Concord Nissan

I had gone to 6 different dealerships prior to visiting Concord Nissan. One even being a Nissan dealership where no one even acknowledged my presence after being on the lot for about 15 minutes. Concor Concord Nissan. One even being a Nissan dealership where no one even acknowledged my presence after being on the lot for about 15 minutes. Concord Nissan was my “one last stop ana then we are done for the day” dealership. Boy, am I happy I stopped. I was greeted with a friendly smile, even behind the mask, by my Salesmen Rich Boyd. Rich took the time to listen to my needs and wants and spent the time with me, explaining everything about the different models I was looking at. We even discussed all buying options from pre-owned to loans. He was super knowledgeable about all of the features that the different models offered and helped me to narrow down exactly what was important to me and what I could live without and ultimately figuring out that I was looking for the 2020 Rogue. The dealership didn’t have the exact model that I was looking for so they immediately began a search around New England to see if they could find one at another dealership that they could trade for to get me what I wanted, constantly keeping me in the loop as the process went on. Once they found my vehicle, the purchase process began. Rich started the process off with some paperwork, then off to the Finance Dept. I went. They were great to deal with too, providing easy and uncomplicated explanations of all the documents. Before I left I was introduced to a Service Advisor and he helped me set up my free 30 day check up appointment for the vehicle. When I see commercials about dealerships bragging about great customer service I sometimes chuckle. Let me assure those that are reading my review...it 100% is engrained in your experience at Concord Nissan. They truly are customer oriented through every step. You’d be crazy to go anywhere else if customer service is important to you! More

Concord Nissan and Rich Boyd...a great combination! Best experience ever. For 20 years we did business with a dealer in the Lakes Region, until we stopped in at Concord Nissan...no comparison! Rich Boyd wa experience ever. For 20 years we did business with a dealer in the Lakes Region, until we stopped in at Concord Nissan...no comparison! Rich Boyd was thorough, professional, and he (and all the staff) clearly know what great customer service means. Great experience. More

This is the BEST dealership I have ever dealt with! I'm the type of person that trades in every few years so I have had my share of dealing with car dealerships. Concord Nissan surpasses any I have ever be the type of person that trades in every few years so I have had my share of dealing with car dealerships. Concord Nissan surpasses any I have ever been to. From the sales team to the super service team and everyone behind the scenes they are truly Top Notch!! They make me feel like family (the family you actually like ;) Go there. Trust them with your business. You will be impressed. I promise. More

Concord Nissan was Fantastic! Rich Boyd was awesome. They understood my needs and got me a great rate! I want to just say, Thank You Guys! understood my needs and got me a great rate! I want to just say, Thank You Guys! More

Rich was great! Very knowledgeable and super helpful in our search. Was able to negotiate prices and costs to where we wanted to be, and helped us find exactly what we were looking for. our search. Was able to negotiate prices and costs to where we wanted to be, and helped us find exactly what we were looking for. More

Ask for Rich Boyd! What a fantastic car salesman. Other car dealers can sometimes speak condescendingly but Rich was super down to earth. There was no pressure, he was very kind, professional and knowledge car dealers can sometimes speak condescendingly but Rich was super down to earth. There was no pressure, he was very kind, professional and knowledgeable about the cars and answered any questions I had. The whole process was simple and stress free, and Rich checked in a few days after my purchase to make sure everything was going smoothly. Excellent customer service. I love my car and I would 100% buy a car from Concord Nissan again in the future. More

Rich Boyd III was a pleasure to work with. He was very knowledgeable and I felt no pressure at all. He was very thorough and courteous when explaining things. Showroom was clean and professional. And I knowledgeable and I felt no pressure at all. He was very thorough and courteous when explaining things. Showroom was clean and professional. And I absolutely love my car! Thanks Rich! More

Troy and the service department are a joke. I brought my truck in for warranty work. They refused me a rental unless I paid for it, Charged me to diagnose the warranty issue. It took 5 weeks for them to get truck in for warranty work. They refused me a rental unless I paid for it, Charged me to diagnose the warranty issue. It took 5 weeks for them to get me my truck back. In that time I was told 4 different times it would be done. First time I got a ride there and it wasn't done. The other three I had to call the day of to see if it was going to be ready. Heaven forbid they go out of their way and call the customer to let them know whats going on. I received my truck back and they chipped the paint on the hood and ruined my rear bumper. They are refusing to fix it. I have time stamped pictures and the service manager (Dave) couldn't even get out of his chair to do his job. Less then a week from getting it back, my starter fried. Now they had to remove it for the warranty work, they blamed it on me saying I tried to start it to many times..... They are a joke and I am taking this complaint as high as I can! Never go there! More

New SUV, the search is over! They are very nice, and very helpful. There have been a few things here and there and they are taking care of everything very quickly. They are very nice, and very helpful. There have been a few things here and there and they are taking care of everything very quickly. More

Great sales help! Received very good sales help without pressure. Worked to understand what I wanted and helped me find it! Rich Boyd was super helpful and easy to work Received very good sales help without pressure. Worked to understand what I wanted and helped me find it! Rich Boyd was super helpful and easy to work with! More