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Concordville Nissan - Service Center

Glen Mills, PA

3.9
428 Reviews

428 Reviews of Concordville Nissan - Service Center

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December 11, 2021

Terribly SLOW service. Dropped car off at 11:30; called at 2:30 to see if done (inspection , tire rotation, oil change. ). Was put off but was dropped off shortly thereafter at the dealership. My bet is t More

by DUNLIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Horkan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Farid Abumohor, Jon Hamm, Joseph Glenn, Savannah Boyle, Caitlin Buckalew, Matthew Clark
December 10, 2021

Unable toContact the service department regarding a Unable to Contact the service department regarding a problem. I left 4 messages. Very dissatisfied. More

by roseyr5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Savannah Boyle, Matthew Clark
December 10, 2021

Service I received was pretty good. Gentlemen took my information in a timely manner. Inside serviceman took care of my concerns and directed me of who to see on matters that he had no knowledge of! More

by Lindamcallister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savannah Boyle
Dec 12, 2021 -

Concordville Nissan responded

Hi Lindamcallister, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2021

Excellent service. Courteous and helpful employees. Loved the fast shuttle service. Certainly a perk that incites me to come back. More

by MLILYOO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah Boyle
Dec 12, 2021 -

Concordville Nissan responded

Mlilyoo5, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

December 09, 2021

Everyone was very helpful and professional. I was very pleased when they informed me it was a free visit. I will definitely keep coming back More

by LFHEARN58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Hamm, Joseph Glenn, Savannah Boyle, Caitlin Buckalew, Matthew Clark
Dec 10, 2021 -

Concordville Nissan responded

Lfhearn58, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! Thank you so much again for your feedback! We hope you have a great day!

December 07, 2021

Car done on time ,car we washed ant technician had to order a warranty part and had it next day More

by Philcrest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not know name
Dec 08, 2021 -

Concordville Nissan responded

Hi, Philcrest! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon! - Chuck DeSantis, General Manager

December 07, 2021

After many times complaining about a problem, Matt the new service manager listened to me and rode the vehicle and agreed their was a problem. I dropped the car off last week and after a week,they return More

by MANNIC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Concordville Nissan responded

Hi, MANNIC! Thank you for the 5-star rating. We're happy to hear that working with Matt and Pat elevated your experience with us. We hope to work with you again soon. Have a great day! - Chuck DeSantis, General Manager

December 06, 2021

Great service. Was kept up to date as service occurred. Issues brought up timely. Thanks! More

by CCIMINERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Glenn, Gregg Siano, Matthew Clark
Dec 07, 2021 -

Concordville Nissan responded

Hi, CCIMINERA! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Safe travels! - Chuck DeSantis, General Manager

December 05, 2021

It is unclear that you applied all discounts that have been sent to us in mail. These should have been applied. More

by HENRY.SCHECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah Boyle
Dec 06, 2021 -

Concordville Nissan responded

HENRY.SCHECK, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis, General Manager

December 04, 2021

My Kicks was due for oil change and tire rotation. I asked about the battery. They checked it and all was fine. It would be really nice if the would vacuum when done. Everyone is always professional. I More

by SMAISANO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah Boyle, Matthew Clark
Dec 06, 2021 -

Concordville Nissan responded

Hi, SMAISANO0! Thank you for the high rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! - Chuck DeSantis, General Manager

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