Concordville Nissan

Two months after buying a car from this dealership, I returned because of a problem with the car. I asked to speak to the manager and then to the owner. I was assured that someone would get back to me, returned because of a problem with the car. I asked to speak to the manager and then to the owner. I was assured that someone would get back to me, but of course no one ever did. I expressed my displeasure and told Mr. Marlin that he just lost the sale of two new cars as both my husband and I would be looking for new vehicles within the next year. He then told me...."If you only knew how many times I have heard that." Well, that shocked me that so many other people had obviously purchased cars from this dealership and were unsuccessful in trying to have their problems rectified. So, not only was I not heard or listened to, I was completely ignored by this dealership. We will never purchase from them again, and I tell people not to go there whenever I hear Nissan of Concordville brought up. Even if they didn't rectify my problem to my satisfaction, I would have been content had someone at least taken the time to respond to my complaint. That, in the end, was when I made my decision to never, ever buy from that dealership again. In fact, Nissans themselves are also probably out of the picture. Toyota here I come! More

I am getting ready to buy my 6th Nissan from Concordville. The reason I keep buying is because of the treatment I get from the service department. Rob and Tim are great. They always recognize me Concordville. The reason I keep buying is because of the treatment I get from the service department. Rob and Tim are great. They always recognize me when I come in, treat me well, and above all else are extremely honest. I reccommend all my friends and family to Concordville for sales and for the service they will recieve after the sale! More

I was impressed by a few things from this dealership. However, 2 months after I purchased my used 2008 Xterra, I noticed something did not feel right with the brakes. I took it in to have them look at th However, 2 months after I purchased my used 2008 Xterra, I noticed something did not feel right with the brakes. I took it in to have them look at the vehicle (which did not take too long), and they informed me that the rotors were bad. They also quoted me for $340. Unfortunately, I did not buy the bumper-to-bumper warranty because it was an extra $70 a month. I asked if they could at least worked out some kind of deal because I thought it was rediculous that I have to get my car repaired after owning it for 2 months. On that note, if they did a "thorough" inspection, they would have been able to spot a rusty and faulty rotor. They did not work out a deal with me, and fourtunately I have a brother who is a mechanic. More

We viewed and test drove a car on a Saturday and was asked what it would take to "lock up" the deal that day. We told them we really liked the car, but before we moved forward with purchasing the vehicl asked what it would take to "lock up" the deal that day. We told them we really liked the car, but before we moved forward with purchasing the vehicle, we wanted to get the car looked over by our own mechanic first and that we would need the bad chip in the windshield repaired. On that Saturday, we filled out the paperwork to have the credit rating pulled and were happy with the numbers. The dealership is closed on Sundays, but on Monday there were many calls from the salesperson to finalize the deal. There were many calls on our part to get the car looked at that afternoon and the car got a very good review from the mechanic. Then there were another handfull of calls to get the windshield repair arranged, but all said and done, were were going to sign all the paperwork Monday night at 8PM to take delivery of the car, since our daughter didn't get out of work until 7PM. There were a few more calls from the salesman around 6:30 for, what I gather, reassurance that we would be there at 8 to take delivery of the car, which we assured him of. At 7:15PM, I received another call from the salesman, letting me know that he had some bad news that the car had just been sold by another salesman. Furious with the news, I called back to talk to a sales manager named Frank Alteri I believe and he said he apologized, but the car was in fact still for sale since we did not put forth enough effort to reserve the vehicle. I asked him what more he wanted from us, but he said that they do not accept down payments on used vehicles, and that we should have just taken the car with us that day and drive it for the next couple of days. This option was never offered to us and if it had been, we most likely would have accepted the offer. I just spoke to Frank Alteri again asking if they would cover the $110 fee for having the car checked out by our mechanic. This is a fee I am happy to pay for having a car looked over whether we purchase the car or if we decide not to based on a bad review, but a fee that I feel they should pay since they sold the car out from under us. Needless to say, they couldn't care less to pay. Their website should be changed to www.concordvilledoesntgiveacrap.com More

