Concord Toyota - Service Center

I waited over an hour after my appointment to be seen and when I was they said they couldn’t help me. I’m having trouble with my car beeping and they gave me some excuse about “since it’s over a month old an when I was they said they couldn’t help me. I’m having trouble with my car beeping and they gave me some excuse about “since it’s over a month old and it’s used, we can’t help you”. I was really upset because I have a gold certified vehicle with a warranty. I call corporate and they assured me I still had my warranty and were apologetic about what had happened. I just want my car fixed. More

"If you complain, I don't want to hear it! ". This was exact words spoken by their dealership's supervisor Mr. Rafael Gutierrez Jr. And these words were said to me within one minute into our ". This was exact words spoken by their dealership's supervisor Mr. Rafael Gutierrez Jr. And these words were said to me within one minute into our conversation. And he threw my car key onto my driver seat with the car door open and left. More

Made a 10am appt, got text of confirmation, got there didn’t have on list then told 4-5 hours. That’s just wrong! didn’t have on list then told 4-5 hours. That’s just wrong! More

1st engagement 2010 Prius 82k miles brought the car in with hybrid system failed bad main battery and low antifreeze pressurized fill tank. Toyota replaced the main battery which should have never failed with hybrid system failed bad main battery and low antifreeze pressurized fill tank. Toyota replaced the main battery which should have never failed but never mentioned the blown head gasket issue at the time. They should have replaced the motor under warranty. 2nd engagement 108k one year later Hybrid system failure issue car broke down on freeway twice. Wanted to charge me 1100.00 for the water pump which again was not the issue. Main issue which they failed to disclose was blown head gasket which should have been disclosed on the 1st engagement. Do not do business with these guys they are not an ethical dealership. I will never deal with these again. More

Wow Concord Toyota is the worst!We bought our toyota 4 Wow Concord Toyota is the worst! We bought our toyota 4 runner earlier this year, from the dealership in antioch. The sticker in the windshield said Wow Concord Toyota is the worst! We bought our toyota 4 runner earlier this year, from the dealership in antioch. The sticker in the windshield said to bring it in for an oil change at xxx miles. Also when I turned the car on it would say “ maintenance required”. So I made an apt for an OIL CHANGE. My apt was at 8:40 this morning. I arrive at concord toyota at 8:30 pull into the service area. There were about four cars in front of me. As I'm waiting more and more cars start to line up behind me. I notice that everyone but me has been helped. Finally around 9 20{after i asked why i haven't been helped} someone came out to help me. Jonathan the Advisor said “ so your schedule for an oil change” I told him “yes the sticker says at x amount of miles to bring it in so i made the appt online for the oil change”. He then told me I didn't need an oil change and that the oil is good for a year blah blah blah. 2 hours later Jonathan calls and says my car is ready to be picked up. I get there, go to the cashier and pay $79.and some change, I get the paperwork and read it. And see that they did not do the oil change or replace the filter. They rotated my tires and checked my fluids and supposedly checked my brakes. I also noticed that they changed the sticker in the windshield but never did the oil change. When i got home i was telling my husband what happened and how they didnt change the oil like i asked long story short he called over to concord toyota and told the person who answered the phone what was going on and how he would like to speak to the manger, the women on the phone was pretty rude and told my husband the Jonathan would give him a call back he was busy at the time my husband also asked to talk to the manger which the women said she would also have the manger call my husband as well( which the manger NEVER called). 20 minutes later Jonathan called my husband. So my husband asked why the oil didn't change and why I got charged 79.00 for xxxxxxxx. Jonathan in turn told my husband that I had signed off saying that I was getting the tires rotated ect. My husband told Jonathan that he basically took advantage of me.and told me some xxxxxxxx. Jonathan then told my husband that basically in so many words that maybe He should bring the car in next time since his wife can't handle it and doesn't know what the xxxx she’s doing.. They exchanged more words. Jonathan was beyond rude. Jonathan's last words to my husband were come down here I’ll beat your xxx! Ya so i will definitely be taking my car somewhere else. Today was my first and last time I will take my car there. More