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86 Reviews of Concord Toyota - Service Center
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August 30, 2019
Service Great service. Always well taken care of. Every time I bring my car for service, the staff are so helpful and polite. Its never fun when something goe Great service. Always well taken care of. Every time I bring my car for service, the staff are so helpful and polite. Its never fun when something goes wrong with your car. The staff at Concord Toyota always make the experience not so bad. Thank you! More
by MyCamry0617
Employees Worked With
Bill Ortega
August 29, 2019
Good service took Highlander in for oil change and air filter replacement. Took about 1.5 hours. Only issue that popped up was - it was a hot day, in the 90s. Howe took Highlander in for oil change and air filter replacement. Took about 1.5 hours. Only issue that popped up was - it was a hot day, in the 90s. However, when I drove the car later, the temperature display inside car only read 77 degrees! I called and left a message to service dept - but did not get a call back for 6 hours. At hottest point of day, 97 degrees, I ran an errand and the temp display read 111 degrees. After driving for about 30-45 minutes the display finally dropped to 99. I figure the service tech must have knocked something while installing the filters. I'll still keep an eye on it to make sure this wild fluctuation doesn't recur. Never had it happen in 11 years. Not happy that we weren't called back in a reasonable time. I am happy that they got rid of the pushy service folks that you talk to when dropping car off. I know what I need when I come for service. I don't need other expensive services pushed on me. Gerald was good to work with. More
by Old guy
Employees Worked With
Gerald
July 18, 2019
Fantastic service with great people. My wife and I both like the service department as every time we bring our Toyota in for service we are treated with respect an are received with a fri My wife and I both like the service department as every time we bring our Toyota in for service we are treated with respect an are received with a friendly and cordial smile. .All the work that is ever performed on our vehicles are explained in depth. Ask for Daric as he is very personable and informative in the service they perform. We always take our Toyota's there and when I purchase my next Toyota which will be my fourth I will go there. More
by deiter74
Employees Worked With
Daric
July 13, 2019
Excellent Service The check-in process was easy and super friendly. I love that I was assigned a service rep. His name is Tony and he was communicative and friendly. M The check-in process was easy and super friendly. I love that I was assigned a service rep. His name is Tony and he was communicative and friendly. My car was in for a 10K check-up and I have a maintenance plan so there were no “cash” transactions. The shuttle service was an added bonus! The only reason I subtracted a star is because it took 4 hours. The car wash at the end was the cherry on the cake. More
by CmdCamry
Employees Worked With
Tony
March 29, 2019
Oil Change Recently had an Oil Change and the Service Rep called and said I had a nail in one tire and a dry rot crack in another tire. Ask if I wanted the one Recently had an Oil Change and the Service Rep called and said I had a nail in one tire and a dry rot crack in another tire. Ask if I wanted the one tire repaired and replace the other. I said these tires are not that old and I wanted to take it to the tire store who I have done business with for 20 years and are very reliable. I took it to the tire store and they put it on the rack and showed me where there was no nail or dry rot. Never had this happen before at this dealership and made me very distrusting. I know many times folks take the word of the Rep without checking it out. Makes you wonder if this has happened with more serious claims. More
by Mike45
Employees Worked With
Unknown
August 07, 2018
Best service ever Loved working with the service department very knowledgeable on what was wrong with my car and what it would take to fix it. Would recommend Loved working with the service department very knowledgeable on what was wrong with my car and what it would take to fix it. Would recommend More
by Robert133
Employees Worked With
Arvid Funcannon
June 04, 2018
2015 Scion tC clutch problem you guys incapable of fiximh Took my car here to have transmission concern taken care off was told it was a clutch which they replaced and was far off and was told I was going to Took my car here to have transmission concern taken care off was told it was a clutch which they replaced and was far off and was told I was going to be charged for it even though it was covered under warranty? I came and picked up the car after a month and a half of waiting and the noise was still present but a lot worst and louder and was told by tony that it was part of the break in which was completely off also to find the tech broke my axles seal so it was leaking transmission fluid everyone along with leaving my control arm loose and they tied to charge me for a suspension noise diag. I waited a month then I brought my car in for the originally noise i came in for they finally fixed it but seems like the tech who put it back together did not assembly it correctly now the car does not like to go into first nor reserve on cold starts and was brought into the dealership for that problem and was told basically I was crazy and nothing was wrong (keep in mind I been driving this car for 2 years plus and this has never occurred until they took my transmission apart) and to keep driving it till the problems occurs more often which mean my warranty expire and they basically want me to buy a new transmission when it gets worst I called them about my car problems the service manger ignored me same along with the service advicer Tony ignored me for 3 weeks until I picked up the car which I had to talk to another advicer to get. Worst customer service and mechanical service ever would. I never recommend to get repairs done at such dishonest shop. They also quote on quote “aligned one of my family members car and that was by far one of the worst alignments I have ever seen or driven ended up having to realign the car myself at my own shop. I would never ever take my car here ever again I rather be stuck on the road then have my car taken here for service. Dishonest cheating lying people who just want your money forget concord Toyota. Makes me sick to my stomach with dishonest dealers and technicians like them. More
by Vi
Employees Worked With
Tony sawyer
March 22, 2018
Awesome Mi experiencia con concord Toyota fue muy buena , toda la gente que trabaja aquí es muy profesional, desde que llegue asta que me fui todo muy agradab Mi experiencia con concord Toyota fue muy buena , toda la gente que trabaja aquí es muy profesional, desde que llegue asta que me fui todo muy agradable More
by Sandra Medina
Employees Worked With
I don’t remember
March 20, 2018
Routine check-up and maintenance This was a routine service on a new 2018 Camry. It was easy to get an appointment within a few days, Car was ready at the predicted time. Rides to a This was a routine service on a new 2018 Camry. It was easy to get an appointment within a few days, Car was ready at the predicted time. Rides to and from the shop were provided. More
by Maureen
Employees Worked With
Jason
March 19, 2018
Great service Gerald from the service rep department did a great job with the overall service that he provided. I live in Antioch and prefer to drive here to servic Gerald from the service rep department did a great job with the overall service that he provided. I live in Antioch and prefer to drive here to service all my cars because they are more professional and courteous to customers. More
by carguy811
Employees Worked With
Gerald
