Concord Toyota - Service Center

Disappointed. The quality of service seems to have deteriorated substantially. We made a simple inquiry on the first and second day of service, by E-mail and phone The quality of service seems to have deteriorated substantially. We made a simple inquiry on the first and second day of service, by E-mail and phone call, but received no response at all. We also inquired about shuttle service to pick me up from home (only about 2 miles away), but we received no response. No answers to phone calls and no response to E-mail. I waited all day, and around one hour before their business closing time, I decided to go there by myself to pick up my car. The inside and outside of the car was not cleaned up, and there was some trash left in the car. To be fair, the service advisor (Gerald E.) was helpful initially, but he turned out to be unresponsive after I left the car there. Maybe he was occupied with other tasks, but I became increasingly disappointed. In the past, I had been mostly impressed by their service, but.... On the positive side I highly commend the service technician for his ability to resolve my initial issues. More

Toyota is the worst dealership ever. They rob you in broad daylight. I'm sorry I bought a Toyota made car and will never buy another car. broad daylight. I'm sorry I bought a Toyota made car and will never buy another car. More

TONY SAWAYA BEST ADVISER 7-31-20 i have the best adviser in TONY SAWAYA He looks out for me and Concord Toyota and communicates well with me and communicates my wishes to the 7-31-20 i have the best adviser in TONY SAWAYA He looks out for me and Concord Toyota and communicates well with me and communicates my wishes to the mechanics. Four wins: win-win-win-win (me-Tony-mechanics-Concord Toyota) I am a disabled senior and appreciate that TONY listens and the work is done once, done right, and I feel safe until my next return for service. I have worked with him for the past several years. Take care of him and treat him right Concord Toyota. I shall return! I miss the free wash perk though. More

Service appointment I like Concord Toyota. Folks are friendly and seem genuinely to care about their customers. Dalton helped me to understand more about how my vehicle w I like Concord Toyota. Folks are friendly and seem genuinely to care about their customers. Dalton helped me to understand more about how my vehicle works. More

This place is awesome, good service and everyone is so friendly and helpful. Our go to person is Daric, been with him for quite a few weeks. He is the best! friendly and helpful. Our go to person is Daric, been with him for quite a few weeks. He is the best! More

It was very helpful,great,excellent and so fast job so i will recommend your service to all my family,friends,aquaintance and to all people🥰😍😘 will recommend your service to all my family,friends,aquaintance and to all people🥰😍😘 More

From start to finish I had an exceptional experience at Toyota Concord. Carlos H. greeted me, he was warm & friendly. Then Jonathan R. explained the service and informed me my vehicle would be sanitized af Toyota Concord. Carlos H. greeted me, he was warm & friendly. Then Jonathan R. explained the service and informed me my vehicle would be sanitized after. The service was completed sooner than expected which was awesome and Jonathan explained the recommendation for future maintenance to my car. Thank you guys for a great experience with my 7 yr old!! Fantastic customer service! More

Dereck has great customer service. He is personable, efficient, knowledgeable. My van work is always completed in a timely manner. Also got a great wash with service. efficient, knowledgeable. My van work is always completed in a timely manner. Also got a great wash with service. More

Shuttle driver today made my whole experience a while to worthwhile. He was so professional, car clean and very punctual, and courteous. My service tech was superb too worthwhile. He was so professional, car clean and very punctual, and courteous. My service tech was superb too More

Poor scheduling I was given an appt at 3:40 pm and was told it would be a 2 hour appt. When I arrived at 3:20pm they said they close at 5:00 pm so they would have to I was given an appt at 3:40 pm and was told it would be a 2 hour appt. When I arrived at 3:20pm they said they close at 5:00 pm so they would have to rush my car through. This did not make me feel comfortable that my car got the attention it needed. I was not in a hurry and did not need to come in that day. My service consultant Daric was great, it wasn't his fault. I do think whoever does the scheduling needs to consider closing time when making appointments. More