Confidence Ford of Norman

We purchased a 2008 Honda CRV. They gave us an Auto Check report that said the car has NOT been in an accident. We then tried to trade this in 9 months later only to have a dealer tell us that Car Fax says report that said the car has NOT been in an accident. We then tried to trade this in 9 months later only to have a dealer tell us that Car Fax says it has been in a serious accident. The car is Not accident free as Reynolds Ford said. So far they have done nothing and are reluctant to return my call. I will never buy here again because I do not trust them. BUYER BEWARE!!!!!!!! More

We purchased a new 2013 Explorer limited - Demo with 2600 miles. everyone was very friendly and professional. We tried several vehicles without the sales rep with us, which is unheard of. We agreed upon a miles. everyone was very friendly and professional. We tried several vehicles without the sales rep with us, which is unheard of. We agreed upon a fair price quickly no high pressure. After we had the car a couple of weeks I came out of the store and the Explorer was sitting just right where the sun was hitting the right rear fender and I noticed it had an indentation in the fender. It was hard to see, but once I knew it was there I could see it every time I was on that side. I was still driving my other car back and forth to work, so I was sure it had to be there when we purchased the car. I told my husband that I was going to call Reynolds about it and he said they would just laugh at me since I had the car a couple of weeks. But I called Rick anyway and it was totally the opposite, we were told to bring the Explorer in and they would have their body shop to look at it. I did and they had a place that does their paintless dent repair to fix it in one day, you would never know the vendor had a dent. While they had the Explorer they let me use a rental car. What more could you ask for!! This is the third vehicle we have purchased from them and I would highly recommend them. More

Dealer was very nice but not too forth coming with all the information about the used truck, 2006 Ford F150. As a purchaser, I was not informed of the brake light being on. My husband who test drove it a the information about the used truck, 2006 Ford F150. As a purchaser, I was not informed of the brake light being on. My husband who test drove it asked about it and was told the truck had been checked and it was nothing to worry about, it just needed to be reset. 30 days after purchase before we have even made our first payment, the truck has broken down and in their shop for repair. Conveniently, that repair is not covered under the warranty though we got the most expensive one. Note: we were fairly warned that it is "sold as is" (several times) and I guess that should have been a red flag. Told we could fix the truck for $380 and that the store manager was polite enough to cover half of the cost. Oh gee glad we bought a car that needs repair in less than 30 days! We were led to believe in the dealership we would be taken care of and in hindsight realize we were just commission and a sale. Not worth the deception and hassle we have been through. More

Darrell was awesome, he didn't push me and let me take my time deciding. He followed up with the IOUs we agreed upon. Linda was amazing! Best finance person I have ever dealt with. Both are very frie take my time deciding. He followed up with the IOUs we agreed upon. Linda was amazing! Best finance person I have ever dealt with. Both are very friendly. Sad to hear that Darrell has left, Reynolds lost a great employee! More

My husband bought his 2007 Ford F250 diesel new from Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out an Reynolds in Norman. Although it was a beautiful truck, it was very expensive to keep running. In April 2012 the high pressure fuel pump went out and he had it replaced at a cost of $2600. In 2012, the electric seat mechanism froze and he had it replaced at a cost of $1100. In February of 2013, the truck broke down and we took it to Reynolds for diagnostic and repair. After 2 1/2 weeks, they decided it was (again) the high pressure fuel pump. They said the warranty was 1 yr or 12000 miles, and he had nearly doubled that mileage so they wanted the full $2600 again to replace it. My husband talked to the regional service manager asking if they could at least give him the part at cost since it had only lasted 10 months, but they were unwilling to do so. It was the full $2600 or nothing. The Reynolds folks asked my husband if he wanted to trade it in on a new ($61K) model. Ha! Ha! He picked up the truck and drove it down the road to the Toyota dealer. They gave him a fair trade (even when told about the fuel pump problem) and he now drives a Tundra. Buyer beware!! Reynolds Ford will rip you off. PS On top of everything, when he picked up his truck, Reynolds had left him with enough gas to go only 5 miles - luckily that was just enough to get it to the Toyota dealer. More