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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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May 26, 2021

My car was fixed in the amount of time that was quoted and of course the car wash makes it a bonus for sure was great More

by KRISTINE.HALMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Concordville Subaru responded

Hi KRISTINE.HALMO, thank you for the high star rating! Until the next time we meet, take care!

May 26, 2021

Mark was very diligent and offered to complete the service on the same day, even though I went to drop off the vehicle scheduled for service next day. It was completed before promised time. More

by Amit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Concordville Subaru responded

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

May 26, 2021

The staff is excellent. So wonderful and accommodating. John was so very nice and patient and Mark is equally as awesome! They were great In helping me keep costs to a minimum. More

by jillg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Concordville Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.

May 26, 2021

I like the place and the staff. Always good service. Brought my car in for scheduled maintenance. Was accommodated quickly and service performed in a timely manner. More

by KARLKESSELRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Catrambone
May 27, 2021 -

Concordville Subaru responded

Hi KARLKESSELRING, thank you for the high star rating! We hope to see you soon!

May 26, 2021

My first time at Concordville Subaru, and won’t be the last! I had some car troubles last weekend and talked to Melissa, who was incredibly friendly and really paid attention to my dilemma. She assured me More

by sclaireosborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

sclaireosborne responded

My first time at Concordville Subaru, and won’t be the last! I had some car troubles last weekend and talked to Melissa, who was incredibly friendly and really paid attention to my dilemma. She assured me that my car (2016 Crosstrek) was in good hands, and would be able to be seen on Monday. I had it towed to the dealership and she let me know when it had arrived. Melissa continued to stay in touch with me and provide updates for the entire time my car was there. Excellent service and communication! My car was seen and ready for pickup by Monday afternoon, the fastest service I’ve ever experienced with a garage or dealership. Melissa was an excellent point of contact the entire time. I picked up my car on Tuesday afternoon, and the gentleman who helped me check out was very kind and attentive as well. I am sorry, I do not remember his name, but I’d like to give him a shoutout as well. Great team at Concordville!

May 27, 2021 -

Concordville Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2021

Professional and efficient all around. No problems at all. Place was very clean and inviting. And of course very happy to get a car wash! More

by Bztarheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
May 27, 2021 -

Concordville Subaru responded

Thank you for the positive feedback! Have a good day!

May 26, 2021

Easy to make an appointment, and I was greeted and served as soon as I arrived. My battery was tested and replaced quickly, and I was on my way. Overall it was a good experience. More

by UVILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Concordville Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 25, 2021

Provided prompt roadside service for damaged tire and loaner vehicle for temporary transportation while tire replacement was installed in shop. Couldn’t be any better experience. More

by NORMIRS3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Several employees provided service cannot name all at this point so won’t name any
May 26, 2021 -

Concordville Subaru responded

NORMIRS3, thank you for the great review! We're pleased to hear that our team has given you excellent service. We appreciate your business and welcome you back whenever you need help.

May 25, 2021

Excellent service department. I have a 2006 Subaru which I bought new in Colorado - aka "The land of Subarus." This dealership has treated me with fairness and respect as long as I've been taking it to them More

by Colorado_Julia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
May 26, 2021 -

Concordville Subaru responded

Thank you for the incredible review and positive feedback, Colorado_Julia! We appreciate your business and look forward to helping you with any questions or future vehicle needs!

May 25, 2021

Fantastic customer service from start to finish!! Highly recommend this dealership! Everyone from sales to the service department are quality people who care about their customers!! More

by GROBINSON5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Malik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Raysor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Stevens
May 26, 2021 -

Concordville Subaru responded

GROBINSON5, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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