I realized the wheel well was still loose and after returning home I took my vehicle to dealership where I purchased the vehicle and was shown the notes from Reynolds service department. Basically, they disconnected the battery to reboot the system and that is the service I received. No mention of the wheel well. Reynolds Ford did not come close to meeting my expectation of service and was not honest with me. Very disappointing and frustrating when you have purchased a new vehicle and cannot even depend on a dealership to be truthful with you More

Adam was the best sales man I've ever dealt with and everyone at the car lot was so nice!! As for Adam if you are looking! everyone at the car lot was so nice!! As for Adam if you are looking! More

Had a great car buying experience with Reynolds Ford. Very kind, compassionate people who work hard at finding you the right vehicle for you. Ask for Bryan Unger. He’s the best. Very kind, compassionate people who work hard at finding you the right vehicle for you. Ask for Bryan Unger. He’s the best. More

Trustworthy and went above and beyond Tyler went above and beyond to help me find the perfect vehicle for me and my family. Everyone I worked with there was just as kind. I would recommend Tyler went above and beyond to help me find the perfect vehicle for me and my family. Everyone I worked with there was just as kind. I would recommend them to anyone I know. More

Tyler was great to work with during our purchase. Recommend you go see him if you are looking for a new vehicle. Everyone at Reynolds was exceptional. Recommend you go see him if you are looking for a new vehicle. Everyone at Reynolds was exceptional. More

Jared Tietz and Mike Lang worked very hard to help me find the truck I wanted!! I am very pleased!! I will definitely recommend Reynolds Ford to anyone wanting to purchase a new car or truck find the truck I wanted!! I am very pleased!! I will definitely recommend Reynolds Ford to anyone wanting to purchase a new car or truck More

The experience at Reynolds Ford was, as always, an easy effortless experience. I will return for all of my new vehicle purchases. Steve was exceptional during the process. Steve was and is very knowledgeab effortless experience. I will return for all of my new vehicle purchases. Steve was exceptional during the process. Steve was and is very knowledgeable with the Ford product line. More

Honest, fair, and very personable. Scott Womack is the best! He did everything he could to meet our requirements for our Ranger and save us as much money as possible. Any question was n Scott Womack is the best! He did everything he could to meet our requirements for our Ranger and save us as much money as possible. Any question was not too difficult. He gave us every bit of information we sought, and provided us way more than we initially even realized about the truck. This is our 4th car purchase from Reynolds, Scott's second to us. We will be back for more. We got exactly what we needed, he added the options we wanted. When it came time to do the painful part - pay for the truck - Sean Portfield clearly explained our options, their cost and what we received if we selected an option. Reynolds is a dealership I can trust both for purchases and servicing. Thank you! More

Best car buy in my life. Will buy all future cars from here. Staff was very polite and knowledgeable. Also was done in a timely manner. here. Staff was very polite and knowledgeable. Also was done in a timely manner. More

Very friendly staff. Has great inventory. Great service department. This is our fourth vehicle purchase from Reynolds Ford. Would highly recommend this dealership. This is the only dealership that we have department. This is our fourth vehicle purchase from Reynolds Ford. Would highly recommend this dealership. This is the only dealership that we have bought cars and trucks from since 1994. More