Concord Kia

Let me start off by saying, I did not get off on the right foot with this dealership, I had an unpleasant experience with one of the salesman and walked off the lot. Right when I got to my car, the sale right foot with this dealership, I had an unpleasant experience with one of the salesman and walked off the lot. Right when I got to my car, the sales manager ran out and quickly apologized to me and told me he would really be grateful if I let him handle all of my needs, the dealer was far from my car so I appreciated the effort especially since he looked like he does not exercise very often, so the fact that I worth his run made him worth my time. I walked back with him and discussed how I wanted to trade in my vehicle for a new Optima, while I was looking at each of their cars, Mr Braun really took him time to make sure I was finding what I needed and even brought a few more cars that he thought was best fit for my budget and my needs, one of those cars I ended up buying, while I was being directed to finance, I noticed him scolding the sales kid that was rude so I think the management really cares about their customers service, just for that I know this is where my business will go from here on out. More

I called this dealership, Concord Kia because of the I called this dealership, Concord Kia because of the advertised internet price on on their website regarding a 2012 Kia Sorento. I spoke with Alex w I called this dealership, Concord Kia because of the advertised internet price on on their website regarding a 2012 Kia Sorento. I spoke with Alex who identified himself as a salesman. When I called about the specific vehicle, Alex told me the dealership did not have this car anymore and that I should come down to the dealership. I explained that I live over 100 miles away and was looking for a specific car. About a half an hour later, Alex called me and told me the car listed was a different model with different features, and that I should come down to the dealership. Alex told me they have a bunch of cars coming in and they would only show me the list if I came into the dealership. A few hours later, Alex texted me they did indeed have the car I was looking for that was advertised on their website, and asked if I still wanted it. I immediately called and said yes. The sales representative Alex agreed to sell me the car for their listed vehicle internet price. Alex instructed me to print out the internet ad and they would honor it. I was going to drive over 100 miles to get this vehicle and wanted to be sure of the price so I asked Alex to let me know what tax and license would cost. Alex never returned my call. I texted him for the total price of the vehicle and he texted me, telling me the price was going to be 6 thousand dollars more than what we had agreed to. I called right away and he told me he was busy and could not speak to me. I asked him to call me back and he did not. The following morning, I called and asked to speak with a manager. I spoke with Laqwan Moore who told me the whole thing was a mistake. Alex would be dealt with and he had no authority to make that deal. If he is a salesman at the dealership, what is he allowed to do, and why was I allowed to speak with him over buying a a vehicle? Laqwan kept saying how wrong Alex was and that he was in trouble. After I explained my side, Laqwan and Concord Kia would do nothing to make it right. Laqwan explained to me that the internet person had incorrectly typed in the amount and they would not sell the car for their advertised price. I told him the price had been on there for quite a while and was still on the website. I also explained that price was not that far off from other vehicles I found. Laqwan told me they are not responsible for incorrect pricing on their website. My husband offered to split the difference with the lowest other price we found on the same model car. Laqwan would not do that either. I thought my husband was being more than reasonable. Laqwan wanted us to pay for this car a 2012, what several other dealerships are selling the 2013 model for. Laqwan then told my husband he could sell us a lesser model for the same price. I asked who the general manager was (Robert Braun) and Laqwan gave me his information. I told him I would like to speak to him about this. Laqwan told me he spoke to him regarding the situation and that the dealership had done too much for us already. The car is still currently on their website at that price. This is clearly a bait and switch dealership. I have left 2 voice messages on Robert Braun voice mail and he has not responded to my calls. More