Concordville Nissan - Service Center

This was my first time to this service/dealer. I drove up to where it said service. No one was out there to greet/meet me. I had no idea what to do or where to go. I finally figured out I was supposed up to where it said service. No one was out there to greet/meet me. I had no idea what to do or where to go. I finally figured out I was supposed to go inside. There were a couple of folks working at terminals. The guy that helped me wasn’t very friendly or welcoming at all-which was particularly surprising considering it was my first time there for service. He told me the cost for the 60k service would be $329. That was $50 more than it said it would be when I booked online. When I mentioned this he changed it-just glad I noticed that. I’m sure others might’ve forgotten and paid more than they should’ve. I walked around outside and noticed my vehicle sitting out there for about 30 minutes before they brought it in to work on it. I like that they texted and asked me if I wanted them to do what they recommended. That was a convenient feature. At noon I saw my truck parked out front. I went inside and sat expecting to be called up any minute to finish up. I ended up waiting 15 minutes. Finally, not seeing my advisor I spoke to another advisor who told me that my vehicle had been passed over to her-apparently my guy had gone to lunch. She said she would work on my paperwork. I then watched her go into someone’s office for at least a 10-15 minute chat. By this time my vehicle had been ready for at least 30-40 minutes. Finally the advisor called me up, reviewed what was done and got me out of there. I just didn’t get the feeling that this dealership/service place valued my time. This was my day off and I had loads to do. I will probably try them again but I hope they are a bit better with their customer service. More

Service rep was friendly, helpful and verified my bills details properly with me. Overall it was a good experience details properly with me. Overall it was a good experience More

As always, my service experience was outstanding. Service took me a day earlier than scheduled. I received a call when the work was completed. Great communication! took me a day earlier than scheduled. I received a call when the work was completed. Great communication! More

I waited 6 hours for my car and no sense of urgency on their part. their part. More

My service at Concordville Nissan was great! The staff was kind and efficient. I was in and out in no time. I really appreciate them. was kind and efficient. I was in and out in no time. I really appreciate them. More

Courteous! Clean! Prompt service! Matt explained what was going to get done and how much it cost. No surprises! going to get done and how much it cost. No surprises! More

Service was as expected . Liked availability of coffee while waiting for completion. No issue in returning for service while waiting for completion. No issue in returning for service More

My Exterra was with them for almost 2 months. Communication was surprisingly weak compared to my previous experiences with Concordville Nissan. It seemed like I was always calling and calls were Communication was surprisingly weak compared to my previous experiences with Concordville Nissan. It seemed like I was always calling and calls were not returned. I wanted them to figure out why the service engine light was on. They fixed it and it came back on while driving home. I need to take it back but I’m exhausted with all of this. More

Clean place, nice people, but need to get their a ft together! Didn't have a loaner car available, got my appointment time wrong, when total was rung up, they had wrong total and again, their car wash j together! Didn't have a loaner car available, got my appointment time wrong, when total was rung up, they had wrong total and again, their car wash job was sub par!😡 More

I never really had any problems with the service department. They always fix my car. The issue I have is that my appointment can be at 9am and I won’t leave until 12:30pm due to them having a team m department. They always fix my car. The issue I have is that my appointment can be at 9am and I won’t leave until 12:30pm due to them having a team meeting. More