Concord Honda - Service Center

Concord Honda Reigns! I'm an 80 year old practicing physician who found myself in a complete state of emergency. My passenger-side mirror had been smashed by a runaway garb I'm an 80 year old practicing physician who found myself in a complete state of emergency. My passenger-side mirror had been smashed by a runaway garbage can; I had hourly appointments scheduled at my office in WC and leaving for Sacramento immediately that evening. From my perspective Driving the Freeway to Sacramento was an accident about to happen. I immediately researched agencies with mirror and installation possibilities. I was told by other agencies earlier in the day, that this same service would undoubtedly take a day to order (understandable) and several hours to install. I finally discovered Concord Honda had a mirror in stock. Upon arriving at Concord Honda, I discussed my plight with Kenji and experienced efficient, expedient, respectful, courteous and professional assistance. I was on the road within LESS THAN HOUR! Thank you Concord Honda and a Big Thank You to Kenji who turned me into a future Concord Honda customer! Woo Hoo. More

Great car, sneaky technicians/service advisors, kind manager SEPTEMBER 2017 - Bought my HRV EX brand new - thank you Cristina Sanchez, very sweet and informative! APRIL 27, 2018 - Went in for just an oil chan SEPTEMBER 2017 - Bought my HRV EX brand new - thank you Cristina Sanchez, very sweet and informative! APRIL 27, 2018 - Went in for just an oil change, service advisor told me my tire had a bubble in it and showed me a photo on his phone, did not offer to show me in person, told me it could blow out while driving therefore I need to purchase an entirely new tire. Went in for a oil change, left spending a total of $299 including the new tire. APRIL 30, 2018 - Low tire pressure light went off, had my insurance company check my tires on the side of the road and they confirmed tire pressure in each tire was fine. Technician must have bumped some electrical wiring while installing my new tire. MAY 20, 2018 - Low tire pressure light kept coming on again, but discovered a nail in a different tire. I was advised by several friends who work on cars that it could simply be patched. Went into Honda, the same service advisor who pressured me into buying a new tire told me he'd get a technician's advice. Sitting in the driver's seat I watched him through my right sideview mirror ask two technicians who both looked as if they nodded "Yes, it can be fixed." They left, service advisor came around to my window and tells me it cannot be fixed, and proceeded to show me a new tire and the price that was already up on his screen. I stopped him mid sentence and left. Came back with my dad, we talked to two technicians again, they ended up patching up my tire with absolutely no issue for $30. Thought you said it couldn't be fixed? Hmm. JUNE 11, 2018- Contacted the service manager via email and told him my complaint, mainly focusing on the service advisor who tried forcing me to buy another new tire when, in proof, I did not need to. Service manager Scott Hirayama was thankfully very courteous in his response and action to inspect my vehicle. We made an appointment to do a hard reset on the TPMS, reset my tire pressure, and road test my car to ensure the light didn't come on again. Gave me a free car wash and offered future vehicle accommodations. JUNE 25 - The small orange light that tells me which gear I am in went out. Had to rely on the dashboard to tell what gear I was in when parking at nighttime. Not devastating, but by this time car is only nine months old. JULY 23, 2018 - Finally had enough of relying on the dashboard and had Honda take a look at it. They didn't believe that there was an orange light there until I (THANKFULLY) showed them that I caught it on video with date/time of the light going on and off and then going completely out. Wasif Khan handled my situation very well, ordered the new part for me, and scheduled an appointment for them to install it since it would take a few days for it to come in. Of course no charge for anything, it was under warranty. Free car wash. OVERALL, I am satisfied with my vehicle style, gas, features, etc.; satisfied with the customer service I received when something went wrong - the service manager Scott Hirayama and service advisors Wasif Khan were kind and helpful; disappointed with the light going out on a nine month old car; disappointed with all the time I spent going back and forth to Honda making appointments for all these issues; and absolutely disgusted by the service advisor who lied to my face about trying to get me to purchase an entirely new tire even though the the technicians he asked both seemed to confirm it could be fixed, and the fact that I ended up getting it fixed for a mere $30. Honda is OK, but definitely watch out for some of those technicians and/or service advisors. They must make commission on the parts they get people to buy... seems like it anyway. I've also read three other reviews about people who go in for an oil change or something minor, and end up having an issue with their vehicle that was not there before they went in for their oil change/minor issue. I'm grateful for the service I received, but the other issues left a bad taste in my mouth. Can't say whether or not I'd recommend people to come here since I constantly have the feeling that something will go wrong with my vehicle within a matter of weeks and I'll have to go back in again. More

Quick and efficient service Everything about this service check up was efficient and painless from making the appointment to picking up the car. They even reset my display scree Everything about this service check up was efficient and painless from making the appointment to picking up the car. They even reset my display screen to show more information then what I had it set to. Our service person was friendly and to the point. More

Regular service Richard Johnson did a great job,he even cleaned my car.He answers all my questions professionally.He's a great asset to your company and I will be l Richard Johnson did a great job,he even cleaned my car.He answers all my questions professionally.He's a great asset to your company and I will be looking for him everytime my car needs maintenance. More

Awsome service Wasif has not disappointed me yet with his awesome and professional service. I could have gone to the Walnut Creek Honda dealership which is closer to Wasif has not disappointed me yet with his awesome and professional service. I could have gone to the Walnut Creek Honda dealership which is closer to my home or any other service place. But I'm willing to go the extra mile because of Wasif. More

Dee Ann Makes This Dealership Awesome!! Concord Honda has been my go-to dealership for service ever since I left El Cerritto Honda for poor customer service (although its way closer for me). Concord Honda has been my go-to dealership for service ever since I left El Cerritto Honda for poor customer service (although its way closer for me). Dee Ann provided the best customer service I’ve had in a long time!! Her customer service is worth my driving an extra 10 miles for service! More

I purchased a full detail car wash This is exactly what the email said to him and till today I have not received a response Greetings Mr Zhang, I recently purchased a car detailin This is exactly what the email said to him and till today I have not received a response Greetings Mr Zhang, I recently purchased a car detailing service from concord Honda, paid a decent amount of money just to turn around and feel that I got less bang for the money. When I informed Rick, he said he would take care of the problem but as I left my car for a second time and inspected the vehicle after, it didn't look any different than when I brought it in for service. Your company's excuse was that it was a busy Saturday. I have included pictures so you can judge for yourself. I have tried contacting Scott but haven't received a response from him and would like a response and a resolution to this problem. More

Great service Great service, very timely. Was in an out for a few recalls. Had fresh coffee and fresh donuts to help pass the time. Definitely going back to the dea Great service, very timely. Was in an out for a few recalls. Had fresh coffee and fresh donuts to help pass the time. Definitely going back to the dealership when needed. More

Great Service! Took my vehicle in for service, I dealt with Chris at the service center. He was awesome, you could tell he really had passion for the Honda brand. gr Took my vehicle in for service, I dealt with Chris at the service center. He was awesome, you could tell he really had passion for the Honda brand. great job!! More

Great service It was a smooth and easy service. My car needed oil change. The employee who helped me was Kenji. He was good and courteous. Everything was done well. It was a smooth and easy service. My car needed oil change. The employee who helped me was Kenji. He was good and courteous. Everything was done well. More