Concord Toyota

I purchased a vehicle, all from Hawaii, with the stellar service of Lisa Piombo. She was organized, communicative and efficient. Excellent service! service of Lisa Piombo. She was organized, communicative and efficient. Excellent service! More

1st engagement 2010 Prius 82k miles brought the car in with hybrid system failed bad main battery and low antifreeze pressurized fill tank. Toyota replaced the main battery which should have never failed with hybrid system failed bad main battery and low antifreeze pressurized fill tank. Toyota replaced the main battery which should have never failed but never mentioned the blown head gasket issue at the time. They should have replaced the motor under warranty. 2nd engagement 108k one year later Hybrid system failure issue car broke down on freeway twice. Wanted to charge me 1100.00 for the water pump which again was not the issue. Main issue which they failed to disclose was blown head gasket which should have been disclosed on the 1st engagement. Do not do business with these guys they are not an ethical dealership. I will never deal with these again. More

I enjoyed buying the car from Jasmin as she is NOT a pushy sales person using scare tactics like so many other folks! pushy sales person using scare tactics like so many other folks! More

Great team. Quick deal. Very fair price. Knowledgeable team. Will definitely return for future purchases team. Will definitely return for future purchases More

Fast, Quick, Speedy ServiceDealer Sam was great and Fast, Quick, Speedy Service Dealer Sam was great and explained the transaction in details. Finance Andy was very helpful. Both of them make a great t Fast, Quick, Speedy Service Dealer Sam was great and explained the transaction in details. Finance Andy was very helpful. Both of them make a great team! Very satisfied with our car purchased! More

Ben Martinez was a great salesman who was prompt and professional, even picked me up form my house to the dealership because I didn’t have a ride there 👍 professional, even picked me up form my house to the dealership because I didn’t have a ride there 👍 More

Bought a car this past weekend. I would have walked away with no ill feelings, however, I received only one key fob after purchase. When I reached out to Stanley S. about it, he said that only one key was p with no ill feelings, however, I received only one key fob after purchase. When I reached out to Stanley S. about it, he said that only one key was priced with the car (this was not disclosed to me until after the purchase was made), and has been completely unwilling to accommodate this unanticipated expense for me. I then reached out to David F. About it since Stanley basically stopped responding to me. No response either. Normally two keys are expected upon purchase of the car. It is highly disappointing to be met with such resistance. Nothing went very smooth through this entire process which as I said before I would have overlooked but this was the final thing to leave a bad taste in my mouth. There are much friendlier and helpful dealerships you’d be better off spending your time and money on. More

Honest, fast to deal with salesman, they explain me everything about my new vehicle, Lisa piombo is the best everything about my new vehicle, Lisa piombo is the best More

Great service, we pre-ordered a vehicle and it was delivered on time with no problems! We bought it at msrp which was great!! enjoying our new ride delivered on time with no problems! We bought it at msrp which was great!! enjoying our new ride More

Wow Concord Toyota is the worst!We bought our toyota 4 Wow Concord Toyota is the worst! We bought our toyota 4 runner earlier this year, from the dealership in antioch. The sticker in the windshield said Wow Concord Toyota is the worst! We bought our toyota 4 runner earlier this year, from the dealership in antioch. The sticker in the windshield said to bring it in for an oil change at xxx miles. Also when I turned the car on it would say “ maintenance required”. So I made an apt for an OIL CHANGE. My apt was at 8:40 this morning. I arrive at concord toyota at 8:30 pull into the service area. There were about four cars in front of me. As I'm waiting more and more cars start to line up behind me. I notice that everyone but me has been helped. Finally around 9 20{after i asked why i haven't been helped} someone came out to help me. Jonathan the Advisor said “ so your schedule for an oil change” I told him “yes the sticker says at x amount of miles to bring it in so i made the appt online for the oil change”. He then told me I didn't need an oil change and that the oil is good for a year blah blah blah. 2 hours later Jonathan calls and says my car is ready to be picked up. I get there, go to the cashier and pay $79.and some change, I get the paperwork and read it. And see that they did not do the oil change or replace the filter. They rotated my tires and checked my fluids and supposedly checked my brakes. I also noticed that they changed the sticker in the windshield but never did the oil change. When i got home i was telling my husband what happened and how they didnt change the oil like i asked long story short he called over to concord toyota and told the person who answered the phone what was going on and how he would like to speak to the manger, the women on the phone was pretty rude and told my husband the Jonathan would give him a call back he was busy at the time my husband also asked to talk to the manger which the women said she would also have the manger call my husband as well( which the manger NEVER called). 20 minutes later Jonathan called my husband. So my husband asked why the oil didn't change and why I got charged 79.00 for xxxxxxxx. Jonathan in turn told my husband that I had signed off saying that I was getting the tires rotated ect. My husband told Jonathan that he basically took advantage of me.and told me some xxxxxxxx. Jonathan then told my husband that basically in so many words that maybe He should bring the car in next time since his wife can't handle it and doesn't know what the xxxx she’s doing.. They exchanged more words. Jonathan was beyond rude. Jonathan's last words to my husband were come down here I’ll beat your xxx! Ya so i will definitely be taking my car somewhere else. Today was my first and last time I will take my car there. More