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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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August 13, 2022

Have always been treated courteous and professionally. Melisa is outstanding personable and you should be proud that she is your employee and cares about doing what is best for your customers. More

by CHARLIESMITH1745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Concordville Subaru responded

HI CHARLIESMITH1745, We appreciate your 5-star review. We are delighted to hear Melissa was excellent during your service. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Moe Laraki, General Manager

August 13, 2022

Excellent in every way. Melissa was very professional and helpful. Car runs great. Many thanks More

by RITAMOSS52
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Concordville Subaru responded

HI RITAMOSS52, Thank you for your 5-star review. We are glad to hear Melissa was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 12, 2022

Courteous and attentive. Keeps you informed with your vehicle. Have a defective torn fake leather seat. Ashamed nobody could help. Service is good. Quality is questionable. L More

by KUHLMAN8W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Concordville Subaru responded

HI KUHLMAN8W0, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Moe Laraki, General Manager

Aug 15, 2022 -

KUHLMAN8W0 responded

Hello mr.Laraki, Thank you for your response. I purchased your gold plan to cover my repairs, since i did research for subaru. This is my first subaru. I've been a gm and ford guy for 40 years. I spent $900 for my 60m maintenance in may only to find my seat wasn't covered under my warranty. 5 years really....and 1 part of the seat failed in 3 places. I question the quality of subaru. Your service dept. Said that the seat wasnt covered. No mention in the gold plan. I bought my car from jill quals. She gave me a subaru # in nj. No call back. Not a hole lot of love here for my car. Was hoping to be a loyal member of the subaru family. Will respond on social media accordingly. Thank you for your open response. Hopeful for a solution .Paul Kuhlman

August 12, 2022

Nice dealership. I had my Mass plates taken off, and PA plate put on (and inspection). However, first time I have ever had a dealership leave the former state inspe More

by Chdsfd2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Concordville Subaru responded

Hi Chdsfd2022, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Moe Laraki, General Manager

August 12, 2022

Very nice customer service, attentive to my needs, efficient, very nice waiting area with snack bar, More

by Becky
Recommend Dealer
Yes
Employees Worked With
M. Villanelle
Aug 15, 2022 -

Concordville Subaru responded

Hi Becky, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 10, 2022

Julian who was my service advisor was very profession and pleasant. He called me to to me what the mechanic recommended and then said he would call when care was ready. Very nice young man. I appreciated th More

by LAURENDWALSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
Aug 11, 2022 -

Concordville Subaru responded

Hi LAURENDWALSH, We appreciate your 5-star review. We are delighted to hear Julian made your experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 08, 2022

The entire service department team at Concordville Subaru is amazing! Super professional and helpful and they listened to my concerns and requests and they always do their best to help! More

by LegaSTi86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Concordville Subaru responded

Hi LegaSTi86, Thank you for your 5-star review. We are glad to hear that our service team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 07, 2022

Very quick and friendly service. Waited for my car. Could use more outlets in the waiting area More

by smcmanus4757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Concordville Subaru responded

Hi We appreciate your 5-star review, smcmanus4757. We are glad to hear our service team was excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 07, 2022

People at the service are polite, conscientious, land friendly. We are very pleased with them. More

by tmaguire0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shields
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Concordville Subaru responded

Hi tmaguire0, Thank you for your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to see you on your next visit. Have a great day. Sincerely, Moe Laraki, General Manager

August 07, 2022

The service folks fit me in as a walk in and were extremely helpful (and friendly) in solving my car issue. My car was well taken care of in a very prompt and professional manner - I have nothing bu More

by glane2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Concordville Subaru responded

Hi Thank you for your 5-star review, glane2. We are glad to hear our service team took care of any issues you had. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

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