Confidence Ford of Norman

I had setup an appointment early in the week for 10am Friday 12-20-24 to get my 2023 Ford F150 Limited serviced, warranty repair and a recall. I arrived at 9:50. The service advisor was advised I need to Friday 12-20-24 to get my 2023 Ford F150 Limited serviced, warranty repair and a recall. I arrived at 9:50. The service advisor was advised I need to be gone by noon for another appt giving them 2 hours. At 11:10 and after waiting for an hour and twenty minutes as I walked out of the customer lounge I observed my pickup was just getting pulled in for service. They had not touched it. Why make an appointment if it doesn’t mean anything? I will not be returning to Confidence Ford of Norman to get service going forward.. More

Amazing experience buying my new truck here. I've never had better service from any other dealership. My salesman Brycen was very professional and knowledgeable and the finance department was ve I've never had better service from any other dealership. My salesman Brycen was very professional and knowledgeable and the finance department was very friendly, answered all my questions and worked quickly to get me on the road with my new truck. Definitely will forever recommend this dealership. More

My 2023 f150 power boost lariat was purchased in November and has been to the shop 3 times already with about 8700 miles. Two times I was told everything checked out fine regarding the error code of high vol and has been to the shop 3 times already with about 8700 miles. Two times I was told everything checked out fine regarding the error code of high voltage warning. Now it’s in the shop for malfunctioning power train. First new truck I’ve ever bought with this many problems and no one seems to want to resolve my issues from Ford! In my opinion a new truck should last longer than 8700 miles while still under warranty!! More

Steve and Adam were very helpful. Bought a new Ranger. Steve took the time to set up my phone to blue tooth with my new vehicle. Bought a new Ranger. Steve took the time to set up my phone to blue tooth with my new vehicle. More

Steve Adam’s a great help, spent a week helping me purchase a ranger and was patient purchase a ranger and was patient More

I had a very good experience at Confidence Ford. Steve Adams was very helpful and patient with me showing me all of the things about my new to me car. I would definitely recommend asking for him. Steve Adams was very helpful and patient with me showing me all of the things about my new to me car. I would definitely recommend asking for him. More

TI Was great! She did not play around. She was serious with me but very friendly. Got me in a vehicle and even helped me drive home with my rental! She was no-nons She did not play around. She was serious with me but very friendly. Got me in a vehicle and even helped me drive home with my rental! She was no-nonsense but she's very professional. I would work with her again in heartbeat. More

Andrew was the best at helping me with my “new to me” Telluride!!!!! I have been looking at them for a couple weeks, when I saw this one, I knew I wanted it!!! Andrew and his team did everything they cou Telluride!!!!! I have been looking at them for a couple weeks, when I saw this one, I knew I wanted it!!! Andrew and his team did everything they could to make it happen!!! We will definitely be back and will refer anyone to him!!! Andrew was chill! Calm! And not pushy at all!!! The whole experience at Confidence Ford was wonderful!! I honestly couldn’t say anything bad about any of this experience!!! More

Angie was very helpful in showing me a bronco sport while waiting on service thanks Angie while waiting on service thanks Angie More

We were interested in a vehicle at Confidence. We live 974 miles away. We asked them if they would hold until we arrived, they told us we had to essentially buy the vehicle sight unseen which we w We live 974 miles away. We asked them if they would hold until we arrived, they told us we had to essentially buy the vehicle sight unseen which we won't do. We informed them we were cash buyers with no trade. After a discussion to determine how we could get them to hold it until we were able to arrive, they said they would check to see what could be done. He said he would get back to us after he finished what he was doing. We did not receive any response the rest of that day. The next day, Thursday, I contacted the internet sales manager and requested they contact us by 8:15 AM on Monday to let us know if the vehicle was still available and we would leave immediately for the 13 plus hour drive. We did hear from the salesman at around 4pm that day to tell us the vehicle was still available. We had already now arranged our schedule twice to make the trip but due to their lack of communication canceled as we did not want to make the drive if it was not available. They are not open on Sundays so they most likely could have contacted us at close on Saturday to let us know it was available. They had snow that Monday so that was why they didn't contact us until 4 pm. It just seems they were not very interested in making a sale and had zero consideration as to the effort we had to make to look at the vehicle. I'm not sure why I gave them two stars when it probably should have been less. More