Concord Honda

Not responding to Warranty issue The standard basic service was good, oil change, rotation, etc. This is all first tier basic service that is easy and fast.. I brought my Fit in fo The standard basic service was good, oil change, rotation, etc. This is all first tier basic service that is easy and fast.. I brought my Fit in for regular service, plus a display issue in the fuel/mileage display. This display flickers on and off randomly, displays gibberish, and sometimes just doesn't display anything at all for the entire drive. It seems to happen only on cold days, so of course the one day I can bring into the dealer for a look, it doesn't happen. I have 2 videos of it, both provided to the dealer, and still the service tech will not respond to communications or initiate contact with Honda for a repair. I am not alone in this issue, it is documented by others on the Fit forums:.2015 Honda Fit Fuel Gauge Display Failure - Unofficial Honda FIT Forums Unfortunately I will need to escalate this issue to Honda directly and paint this dealer and Sonic in general as bad actors with a history of warranty dodging. And when it comes to buying another car? Toyota sounds nice. Note: Concord Honda has a history of this behavior. On the two Honda's I have received from this dealer (2012 civic and 2016 Fit), both cars had a bad windshield that cracked starting below the front dashboard on hot days. both within a few months of purchase. Did they cover this? No, they searched the entire crack until they found one glass chip in a fork in the crack where they could claim it was a rock. It was NOT a rock, the crack started at the windshield mount below the dashboard and worked up, on both cars. Honda is installing sub-par glass and the dealer will not cover it, but at least the aftermarket windshield is solid with no issues. More

Great Service by Honda and Chris Garcia I came in a little earlier for my scheduled appointment and was greeted promptly. Knowing that the service I needed (30K) would take a little longer, I came in a little earlier for my scheduled appointment and was greeted promptly. Knowing that the service I needed (30K) would take a little longer, I asked for a shuttle and was dropped off right away. Chris called me when my car was done and told me to come in at my convenience. When I arrived at the dealership, Chris explained the work done and their findings. He even buffed out a scratch I had on the driver's side door. The car was washed and everything worked out great! More

Great service but expensive took more than a day to diagnose the a/c problem brought it in before 3:00 PM found out what the problem thy he next day about 12:30pm but expensive took more than a day to diagnose the a/c problem brought it in before 3:00 PM found out what the problem thy he next day about 12:30pm More

Ali Makoly and Honda Concord colleagues! Ali Makoly! Thank you for listening and responding by offering a good deal about the 2018 PILOT AWD L model. All the best! Regards, Efren G21 Ali Makoly! Thank you for listening and responding by offering a good deal about the 2018 PILOT AWD L model. All the best! Regards, Efren G21 More

Standard maintenance with exceptional service The reason I continue to go back to Concord Honda is the people. In particular Wasif Kahn. He is an outstanding service advisor who goes above and bey The reason I continue to go back to Concord Honda is the people. In particular Wasif Kahn. He is an outstanding service advisor who goes above and beyond when I call as well as when my vehicle is in the shop for repair. I have never felt uninformed nor have there ever been any "surprises". A couple years back my wife and I made the decision to purchase a new car for her. We looked at many vehicles, some lower priced than the Honda model we chose. The reason we chose the Honda was due to the service team, and in particular Wasif. All I can say is give him a test drive. You wont be disappointed. More

your service was good and bad your car service was good...your service people was excellent....the only bad was that you sent out flyers offering discounts with general car service your car service was good...your service people was excellent....the only bad was that you sent out flyers offering discounts with general car service....when I had mine done...there were no discounts even though I called in to make an appointment using the phone number on the flyer..... Paul Oyama Honda Civic More

Bought an Odyssey, fine experience. We were very impressed with the information and care we received. Mike Gallardo was most helpful. He even drove thirty miles down to us in the rain to We were very impressed with the information and care we received. Mike Gallardo was most helpful. He even drove thirty miles down to us in the rain to get our signatures and our check, and has since helped us understand the electronics. More

Service Rich Johnson, Service Adviser is the best! He is kind, understanding and I would not go to anybody else. He has always taken care of me Rich Johnson, Service Adviser is the best! He is kind, understanding and I would not go to anybody else. He has always taken care of me More

Initial Interaction My first experience with taking my new HRV in was very disappointing. I dropped the car off to have leather seats added and was told I would be given My first experience with taking my new HRV in was very disappointing. I dropped the car off to have leather seats added and was told I would be given a loaner. The loaner was not from Honda but a rental company down the street They tried to give me a large SUV but the seat didn't go forward enough for me to reach the pedals. Then they tried to give me a large van, which I didn't feel comfortable with. Although there was a parking lot full of cars they said they didn't have anything else available. I ended up calling a relative to rescue me and loan me a car for a few days. I have been fully satisfied with the first three service experiences but do not expect a loaner from Honda. More

Service for 1998 Accord Coupe The overall experience was not favorable. The initial service contact did not keep us posted in a timely manner. Subsequent service was erratic rele The overall experience was not favorable. The initial service contact did not keep us posted in a timely manner. Subsequent service was erratic relevant to incurring new problems and then seeming confusion to correct. The initial service request was to remove and replace driver side visor and repair instrument cluster illumination. Visor and bulbs had to be ordered and was told we would be contacted when they came in. Never happened. After a few weeks I called and was advised the visor had come in but did not receive call to bring vehicle in for job. At that time I also left the coupe for the instrument panel work. I was told that bulbs were not in stock and had to be ordered. Again no call that the bulbs had come in until I called. When the instrument cluster work was completed, I went to pick-up the vehicle and discovered that the ignition key could not be removed from the ignition switch. They took the vehicle back and waited for a diagnosis. The switch was defected and so they R/R the switch and charged me for a new switch and re-programming. The switch is still not functioning properly as the driver can remove the key with the transmission in gear instead only when in "PARK" position. We were assessed over $700.00 for that debacle and a number of days having to return with the vehicle but with poor service to be contacted. I decided not to return to seek remedy on the key problem lest additional trouble is introduced that I would be again have to pay for when it is not my fault. Wasif, Svc Advisor on the second go around was very patient and helpful. He at least made efforts to call me with status and availability of the vehicle work. I would still recommend this dealership for sales and service work but I would be uneasy. I own a 2012 Ridgeline and I have not had any service needs, but I ..... More