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Concordville Nissan - Service Center

Glen Mills, PA

3.9
428 Reviews

428 Reviews of Concordville Nissan - Service Center

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November 05, 2021

Always on point, curtious, willing to resolve any issue or repair necessary. Service is always completed fast and efficiently. Always looking forward to the next service to check out the new vehicle for fu More

by Chloegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Eckberg, Chuck Desantis, Ryan Gilroy, Matt Costa, Joseph Glenn
Nov 06, 2021 -

Concordville Nissan responded

Chloegirl, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

November 05, 2021

Very attentive Service Reps. Work was performed on time. Nice waiting room. Always treated with courtesy. More

by MRWRIGHTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Glenn
Nov 06, 2021 -

Concordville Nissan responded

Hi Mrwrightad, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 04, 2021

I believe they are excellent at what they do and honest also which I appreciate More

by BONNIE13170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 05, 2021 -

Concordville Nissan responded

Bonnie13170, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

November 04, 2021

I was satisfied with this visit. My car was there for state inspection, which was due end of August. My car was there in August for something unrelated for 5 days. During that time they never suggested More

by hanaarai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Glenn
Nov 05, 2021 -

Concordville Nissan responded

hanaarai, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis - General Manager

November 04, 2021

They wouldn’t take/return my calls when they had my car for a week More

by Kellyvernon1716
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Patrick Horkan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Glenn
Nov 05, 2021 -

Concordville Nissan responded

Kellyvernon1716, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

November 03, 2021

Been a loyal customer for over 16 years Bought my Sentra Been a loyal customer for over 16 years Bought my Sentra in 2005 Had Concordville maintain services exclusively More

by hsackner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Costa
Nov 04, 2021 -

Concordville Nissan responded

Hsackner, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

November 02, 2021

I usually have great service here. This time about, the customer service was poor. It was not welcoming and when I went to pick up my car, I was not spoken to for several minutes S he finished typing somet More

by homka24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Horkan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Concordville Nissan responded

homka24, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis - General Manager

October 31, 2021

PROBLEM NOT FIXED Transmission acts like it did before PROBLEM NOT FIXED Transmission acts like it did before repair Now what happens? I assume original diagnosis was incorrect and I did not need a new More

by billmachinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Horkan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Glenn
Nov 09, 2021 -

Concordville Nissan responded

billmachinton, We would love to try and rectify the issue with your car. When are you available to bring the car in for a road test with Our Service Manager? Let us know what works for you.

October 30, 2021

Poor communication. Doesn’t care about customer. Service writer did not return call or communicate until complained to Nissan. Car still seems to lag and not respond well when starting sometime More

by billmachinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Glenn
Nov 09, 2021 -

Concordville Nissan responded

billmachinton, We would love to try and rectify the issue with your car. When are you available to bring the car in for a road test with Our Service Manager? Let us know what works for you.

October 29, 2021

If the car is in the workshop for a good period of time and worked interior please be courteous to freshen it up. You cannot give back a vehicle that reeks of mechanic oil and stuff. No excuse to not clean More

by Balaji.ramdoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Glenn
Nov 01, 2021 -

Concordville Nissan responded

Balaji.ramdoss, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. We would appreciate the chance to freshen up your interior for you. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

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