Confidence Ford of Norman

We purchased a 2008 Honda CRV. They gave us an Auto Check report that said the car has NOT been in an accident. We then tried to trade this in 9 months later only to have a dealer tell us that Car Fax says report that said the car has NOT been in an accident. We then tried to trade this in 9 months later only to have a dealer tell us that Car Fax says it has been in a serious accident. The car is Not accident free as Reynolds Ford said. So far they have done nothing and are reluctant to return my call. I will never buy here again because I do not trust them. BUYER BEWARE!!!!!!!! More

We purchased a new 2013 Explorer limited - Demo with 2600 miles. everyone was very friendly and professional. We tried several vehicles without the sales rep with us, which is unheard of. We agreed upon a miles. everyone was very friendly and professional. We tried several vehicles without the sales rep with us, which is unheard of. We agreed upon a fair price quickly no high pressure. After we had the car a couple of weeks I came out of the store and the Explorer was sitting just right where the sun was hitting the right rear fender and I noticed it had an indentation in the fender. It was hard to see, but once I knew it was there I could see it every time I was on that side. I was still driving my other car back and forth to work, so I was sure it had to be there when we purchased the car. I told my husband that I was going to call Reynolds about it and he said they would just laugh at me since I had the car a couple of weeks. But I called Rick anyway and it was totally the opposite, we were told to bring the Explorer in and they would have their body shop to look at it. I did and they had a place that does their paintless dent repair to fix it in one day, you would never know the vendor had a dent. While they had the Explorer they let me use a rental car. What more could you ask for!! This is the third vehicle we have purchased from them and I would highly recommend them. More

Dealer was very nice but not too forth coming with all the information about the used truck, 2006 Ford F150. As a purchaser, I was not informed of the brake light being on. My husband who test drove it a the information about the used truck, 2006 Ford F150. As a purchaser, I was not informed of the brake light being on. My husband who test drove it asked about it and was told the truck had been checked and it was nothing to worry about, it just needed to be reset. 30 days after purchase before we have even made our first payment, the truck has broken down and in their shop for repair. Conveniently, that repair is not covered under the warranty though we got the most expensive one. Note: we were fairly warned that it is "sold as is" (several times) and I guess that should have been a red flag. Told we could fix the truck for $380 and that the store manager was polite enough to cover half of the cost. Oh gee glad we bought a car that needs repair in less than 30 days! We were led to believe in the dealership we would be taken care of and in hindsight realize we were just commission and a sale. Not worth the deception and hassle we have been through. More

Darrell was awesome, he didn't push me and let me take my time deciding. He followed up with the IOUs we agreed upon. Linda was amazing! Best finance person I have ever dealt with. Both are very frie take my time deciding. He followed up with the IOUs we agreed upon. Linda was amazing! Best finance person I have ever dealt with. Both are very friendly. Sad to hear that Darrell has left, Reynolds lost a great employee! More

My husband bought his 2007 Ford F250 diesel new from Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out an Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out and he had it replaced at a cost of $2600. In 2012, the electric seat mechanism froze and he had it replaced at a cost of $1100. In February of 2013, the truck broke down and we took it to Reynolds for diagnostic and repair. After 2 1/2 weeks, they decided it was (again) the high pressure fuel pump. They said the warranty was 1 yr or 12000 miles, and he had nearly doubled that mileage so they wanted the full $2600 again to replace it. My husband talked to the regional service manager asking if they could at least give him the part at cost since it had only lasted 10 months, but they were unwilling to do so. It was the full $2600 or nothing. The Reynolds folks asked my husband if he wanted to trade it in on a new ($61K) model. Ha! Ha! He picked up the truck and drove it down the road to the Toyota dealer. They gave him a fair trade (even when told about the fuel pump problem) and he now drives a Tundra. Buyer beware!! Reynolds Ford will rip you off. PS On top of everything, when he picked up his truck, Reynolds had left him with enough gas to go only 5 miles - luckily that was just enough to get it to the Toyota dealer. More

The staff is friendly, if your buying a car, but when you need issues with your perchase well they want even look at you. I had an appointment and waited in the service bay for 10 min before I was noticed. N need issues with your perchase well they want even look at you. I had an appointment and waited in the service bay for 10 min before I was noticed. Nothing was prepaired and rental car was not set up as requested. My advice don't buy from this dealer! More

