Concord Honda - Service Center

Oil change took too long; was comped for service Although it was inconvenient for me to wait so long, I understood how busy it was even for an appointment, but I was totally shocked they would comp m Although it was inconvenient for me to wait so long, I understood how busy it was even for an appointment, but I was totally shocked they would comp my service; great customer service! More

Service Work, Oil Change, and Break Flush. Work was completed on time and a very satisfactory manner. Rick advised me , it was time for the Brake Flush, but was not high pressure. Which I app Work was completed on time and a very satisfactory manner. Rick advised me , it was time for the Brake Flush, but was not high pressure. Which I appreciated very much. Would be very happy to work with him again More

Good service I been there only once for oil change and tire rotation. They were pretty fast. And customer service was good too. I recommend to my friends. I been there only once for oil change and tire rotation. They were pretty fast. And customer service was good too. I recommend to my friends. More

Oil change and standard inspection Staff was nice and the service seemed uneventful. Appreciated the servicing documents provided afterwards. However, the entire service period took Staff was nice and the service seemed uneventful. Appreciated the servicing documents provided afterwards. However, the entire service period took a lot longer than expected. It was about 3 hours for an oil change event though I arrived on time for my reserved appointment time. And when I arrived, I waited for a good 10 minutes before anyone even came out into the check-in/driveway area to talk to me. More

Excellent Service!! It's my first time to have my car service done at this location. All in all it was excellent! And special mention to Kalea Sumandal for doing a great It's my first time to have my car service done at this location. All in all it was excellent! And special mention to Kalea Sumandal for doing a great service. More

" Fast and Quality of Service! " "Quality and Fast Service!" that's what I will recommend to all Honda users who needs a service , they also make a price match on any other Honda dea "Quality and Fast Service!" that's what I will recommend to all Honda users who needs a service , they also make a price match on any other Honda dealer's coupons and best of all the service advisor who are easy to communicate and helpful for all your needs , with or with out an appointment , they will surely find you a way to put you on an empty time slots to service your car and for you to save your trip . No matter fast or longer it takes , the quality of work and parts should last a long time . More

It took for ever! The work done in my car was great, the only bad thing is that every time that I was wondering if my car ready i had to look for the guy who was helpin The work done in my car was great, the only bad thing is that every time that I was wondering if my car ready i had to look for the guy who was helping me with the service he never when out his way to go and look for me he call me once from far away not a good customer service from that point, plus he said it was gonna $300+ but he forgot to tell me about the labor why do they do that??? So ended up being almost $600 surprise I don't my paying for what ever my car need just tell me the whole number, and at the end when I was about to leave he ask me to give him a 5 star review funny right? More

Excellent!!! I have been with Concord dealership for 10 years and very much happy with the service I had been receiving. I really would recommend Honda owners get I have been with Concord dealership for 10 years and very much happy with the service I had been receiving. I really would recommend Honda owners get the service at Concord Honda. Thanks. More

Warsip Khan the service writer is top notch Always the best attitude and helpful. He takes time to explain things, and watches out for customer's interest. Good man, and rare among writers. B Always the best attitude and helpful. He takes time to explain things, and watches out for customer's interest. Good man, and rare among writers. Bravo! More

Not responding to Warranty issue The standard basic service was good, oil change, rotation, etc. This is all first tier basic service that is easy and fast.. I brought my Fit in fo The standard basic service was good, oil change, rotation, etc. This is all first tier basic service that is easy and fast.. I brought my Fit in for regular service, plus a display issue in the fuel/mileage display. This display flickers on and off randomly, displays gibberish, and sometimes just doesn't display anything at all for the entire drive. It seems to happen only on cold days, so of course the one day I can bring into the dealer for a look, it doesn't happen. I have 2 videos of it, both provided to the dealer, and still the service tech will not respond to communications or initiate contact with Honda for a repair. I am not alone in this issue, it is documented by others on the Fit forums:.2015 Honda Fit Fuel Gauge Display Failure - Unofficial Honda FIT Forums Unfortunately I will need to escalate this issue to Honda directly and paint this dealer and Sonic in general as bad actors with a history of warranty dodging. And when it comes to buying another car? Toyota sounds nice. Note: Concord Honda has a history of this behavior. On the two Honda's I have received from this dealer (2012 civic and 2016 Fit), both cars had a bad windshield that cracked starting below the front dashboard on hot days. both within a few months of purchase. Did they cover this? No, they searched the entire crack until they found one glass chip in a fork in the crack where they could claim it was a rock. It was NOT a rock, the crack started at the windshield mount below the dashboard and worked up, on both cars. Honda is installing sub-par glass and the dealer will not cover it, but at least the aftermarket windshield is solid with no issues. More