Concord Toyota

The issue that I have with Concord Toyota is that they upgraded the warranty on my vehicle without asking me. I was in a rush as I needed a vehicle asap so I didn’t review the documents until I got home. upgraded the warranty on my vehicle without asking me. I was in a rush as I needed a vehicle asap so I didn’t review the documents until I got home. When I got to the dealership to sign my documents there was an extra $3000 on my finance paperwork. I called the dealership multiple times and was told to come back in 2 weeks to remove the warranty. I reached out to the warranty company and they instructed me to go to the dealership and have it removed. I did just that. When I arrived Bill was quite irritated that I came to the dealership and stated that if your paperwork gets messed up don’t blame me. I signed the documents to remove the warranty that day and left. I reached out to the person who originally sold me the vehicle to ask about the power train warranty that I was told originally came with the vehicle, only to be told that I should keep the $3000 warranty and that the cancellation documents I signed still haven’t been submitted. Now I have to go and get a notarized document to get the warranty removed. Please pay close attention to what you’re signing with them because I would hate to see you have to go through this. More

I bought a Prius LE. The overall experience was great. The sales person and the finance person went above and beyond to help me The overall experience was great. The sales person and the finance person went above and beyond to help me More

Had to pick up grandkids and they got me out in time! Awesome friendly folks! Awesome friendly folks! More

Staff members were friendly and easy to work with, especially Singh Khurana who was very helpful and approachable. especially Singh Khurana who was very helpful and approachable. More

The entire process was smooth. Friendly and professsional staff. Clean and organized working space. Thank you. Friendly and professsional staff. Clean and organized working space. Thank you. More

Very professional, courteous and friendly, they have a vehicle that I wanted, model and make. vehicle that I wanted, model and make. More

Friendly staff, quick service. Singh helped me on getting a reasonable price, further car cleaning, and finding extra car key. Andy made the boring paperwork fun. The whole process Singh helped me on getting a reasonable price, further car cleaning, and finding extra car key. Andy made the boring paperwork fun. The whole process was enjoyable. Hope to do it again in the future. More

Great service ❤️ very helpful,, will recommend to everyone! Alex, and the team, Thank you for everything ❤️ everyone! Alex, and the team, Thank you for everything ❤️ More

Everyone was pleasant to interact with. Nico J. met us at the door and asked about our needs. Nico was friendly and informative. No pressure. He showed us what was available according to ou Nico J. met us at the door and asked about our needs. Nico was friendly and informative. No pressure. He showed us what was available according to our budget. In the end , we ended up purchasing the car we were looking for. More

The dealership was very clean, no one greeted me in the lot or the showroom. As I was leaving the showroom, finally a gentleman greeted me and opened the door for me, turns out he was the general manager ( lot or the showroom. As I was leaving the showroom, finally a gentleman greeted me and opened the door for me, turns out he was the general manager (Mike). Back out in the lot no one still greeted or spoke to me. I wanted to look at a vehicle, so I went back inside and found Mike and asked if I could get some help to look at the vehicle. He said of course and introduced me to a salesman (Cas). From that point on Cas was excellent, professional and very helpful. He showed me two vehicles of which we test drove and then worked with Mike to smoothly and flawlessly complete the purchase of one. Thank's Cas (excellent), and Mike (excellent). More