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Concordville Nissan - Service Center

Glen Mills, PA

3.9
428 Reviews

428 Reviews of Concordville Nissan - Service Center

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October 29, 2021

I picked the car up and two days later The car wouldn’t move when put in drive. There is a problem with the transmission. It’s a known issue on this vehicle that is only 10 years old. Sad! More

by 7779311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Glenn
Report | Print
Nov 01, 2021 -

Concordville Nissan responded

7779311, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please give our services a call so we may review the concern. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

Dec 21, 2021 -

7779311 responded

Hi Joe, I had the vehicle towed back to you last Friday. The first thing they said was that the car needed a battery. I had just put a battery in it in September. They told me that because they didn’t install the battery they couldn’t honor any warranty. I gave them the number to the shop and they did state that the battery was just installed in September. Savannah said we can take your battery out you can return it and we can charge you for a battery. So my daughter goes picks up the battery and returns it. The next morning they call and say your correct it’s the transmission and part is $4000.00 and the labor is $2000.00. That will be $264.99. I have the mileage records from the last time the car was in their shop and this time. The car has maybe 10 miles on it. If they could see that it’s the transmission now, they knew it was the transmission when they serviced the recalls because the car hasn’t been driven. They charged me for a battery and a diagnostic for a car that had been previously serviced by you. The only reason why I had the car returned to your shop was because I wanted to give Nissan a opportunity to look at the car again considering there is a known transmission issue with this make and model year. I would not have incurred an additional expenses for a battery when it was clear that the battery was not the issue. I feel that these charges are unfair since the issue is clearly the transmission. I would like you to uninstall the battery and remove it from the final bill in addition to the diagnostic fee that I was never told about when I spoke to Savannah.

October 29, 2021

Excellent!! Great!! Outstanding!! Service was great. Wait time was minimal. Always a great experience. I live less than 5miles from another Nissan dealership and I chose to use Concordville instead. Once aga More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Glenn
Report | Print
Oct 30, 2021 -

Concordville Nissan responded

Allen, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2021

Was overdue for 10K maintenance. Took Murano in for nail in front tire. Fixed tire and did 10K maintenace with no waiting and had 2 free maintenance offers. More

by lkfassoc
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maraj Martins
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Oct 30, 2021 -

Concordville Nissan responded

Lkfassoc, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to see you soon!

October 29, 2021

Terrific service for state inspection, hood latch recall and complimentary oil change. Car ready when promised and they also vacuumed the interior. Great customer service. More

by jmcgoldrick13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2021 -

Concordville Nissan responded

Jmcgoldrick13, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 28, 2021

Everyone were very courteous and polite. Let me know what was going on. Told me what I needed and was able to set up dates and times for my service. More

by BRUBETS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Glenn, Kathryn Viohl
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Oct 29, 2021 -

Concordville Nissan responded

Brubets, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! Thank you so much again for your feedback! We hope you have a great day!

October 28, 2021

I received an update while I waited & they checked back with me to respond to questions More

by DOTSTEINE16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Glenn, Kathryn Viohl
Report | Print
Oct 29, 2021 -

Concordville Nissan responded

Dotsteine16, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

Oct 30, 2021 -

Concordville Nissan responded

Dotsteine16, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

October 27, 2021

Very quick and efficient service. The car was picked up from home and brought back after the state and emission testing within a few hours More

by PRASANNA_HARIRAM
Recommend Dealer
Yes
Employees Worked With
Joseph Glenn
Report | Print
Oct 28, 2021 -

Concordville Nissan responded

Hi, PRASANNA_HARIRAM! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! - Chuck DeSantis - General Manager

Oct 28, 2021 -

Concordville Nissan responded

Hi Prasanna_hariram, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

October 26, 2021

Pat is a fantastic service writer. He listened to my concerns and resolved the issues. More

by Odymom79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zac Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Eckberg, Ryan Gilroy, Matt Costa
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Oct 27, 2021 -

Concordville Nissan responded

Hi, Odymom79! Thank you for the 5-star rating. We're delighted to hear that working with Pat led to such a positive experience. We hope to work with you again in the future. Take care! - Chuck DeSantis - General Manager

Oct 28, 2021 -

Concordville Nissan responded

Hi Odymom79, we are very happy to have provided you with such a positive experience! We hope to see you soon!

October 26, 2021

Overpriced: Unfortunately, the service prices change throughout the beginning and the end of the appointment. You are priced at an estimate at the beginning, then the price increases significantly when More

by f6278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Horkan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2021 -

Concordville Nissan responded

f6278, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Please give us a call so we may correct any issues. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

October 25, 2021

quick and easy - except for the review of having to put in 15 work minimum it was great. More

by sharon.perry.lzqd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember who i worked with. Patrick??
Report | Print
Oct 25, 2021 -

Concordville Nissan responded

Hi, sharon.perry.lzqd! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. Have a great day! - Chuck DeSantis - General Manager

Oct 28, 2021 -

Concordville Nissan responded

Sharon.perry.lzqd, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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