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Concordville Nissan - Service Center

Glen Mills, PA

3.9
428 Reviews

428 Reviews of Concordville Nissan - Service Center

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December 02, 2022

As I write this up. .I am sitting in the service department waiting for my car to have a quick repair....all I hear is the employees of this dept and there incredible lev More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Desantis
Dec 04, 2022 -

Concordville Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 15, 2022

Shady business practices . Have to use their own financing to purchase a car and will not share until they make an offer More

by Chris Bortz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Roman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2022 -

Concordville Nissan responded

Chris Bortz, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (610) 459-8900. We look forward to hearing from you.

Sep 18, 2022 -

Chris Bortz responded

I spoke to a manager yesterday to give the dealership another opportunity that was right around 11am. He said I would call me right back which he never did the rest of the day or night. At some point, a customer has to say poor service is poor service

August 27, 2022

oil change, with appointment. I was first one there in am. They did run vehicle thru car wash. 2 + hours More

by DEEKPALM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Christie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Kearney
Aug 29, 2022 -

Concordville Nissan responded

Hi DEEKPALM, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

May 03, 2022

The service is good but not great. Overall the service experience is positive but the time for repairs can many times be long due to not stocking most parts locally and they do not off More

by JVESSEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruby Smith
May 03, 2022 -

Concordville Nissan responded

JVESSEX, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis, General Manager

January 20, 2022

Excellent customer service. Prompt efficient service. My only issue is I was told my car would be washed and it was not. More

by ANITA.COLON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Clark, Ruby Smith
Jan 21, 2022 -

Concordville Nissan responded

ANITA.COLON, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis, General Manager

January 20, 2022

Good customer service. I was asked all problems that wanted to be looked at and got it addressed More

by sarathi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Clark
Jan 21, 2022 -

Concordville Nissan responded

Hi, sarathi! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a wonderful day! - Chuck DeSantis, General Manager

January 20, 2022

Horrible, took days to get back any information at all and wasn’t even accurate information. They kept saying I would get a call back but never did, I called 5 mins before they closed after the 2nd day be More

by Concordville Nissan Sucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Solomon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Horkan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Reichert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Eckberg, Chuck Desantis, Ryan Gilroy, Lee Kundrat, Matt Costa, Matthew Clark, Kelli Mantell
Jan 22, 2022 -

Concordville Nissan responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit We would like to get more details about this; please reach out to me at your earliest convenience at (610) 459-8900. Chuck DeSantis

Jan 22, 2022 -

Concordville Nissan Sucks responded

Ok I will give you a call. Thank you for reaching out. I will not change my opinion but I appreciate someone trying to make it right when usually someone may brush it off and not care.

January 19, 2022

Work was excellent the timeframe was excellent 90 minutes the car was done he told me it was gonna take 90 minutes to work it was professional and friendly and supportive More

by YVONNE_RAYMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Glenn, Savannah Boyle, Caitlin Buckalew, Matthew Clark
Jan 20, 2022 -

Concordville Nissan responded

Hi, YVONEE_RAYMOND! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! - Chuck DeSantis, General Manager

Jan 21, 2022 -

Concordville Nissan responded

Hi Yvonne, we are very happy to have provided you with such a positive experience! We hope to see you soon!

January 17, 2022

So helpful and accommodating. Had my appointment time wrong and they fit me in and were so kind More

by Maddie*cat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Hamm, Caitlin Buckalew, Ruby Smith
Jan 17, 2022 -

Concordville Nissan responded

Hi, Maddie*cat! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! - Chuck DeSantis, General Manager

January 17, 2022

They have been very responsive over the 25 plus years I have dealt with them. We’ve purchased many cars from Concordville and have had them serviced there. We are please with the services over these years. More

by WDOYLE89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Christie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Eckberg, Jeff Rubin, Nate Elliott, Savannah Boyle
Jan 18, 2022 -

Concordville Nissan responded

Hi, WDOYLE89! Thank you for the stellar rating. We're honored to learn that you have chosen Concordville Nissan for 25+ years now! Your loyalty and trust mean the world to us. Take care! - Chuck DeSantis, General Manager