Concord Toyota - Service Center

Latest service for car not starting Car had a major service 2 weeks ago. I was surprised on Monday morning that the car provided some diagnostic information messages when I tried to star Car had a major service 2 weeks ago. I was surprised on Monday morning that the car provided some diagnostic information messages when I tried to start it. Eventually it started after 6-10 tries. After that start I drove it for 1 minute, stopped engine and restarted engine with no problem. I drive it folr 5-10 minutes with no problems. I parked the car, stopped engine, restarted engine with no problem. After about 4 hours, the car failed to start on first try, 2nd try it started Ok. I went to dealer and left it overnight. On Tuesday, they called an said the battery needed replaced (starter battery for hybrid). We authorized the replacement battery. When we picked up the car we were given the "normal" service papers. One paper we could not read due to color ink levels in the printer. We had the same problem two weeks ago when we had the major service performed. My wife checked several prior service records and she noticed a lack of consistency if the data (i.e., air filters) that was noted. We also wondered why no comments appeared about the possible state of the battery since I was surprised that the battery died within 2 weeks of a major service with no comments about the state (capacity) of the battery. More

Took vehicle in for the 5,000 mile checkup Tony was great and took care of the service in about an hour and a half. Even cleaned a stain on the passenger seat (stain was NOT done at the dealer Tony was great and took care of the service in about an hour and a half. Even cleaned a stain on the passenger seat (stain was NOT done at the dealership!) More

Good workmanship but I question the amount of work I have a 2008 Highlander with 106,000 miles. I noted that there was a rattling sound coming from the drive belt assembly area. A neighbor of mine is a I have a 2008 Highlander with 106,000 miles. I noted that there was a rattling sound coming from the drive belt assembly area. A neighbor of mine is a retired Toyota mechanic and he used a stethoscope-type device to isolate the sound. His diagnosis was that the tension pulley wheel bearings were failing. When I took it in to Concord Toyota for my appointment and have the sound diagnosed again, they stated it was the water pump. Now I have a quandary...who to believe. I also was going on a trip in a week and needed the car in safe driving condition. I could have said thanks, please do not do the work and then take it to a 3rd mechanic to get the problem diagnosed. But I opted for expediency, and had Toyota do the work. I got a call back an hour later, also telling me that the drive belt was showing signs of wear and tear and it should be replaced....sure, fix that, too. Upon picking up the car, I asked to speak with the customer service rep who checked me in. I waited quite a while but he never showed. You would think that for an expensive repair like this, that I would get more prompt service and information from the customer service rep. I would also expect that I should be shown the condition of the old drive belt as proof that the belt needed to be replaced. Regarding the tension pulley wheel, it looked like they either replaced it or adjusted it (though my mechanic friend said that it is a spring loaded assembly and cannot be tightened). The car performed normally on the trip, the following week, and there was no sound coming from the belt assembly area. So did I pay for extra work that was not needed at this time and were they honest in their diagnosis of my engine problem? This is the first time I have questioned the reliability of Toyota's diagnoses....not their work. One might consider this repair work to be pre-emptive, judging by the age of the car. I just question Toyota's honesty in dealing with me. More

Very courteous staff. Every time I have my car serviced the staff is very courteous and accommodating. I had to change my appt. time and they squeezed me in the next day. Every time I have my car serviced the staff is very courteous and accommodating. I had to change my appt. time and they squeezed me in the next day. The car was serviced in a timely manner and I was pleased that I was able to pick it up within a couple of hours. I trust the service crew at Concord Toyota. More

Great Dealership I have always received great service from the Concord Toyota dealership. Great place, nice staff, and very professional. I would recommend this plac I have always received great service from the Concord Toyota dealership. Great place, nice staff, and very professional. I would recommend this place to everyone. More

Easy, Fast and Outstanding Services I schedule my appointment online and when I arrived at 7:30am they were ready and waiting. Brought my car here for a 15,000 miles oil change and as a I schedule my appointment online and when I arrived at 7:30am they were ready and waiting. Brought my car here for a 15,000 miles oil change and as always an awesome services from everyone there. Rick Mckenzie greeted me with a smile right from the start. Then April Knabbe and Tim Hays took care of me until my car was done in less than 20 minutes. Gotta love the customer lounge that's full of doughnuts and hot coffee. Highly recommend this dealer. It's exactly what every customer expect to get when they go in for a service. As for the other dealer at Lake Norman, LOL they don't even come close. You have to buy breakfast from them. 55555555555555 More