Confidence Ford of Norman

Purchased a Bronco in March of 2023 and a major issue with paper work. We told them to send title to PO Box not street address. Of course they used the street address called several times about lost titl with paper work. We told them to send title to PO Box not street address. Of course they used the street address called several times about lost title ( we needed title work to tag new car). Called several times and was told “don’t worry it’ll show up, if I doesn’t we will send you a new paper tag and will pay the penalty”. Guess they didn’t care after they take your money. We tracked down the title work at the State Capitol in OKC because it was undeliverable due to address “The Street Address we told them not to use”. We had to help ourselves because this dealership would not. I did post a review ( maxed out before I could tell the whole story). I did receive a response to call the general manager, they wanted me to call the dealership! If I ran a business and noticed a negative review I would be contacting the customer. I responded with you can call me. A few days later I received a text! Not a call but a text. I was on vacation on the east coast and the general manager said he would call me in a couple of weeks when I returned. That was in April of 2023 and I’m still waiting. Don’t waste your time and money here, they don’t care after they get your money. Maybe the General Manager will see this one and finally call. I’m looking for a new pickup and this dealership is out. More

I had setup an appointment early in the week for 10am Friday 12-20-24 to get my 2023 Ford F150 Limited serviced, warranty repair and a recall. I arrived at 9:50. The service advisor was advised I need to Friday 12-20-24 to get my 2023 Ford F150 Limited serviced, warranty repair and a recall. I arrived at 9:50. The service advisor was advised I need to be gone by noon for another appt giving them 2 hours. At 11:10 and after waiting for an hour and twenty minutes as I walked out of the customer lounge I observed my pickup was just getting pulled in for service. They had not touched it. Why make an appointment if it doesn’t mean anything? I will not be returning to Confidence Ford of Norman to get service going forward.. More

Amazing experience buying my new truck here. I've never had better service from any other dealership. My salesman Brycen was very professional and knowledgeable and the finance department was ve I've never had better service from any other dealership. My salesman Brycen was very professional and knowledgeable and the finance department was very friendly, answered all my questions and worked quickly to get me on the road with my new truck. Definitely will forever recommend this dealership. More

My 2023 f150 power boost lariat was purchased in November and has been to the shop 3 times already with about 8700 miles. Two times I was told everything checked out fine regarding the error code of high vol and has been to the shop 3 times already with about 8700 miles. Two times I was told everything checked out fine regarding the error code of high voltage warning. Now it’s in the shop for malfunctioning power train. First new truck I’ve ever bought with this many problems and no one seems to want to resolve my issues from Ford! In my opinion a new truck should last longer than 8700 miles while still under warranty!! More

Steve and Adam were very helpful. Bought a new Ranger. Steve took the time to set up my phone to blue tooth with my new vehicle. Bought a new Ranger. Steve took the time to set up my phone to blue tooth with my new vehicle. More

Steve Adam’s a great help, spent a week helping me purchase a ranger and was patient purchase a ranger and was patient More

I had a very good experience at Confidence Ford. Steve Adams was very helpful and patient with me showing me all of the things about my new to me car. I would definitely recommend asking for him. Steve Adams was very helpful and patient with me showing me all of the things about my new to me car. I would definitely recommend asking for him. More

TI Was great! She did not play around. She was serious with me but very friendly. Got me in a vehicle and even helped me drive home with my rental! She was no-nons She did not play around. She was serious with me but very friendly. Got me in a vehicle and even helped me drive home with my rental! She was no-nonsense but she's very professional. I would work with her again in heartbeat. More

Andrew was the best at helping me with my “new to me” Telluride!!!!! I have been looking at them for a couple weeks, when I saw this one, I knew I wanted it!!! Andrew and his team did everything they cou Telluride!!!!! I have been looking at them for a couple weeks, when I saw this one, I knew I wanted it!!! Andrew and his team did everything they could to make it happen!!! We will definitely be back and will refer anyone to him!!! Andrew was chill! Calm! And not pushy at all!!! The whole experience at Confidence Ford was wonderful!! I honestly couldn’t say anything bad about any of this experience!!! More

Angie was very helpful in showing me a bronco sport while waiting on service thanks Angie while waiting on service thanks Angie More