Concord Toyota - Service Center

Everything was very clean. The work was done in a timely fashion and everybody that I dealt with was very friendly and helpful. I was very comfortable while waiting in the lobby. fashion and everybody that I dealt with was very friendly and helpful. I was very comfortable while waiting in the lobby. More

This is one of the worst dealership in the SF Bay Area, they give the Toyota brand and customer service a very bad impression and if your African American (Black) and look young with a nice car that you bo they give the Toyota brand and customer service a very bad impression and if your African American (Black) and look young with a nice car that you bought at the dealership they will treat you like your a piece of crap and I am proof to that.. I bought my car in a BRAND NEW 2021 COROLLA APEX I bought it at this dealership also.. Within a couple days I heard a rattling nice sounds like the sunroof or back window rattling on rough road, I bought it back and they said they heard the rattling noise but can't fix it will need more time to investigate where it is coming from. Now my 5k service came up and I bought it in for an appointment I scheduled online, I told the service advisor the issue with the rattling and his first response was very sarcastic "let me research that", I pulled the service record that shows my complaint he came back and said that he is going to need the car for the whole day to investigate and fix the problem. Now this is 11am and I am getting a 5k service, so after waiting 5hrs and not hearing anything back I text the advisor via the text i got when I dropped it off. Now this 4pm soon as I text him and he responded I get an alert that via the Toyota app that doors and windows are now open meaning that my car sat there for 5hrs and you never worked on it now you gonna rush it thru because I inquired. He comes back and tell me that they found the rattling its a grab bar above passenger door handle was like o.k was then told we need a extra hour to finish servicing the car, wait it takes 6hrs to perform a 5k service and it doesn't even require a oi change. When I went to pick it up and I asked why it took so long i was told we were so busy today, but online you guys were accepting appointments all day long every hour.. Fast forward now they ordered the part got a call to bring the car in, went in they came back oh we got the wrong part so can you come back tomorrow.. Just come anytime and I'll get you in and out... Now I came back the next day and was really able to see how they treat certain people, if your young BLACK ( I'm 40y.o) they don't care about providing service to you or how they treat you.. Reason why I say this is because, I go back the next day and after sitting there for two hrs I was going thru my email and seen that I got an email from Toyota so I filled it explain that they don't take customer service in the service dept serious and left my honest score, when I approach the advisor and asked how long is it gonna take to just replace a grab bar, he got mad and was like your car ain't ready and I got your negative review and was like we really busy look at all these car in the back, OK and how many times have I been here for you to fix this issue????? I said look you guys take me as a joke, cause I'm young and BLACK you feel you can treat me anyway and thats not right. Now I get my car back and still hear the rattling noise called them back and they told me DON'T COME BACK. GO ELSEWHER!!!!! GUESS WHEN YOU LEAVE A NEGATIVE REMARK AND BEING BLACK THEY CAN JUST TREAT YOU ANYWAY... RACIAL DISCRIMINATION DOESN'T HOLD ANY VALUE AND NO COMPANY OR CORPORATION SHOULD RETALIATE BASED ON YOUR HONEST REVIEW IN A SURVEY THEY SEND YOU TO COMPLETE... More

Concord Toyota service advisers are always friendly and make you feel valued. I've been a Toyota customer for years and one of the reasons I continue to doing business with Concord Toyota is because of the make you feel valued. I've been a Toyota customer for years and one of the reasons I continue to doing business with Concord Toyota is because of the great service I receive. More

I bought my car from Concord Toyota, and I would buy another car from them. Very good service technicians.. My car is now 11 years old and runs beautifully. Excellent service. Excellent resolution for a another car from them. Very good service technicians.. My car is now 11 years old and runs beautifully. Excellent service. Excellent resolution for any issues. More

Tomas was great. He re-paired my Phone when I first got there as it had started acting up a few days earlier. They did the Service in a little less than the time estimated. They are conveniently located there as it had started acting up a few days earlier. They did the Service in a little less than the time estimated. They are conveniently located near Trader Joe's so I took advantage to pick up a few needed things as well. Very Happy with the process. More

The car drives like new again. The customer service was great and really appreciate Tomas taking time to help. Will definitely do this again at Concord Toyota. great and really appreciate Tomas taking time to help. Will definitely do this again at Concord Toyota. More

I have been having my 2015 Avalon serviced at Concord Toyota since I first purchased it brand new. The Dealership and Service Center are outstanding and I have never been happier with the service and it Toyota since I first purchased it brand new. The Dealership and Service Center are outstanding and I have never been happier with the service and its staff. My service advisor, Tony Sawaya has been my service rep from day 1 and I have never been happier with the level of communication, customer service and friendliness. Top notch. We also have a Toyota Tundra purchased from Walnut Creek Toyota and now have that vehicle serviced at Concord Toyota due to the level of service. Customer for life. More

In and out of Toyota Care maintenance service quicker than I expected. Will be back for my future maintenance. Gerald was an excellent Advisor- thanks than I expected. Will be back for my future maintenance. Gerald was an excellent Advisor- thanks More

The service department offered excellent and prompt investigation to our Camry hybrid sedan's battery issue. The technician followed up with useful feedback. Got the car back within 4 hours. investigation to our Camry hybrid sedan's battery issue. The technician followed up with useful feedback. Got the car back within 4 hours. More

Great care. Retired from there and bought a new car. Very happy with my decision. Recommended Toyota to my family members who purchased two trucks. happy with my decision. Recommended Toyota to my family members who purchased two trucks. More