My boyfriend was inquiring to trade his 2007 BMW 335i for a 2012 Subaru WRX that was at Reynold's. He was helped by Rick Lambert and Randy Priest. They did about an hour and a half of negotiation. THey final a 2012 Subaru WRX that was at Reynold's. He was helped by Rick Lambert and Randy Priest. They did about an hour and a half of negotiation. THey finally offered $15k for the BMW with a $7500 difference on the Subaru. My boyfriend had Mr. Priest write down the agreement on his business card in his own handwriting. He cam home, talked to his father (one who is footing the bill while he is in college) and started to get everything situated with the credit union. When my boyfriend's father called to confirm everything, Mr. Priest or Mr. Lambert, unsure of who he spoke to, told him that the $7500 difference was never the agreement and that they said a $12500 difference. My boyfriend returned from Tulsa yesterday and contacted Mr. Priest who told him he would call back once he got to his computer to look at the numbers. We waited for a phone call back and never received one so my boyfriend called back. Mr. Priest claimed he never wrote down $7500 as the difference between he BMW and the Subaru and that my boyfriend was clearly making things up and that the Subaru had already been sold. If the car had been sold, he should have just said that from the first conversation, unless it wasn't really sold. I can tell you right now, I'm staring at the business card of Mr. Priest and it says "a $7500 difference and a $244 doc fee. total of $7743 difference". I will never recommend this dealership to anyone. I believe Mr. Randy Priest, the USED VEHICLE DIRECTOR is a terrible dirty businessman. Terrible, terrible business and customer service! More

Had to have family car serviced 3 times for a gas leak. Charged $802.00 total to find and fix a pinhole size hole in the fuel pump! First trip 5/18/12: took the car in for a full blown service check up Charged $802.00 total to find and fix a pinhole size hole in the fuel pump! First trip 5/18/12: took the car in for a full blown service check up...entire fuel system was checked and worked over at this time. Second trip 7/24/12 had to take car back due to bad smell of raw fuel..took the car in "Bryan himself couldnt believe the smell from inside the car....only to have the ($94.00 per hour) service team tell us they could not find any problem....had the car 1 full day....no charge to us. Third trip 8/6/12..smell had gotten so bad it was burn our eyes when we drove the car around town.. My wife and son took the car back in and were looked at like they were out of their minds..Reynolds had the car for 3 more days. Said they found the problem after dropping the fuel tank and inspecting the fuel line and evap lines..found leak at fuel line from fuel pump to fuel filter. They replaced fuel line and retested saying there was no longer a leak and the smell was gone....$401 charge. Drove the car home and 20 minutes after getting the car home...it reaked of fuel once again...! Called Reynolds and asked them to send someone to our house in the morning to check it out. Fourth trip 8/9/12..2 techs from Reynolds showed up in the morning...walked around the car and in no words looked at me like I was on crack! They said they could not smell a thing and would have to take it back and start looking again. They had the car for 2 days....I called and checked on it after day 1 and Bryan said they still could not find anything...did a smoke test on the system and it passed...but they were still looking. On the 2nd day...was told they had found the problem and it was a pinhole size hole in the fuel pump leaking down on the top of the tank....another $400 to fix. So the big problem with all this isnt that the overpaid techs couldnt find the problem after the first trip or the second trip of the third trip....not after running dry, smoke, tests...dropping the tank...replacing parts...that's bad enough on its own. The real problem I have is with Mr. Beninger. He should be trained not to tell a customer who has only bought their cars from Reynolds Ford...a customer that has had all their major repair work done at Reynold Ford...that I shouldnt be upset with another $400 bill...cause in fact the only thing I was real out was my time...since they didnt charge me when they couldnt find the problem the first or second time... Well Mr. Beninger...I'm glad to know that you and Reynolds Ford put no value on a customers time...and only on what you can sap out of them! This is one family that wont be giving you or Reynolds any more of our time. Ps. I will make sure I pass this story and your views about our time on to 10 other people...who I hope will pass on to 10 more..hope that was worth the $400.00. Ps. One last note on the class of Reynolds Ford Tech team....they couldnt even replace the 1/2 tank of gas the car had after draining it so they could drop the tank. They gave it back to us bone dry! Then offered to put $25 on a service card that would go towards our next service....ARE YOU KIDDING ME! More