Confidence Ford of Norman

2 vehicle purchase Got in touch w/ Manny via email, selection of vehicle was spot on, we returned to Reynolds for our 2nd vehicle due to our 1st vehicle buying experienc Got in touch w/ Manny via email, selection of vehicle was spot on, we returned to Reynolds for our 2nd vehicle due to our 1st vehicle buying experience was great with them. We were treated with respect! More

Great Dealer, Great People Went to Reynolds Ford of Norman online to look at a car for my daughter. Scott was great. He answered all my questions and got me a great deal. When w Went to Reynolds Ford of Norman online to look at a car for my daughter. Scott was great. He answered all my questions and got me a great deal. When we went in, the car was pulled up front, he had just ran it through a car wash wash and was making sure the car was perfect. Great attention to detail. We drove the car and it was everything he had told us over the emails. He even took the time to explain every aspect of the car and how to program the clock! We then met with the business manager Linda. She was a joy to work with. She made us feel welcomed and that Reynolds really did care about us and our business. We will only work Reynolds Ford of Norman thanks to Scott and Linda! More

Great car buying experience! Gary Dean was very knowledgeable and courteous. I was a difficult customer that was unsure of what I even wanted to look at. He found me the perfect c Gary Dean was very knowledgeable and courteous. I was a difficult customer that was unsure of what I even wanted to look at. He found me the perfect car and got me a GREAT deal on it. I have already referred a couple of people to him. Franco and Gary were both very patient and helpful. We had our 10 month old son with us which made things that much more stressful. More

Preowned Sales When I contacted Reynolds Ford through the internet, I was responded to by Manny Lopez almost immediately. After a few email discussions about me sell When I contacted Reynolds Ford through the internet, I was responded to by Manny Lopez almost immediately. After a few email discussions about me selling my 2008 Ford Sport Trac to the dealership, Manny invited me in for an appraisal. From the time I entered the dealership, Manny treated me with respect and professionalism. He is a true gentleman. The appraisal was fair and the offer for my vehicle was honest and acceptable. The process of the transaction was quick and painless and I had a check that same day. I want to thank Reynolds Ford and especially Manny Lopez for such an enjoyable experience. More

HIGHLY RECOMMENDED! With the great help from Sean Porterfield and his crew, I am assured that I have made a very good decision today. Sean is definitely the best... very With the great help from Sean Porterfield and his crew, I am assured that I have made a very good decision today. Sean is definitely the best... very friendly, patient, professional, reasonable, intelligent and shows passion not only towards his job, but also towards his costumers. I drove out of this dealership with absolutely no regrets knowing fully well that I have made a very great decision. I highly recommend this dealership to anyone trying to purchase any of the listed vehicles, be it brand new or used. Sean Porterfield and his crew will not hesitate to give you the best service treatment. So I urge you to get off your computers and head on over to Reynolds Dealership in Norman Oklahoma. Cheers! More

Perfect customer service Levi is a really great person and he was very helpful to me. I think he is the best! He answered all of my question and he also gave me a very great d Levi is a really great person and he was very helpful to me. I think he is the best! He answered all of my question and he also gave me a very great deal! So, If it was about me, I would give him 10/10 and even more! More

Great experience Foundthe car we wanted on auto trader and called to see if it was still available. It was, so we headed to the dealership where John had the car read Foundthe car we wanted on auto trader and called to see if it was still available. It was, so we headed to the dealership where John had the car ready for our test drive. We decided to purchase the car.next to our surprise there was non of the usual, "let me talk to my sales manger". In a matter of minutes we had an agreement to purchase the car and was then led over to the dreaded finance department. We were expecting to be met by the usual finance person that would jack you up on a rate and other services you not need. Instead we met Franco. He was professional and courteous during the entire process. In the past when we have bought cars we spent the usual 4-6 hours in the dealership. Our toal time here was less then 2 hours and it was a pure please buying from them. We drove 3 hours to this dealership and when we purchase again they will be on the top of our list. More

Purchased a truck on December 13, 2013 and it had problems within a week. Took it back...had to reschedule for a second time because the person that could fix it wasn't there. Jerry Pittman talked to problems within a week. Took it back...had to reschedule for a second time because the person that could fix it wasn't there. Jerry Pittman talked to me like a dog. Told me he didn't have to fix my vehicle that I purchase just a couple weeks before. Refused a rental even after I purchased a $2500 extended warranty that lasts 48,000 miles. Broke down again today. Called the roadside assistance only to find out the warranty wasn't even filed properly. Fought with Reynolds for over an hr and they finally paid for a tow. Was told I was going to have to pay for the repairs/rental out of pocket. Tried to talk to the GM and this John (finance department??) person REFUSED to let me. I finally called Reynolds ford in okc and spoke with their GM and he made some calls for me. Turned out to be a serpentine belt. Had only had the truck a month and a half and put around 2000 miles on it and they said that the damage was probably done by an animal!?!? Was charged $195 even for serpentine belt and labor. $123.20 labor, $60.76 parts, $6.03 disposal fee (FOR WHAT???) plus tax. When I asked why, the not so lovely Tammy in the service department couldn't even tell me. Hitech quoted me $120, Bob Moore quoted me around $130 and REYNOLDS FORD OKC quoted me $125, $150 tops. But I couldn't take to any of them because my warranty didn't cover a tow (like it was supposed to). Kenny Hines did take care of the rental and put a jack in the truck (he didn't have to do either, Thank you sir). Would NEVER recommend this dealership to anyone. Service after the sale is NONEXISTENT. Everyone there is trying to cover their xxx and screw people out of money. Reynolds OKC did go out of their way to help me so I guess I wouldn't rule them out. More