Concord Honda

SOO helpful My daughter bought a neighbor's 2000 CR- V with 115K miles on it and needed work before we drove it 2000 miles to college. The first dealer we calle My daughter bought a neighbor's 2000 CR- V with 115K miles on it and needed work before we drove it 2000 miles to college. The first dealer we called put me on hold for a long time. I finally hung up and called Concord Honda. They answered right away and had "the time of day" for all our questions. Work was done well, just what we needed, and not more, Staff we encountered all friendly and professional. We highly recommend Concord Honda and thank them for their help just before a stressful move. The car made it across country just fine, by the way :) More

Oil Change and Tire Rotation Hello ALL! I would have provided 5 stars but... I am giving 4 stars because of the following: Costumer service = Great! Shuttle service = Excell Hello ALL! I would have provided 5 stars but... I am giving 4 stars because of the following: Costumer service = Great! Shuttle service = Excellent! Timely service = Yes! Only point of concern: The technician whom serviced my vehicle informed my clerk that I was missing a transmission dipstick. I thought this was odd. this was the first time I've ever heard of such a thing, but I am not a mechanic, so I trust that Honda Specialists know what they are saying and looking for, since they work on Hondas all day, everyday. I moved forward by ordering a transmission dipstick (they didn't have any in stock). I came in two days later when the item arrived and I asked the Parts guy to help me locate the hole where the dipstick should be placed. He didn't know and so he asked a technician. The technician came out and looked and saw that there was already a dipstick in place. Thankfully- It was never missing and I was able to return the item with ease. On the other-hand, how can a seasoned technician inform me and the clerk that I was missing as dipstick, when it was clearly in sight? I lost time from work, energy and could have spent my morning more productively instead of running around like a dipstick. =) TTT More

Quality service and helped me plan for future service needs Easy to schedule an appointment. My service representative was professional and great to work with! The service was done right. I would recommend Co Easy to schedule an appointment. My service representative was professional and great to work with! The service was done right. I would recommend Concord Honda! More

Confident! I bring Honda Civic to Concord Honda service the last 5 years, and my car still feels smoothie. Thank you for your service. Plus I like the wait lobby I bring Honda Civic to Concord Honda service the last 5 years, and my car still feels smoothie. Thank you for your service. Plus I like the wait lobby area. More

2000 accord I have been coming for many years to Concord Honda. Have never had a bad experience. I own 3 Hondas ( all over 10 years old) and I always get then se I have been coming for many years to Concord Honda. Have never had a bad experience. I own 3 Hondas ( all over 10 years old) and I always get then serviced there . Excellent customer service. Every advisor I have had is good but I usually request Wassif. He is excellent !! As long as I own Hondas I will be a customer of Concord Honda!! More

Great Customer Service Representative Driving for Lyft, my car requires a ton of service. I always go to one person, but all of them are friendly and accommodating. Customer support and se Driving for Lyft, my car requires a ton of service. I always go to one person, but all of them are friendly and accommodating. Customer support and service is the backbone of any industry. TRhe service may be just okay, or mediocre, but the relationship one establishes with clients if very important and should always appreciated. Thank you. More

Great Staff After trying 2 other dealerships I found Concord Honda the most efficient and helpful to service my 2011 Ridgeline. Making appointments is easy. Sta After trying 2 other dealerships I found Concord Honda the most efficient and helpful to service my 2011 Ridgeline. Making appointments is easy. Staff is informative and friendly. They deliver on the timeline promised. If smoothing unexpected develops to delay delivery they contact you quickly and work with you if the delay causes a problem for you. More

The service is ok, they improve The servive was ok, they did a good job. I was glad the process was fast and no hassle. I dont have any complain at these time so far it was done perf The servive was ok, they did a good job. I was glad the process was fast and no hassle. I dont have any complain at these time so far it was done perfectly. More

Positive Experience Getting my car serviced used to be a hassle but now it's a stress free process whenever I visit Concord Honda. I've been getting my car serviced by Ri Getting my car serviced used to be a hassle but now it's a stress free process whenever I visit Concord Honda. I've been getting my car serviced by Ricky for a year now; he is attentive, efficient, and answers all my questions with a smile. Works with me on getting the best deals and is very helpful in ensuring my car and myself are taken care of. I recommend going to him for any of your car service needs because good customer service is hard to find! More

Excellent service dept. I brought my 2007 Accord in for some preventive maintenance. It's 10 years old with over 120K miles on it, so I had all my coolant and heater hoses r I brought my 2007 Accord in for some preventive maintenance. It's 10 years old with over 120K miles on it, so I had all my coolant and heater hoses replaced, along with the thermostat. I made an appointment with my favorite service advisor and was greeted promptly. Everything went well. The parts were carefully replaced and my car was washed and ready at the designated time. I kept the old hoses and cut them up at home. They were old, but they were surprisingly still in good shape. I'm impressed with the quality of Honda parts. Concord Honda did a great job and I am very happy with the service I received. I will continue to bring my Honda here for service, for as long as I own it. More