Concord Toyota

They ask you to add Driver's OneCard service, claiming that will cover key replacement, but when you need it, Driver's OnceCard said the dealer didn't sumbit key coverage. When you try to reach out to th that will cover key replacement, but when you need it, Driver's OnceCard said the dealer didn't sumbit key coverage. When you try to reach out to the dealer, no respond. More

"If you complain, I don't want to hear it! ". This was exact words spoken by their dealership's supervisor Mr. Rafael Gutierrez Jr. And these words were said to me within one minute into our ". This was exact words spoken by their dealership's supervisor Mr. Rafael Gutierrez Jr. And these words were said to me within one minute into our conversation. And he threw my car key onto my driver seat with the car door open and left. More

Concord Toyota is the best dealership in the Bay Area. The staff are all very friendly and they will not xxxxxxxx you. As a policy, they do not work on commission and thus are not motivated to push any ex The staff are all very friendly and they will not xxxxxxxx you. As a policy, they do not work on commission and thus are not motivated to push any extras onto you. With the prices at Concord Toyota, what you see is what you get! I was very fortunate to have them when purchasing my very first car. The stress and pushiness I encountered at a previous dealership almost made me want to quit trying to buy a car in person. The people here have proven that not all car dealerships are xxxx. I would highly recommend that if anyone gets an opportunity to purchase a car in the bay they come to Concord Toyota. More

Extremely helpful, person I dealt with gave me their personal cell phone number. And kept me informed about where my car was in the transfer to the dealership. personal cell phone number. And kept me informed about where my car was in the transfer to the dealership. More

Very friendly and helpful Got the car we wanted with a good price Will let are friends kmow good price Will let are friends kmow More

It was a pleasure to working with Jordan. He is patient, knowledgable, and very nice! The process went very smooth and fast. We cannot do so without his help and preparation ahead of time! Th He is patient, knowledgable, and very nice! The process went very smooth and fast. We cannot do so without his help and preparation ahead of time! Thanks a lot! More

Fernando is an excellent sales rep. I enjoyed working with him. He was very polite, professional, and never went in for a hard sell. Negotiations on price were a little bit harder bec I enjoyed working with him. He was very polite, professional, and never went in for a hard sell. Negotiations on price were a little bit harder because I never saw or met the sales manager. Fernando acted as the go between. Sort of old school negotiation, which I didn't much care for. I consider myself a reasonable buyer, but I was irked by how long it took and the niggling on the sales manger's part over price became annoying. I was ready to walk. In the end a compromise was reached and I left with the vehicle I wanted. I feel that a 4-hour transaction was too long. Both Fernando and the finance manager I worked with were excellent and customer service oriented. I would happily work with either one again. More

Salesman was friendly and easy to work with and accommodating to my requests. Would definitely recommend! accommodating to my requests. Would definitely recommend! More

I have never been more pleased by a dealership in my life. Excellent customer service. life. Excellent customer service. More

Had an app at 3pm, waited for one hr to be helped. I went there looking for a specific car. They treated me like they were gonna waste their time on me. No customer service whatsoever. I wasn't told a I went there looking for a specific car. They treated me like they were gonna waste their time on me. No customer service whatsoever. I wasn't told about the process of buying a car with them. Have to keep on asking what's next. I guess I didn't look like someone who would actually spend money there. No explanation about warranties or other questionable charges. Their attitude changed when I was ready to sign the papers. More