This dealership truly delivers. I contacted many dealerships in the tri-state area and was given so many excuses as to why the car I needed to find for my parents just couldn't be found BUT they cou dealerships in the tri-state area and was given so many excuses as to why the car I needed to find for my parents just couldn't be found BUT they could get me something else, which they "happen" to have on their lots. From the moment I spoke to Joe Prulello, I knew he was a straight shooter. He didn't promise me anything!! He told me up front that he would do his best to get me the vehicle requested at a fair price. HE DELIVERED!! I admit I'm not the easiest person to do business with because my schedule is hectic, plus the vehicle was for my senior citizen parents, but Joe always returned my calls, was willing to change his schedule to accommodate mine and made me and my parents feel very comfortable. Basically, I went in very skeptical of a "car dealer". Once there, I saw how really hard everyone tried to make the process as easy as possible. Joe and management totally blew me away by coming up with a deal that was IMPOSSIBLE to refuse. No other dealership would come close. Everyone at Concordville Nissan Subaru were polite, friendly and willing to help. No pressure!!!! What a huge difference. I have changed my mind about car salesmen, thanks to Joe, Wendall, Randy and Eli. I WILL DEFINITELY RETURN TO CONCORDVILLE NISSAN SUBARU WHEN ITS TIME FOR MY NEXT VEHICLE. More

I couldn't have been more satisfied with the service I received at this dealership. I was a difficult case because I work full time, I'm in grad school part time, and I am 8 months pregnant with a lot of received at this dealership. I was a difficult case because I work full time, I'm in grad school part time, and I am 8 months pregnant with a lot of Drs. appts to work around. I also live over an hour away, so I needed a dealership who would work with me to get as much of the leg work done by phone and email as possible. Many dealerships were unable to help me unless I walked onto their lot. The other dealerships wasted a lot of time telling me how wonderful they were, but gave me no pertinent information. Joe Prulello didn't tell me how wonderful they were - he actually showed me. He was helpful and available even on his day off. He was honest about what he could and couldn't do, and stuck to his word - NO EMPTY PROMISES. He even sent me additional photos of the vehicle so there were no surprises. We had most of the details worked out ahead of time so I was able to drive down, test drive my Forester, and finalize the paperwork all late on a Friday night. Trung Tran and Eli in the finance office were both very friendly, upbeat, and willing to work way past closing time. Eli got us the best rate around on our loan, as promised (and I did my research). If what they say about Subarus is true (that once you're a Subaru owner, you are a Subaru owner for life)- I will definitely visit Concordville Nissan Subaru FIRST when it comes time to buy again. More

We had an overwhelming positive experience at Concordville Nissan Subaru. Joe Prulello, the Sales Manager worked hard, was professional and absolutely delivered on what he promised. Both John S Concordville Nissan Subaru. Joe Prulello, the Sales Manager worked hard, was professional and absolutely delivered on what he promised. Both John Shields and Eli Morales were professional as well and valued our business. Perhaps most importantly, all three were well prepared and valued our time in completing the transaction. More

What a great experience! I was contacted within 30 minutes and was quoted a no hassle straighforward price, which was the best price. One other local Subaru dealer did not follow up with us. Joe and G minutes and was quoted a no hassle straighforward price, which was the best price. One other local Subaru dealer did not follow up with us. Joe and Glenn were excellant! Professional, courteous, and allowed us a no pressure decision on the vehicle we purchased. This is our fourth Subaru and first from Concordville Subaru. I would 100% recommend to all our family and friends. Great Job Concordville Subaru!! More

Concordville Nissan DOES CARE! They went above and beyond to help me find the car that I was after. Other dealerships in the area either ignored me or were attempting bait and switch techniques to get me in to help me find the car that I was after. Other dealerships in the area either ignored me or were attempting bait and switch techniques to get me in the door. Concordville Nissan went out of their way to make my experience a good one. I have been buying cars for over 15 years now and this is BY FAR the BEST EXPERIENCE I have ever had purchasing a car. They did not try to haggle or up-sell me on another car, they LISTENED to what I wanted and worked towards getting me exactly what I was after rather than push me in another direction which seems to be status quo for other dealerships. I literally drove past 3 Nissan dealers in my area to get to Concordville Nissan because from the minute I contacted them via email until I left with the car, I was treated with respect and honesty. Concordville Nissan has changed my outlook (which was negative) on the car buying experience. I really can't say enough good things. Great job Concordville Nissan, you have earned a lifetime customer. More

I purchased a used car here in November 2011. As spring arrived, it became apparent that I had been sold a car with a broken air conditioner. When I called to work it out I was shuffled over and over betwe arrived, it became apparent that I had been sold a car with a broken air conditioner. When I called to work it out I was shuffled over and over between staff members & never given an answer. The service department could not produce a compressor reading from when they guaranteed the car was in working order and admitted that "the guy who checked it out probably just turned on the A/C and it blew cold.." (in November, of course it did...). Once I was finally told to deal with the General Manager he refused to even try to return any of the 7 calls placed to him by me and my family. I am now saddled with the bill for a new A/C compressor on my 2007 hybrid car. I have tried every possible means of compromise and friendly resolution to no avail and to my detriment. More