Concord Honda | Page 67

Great customer service The service advisor Rick Kreiser, was very professional and he took the time to explain what needed to be done in my vehicle. The service was better t The service advisor Rick Kreiser, was very professional and he took the time to explain what needed to be done in my vehicle. The service was better than what I usually get from the winter Honda in Antioch. More

Service on Saturday not ideal Saturday service is not ideal, the dealership over books appointments, an oil change takes 3 hours!!! I waited 1 hour to be picked up by the shuttle Saturday service is not ideal, the dealership over books appointments, an oil change takes 3 hours!!! I waited 1 hour to be picked up by the shuttle service! Awful experience. More

Kenji did a great job! Regular maintenance can be a pain and often going to a dealership can make you feel like you're going to be taken advantage of. I definitely did not f Regular maintenance can be a pain and often going to a dealership can make you feel like you're going to be taken advantage of. I definitely did not feel that this time around and that has everything to do with Kenji and his ability to minimize anxiety with fact and help create an executable maintenance plan. More

Great Dealership I had the best experience at Concord Honda. Greg Boynton was extremely helpful and patient with us. He was never pushy and insisted on an immediate pu I had the best experience at Concord Honda. Greg Boynton was extremely helpful and patient with us. He was never pushy and insisted on an immediate purchase from us. He listened to what I wanted and made sure that was what I got! I would definitely recommend this dealership to anyone purchasing a Honda. They're the best! More

My Concord Honda experience was excellent! This is the second car we've purchased from Concord Honda and the person to ask for is Chris Zacharakis. Chris is professional, not pushy at all, ver This is the second car we've purchased from Concord Honda and the person to ask for is Chris Zacharakis. Chris is professional, not pushy at all, very thorough. Very straightforward, smooth transaction. Thank you for such a positive car buying experience! More

Poor service, terrible follow up, slow repairs So ya this service center had my car for almost 2 weeks. I called my service advisor to follow up because she never called me. I left her a message sh So ya this service center had my car for almost 2 weeks. I called my service advisor to follow up because she never called me. I left her a message she never called me back. I then called another advisor they called me back but never left a message. The manager of the service department finally returned my call the following afternoon. They needed to replace the blue tooth hands free system and navigation unit it took 4 Days to get the part and another 2 for them to be installed. They originally offered me a rental initially I turned it down but then had a change in plans we’ll guess what I called them back to make arrangements to get on and guess what never was called back the left me with a borrowed vehicle from a friend that had no a/c and the weather was over 100 it made the 1.5 hour car ride sooo enjoyable!! I’ll never go back to Concord Honda luckily there is another Honda Service center the next town over I’ll be going there from now on! More

Horrible Experience My experience was horrible to say the least. I made an appointment for my 2013 Honda Accord for a recall issue. When I arrived at 10:15 am I waite My experience was horrible to say the least. I made an appointment for my 2013 Honda Accord for a recall issue. When I arrived at 10:15 am I waited 30 minutes for someone to even acknowledge I was there and that was after I had to ask if I needed to reschedule. There were guy's walking around talking about what they had planned for the upcoming weekend etc. Then I was told it would take 2 hours. Once I got shuttled home I never received a call so I called the dealer at 1pm just to get routed around in the phone system five times. Once I actually was able to get a person to speak to me instead of transferring me or putting me on hold for a length of time I was told, "we are extremely busy." I told the gal I had my car there and it should have been ready an hour ago. Again, I was asked to hold for her to check. She stated it wasn't ready but should be soon. I asked if she could have a shuttle come get me and I would wait at the dealership. She replied, "yes, someone would be on there way." An hour later I called back inquiring about the shuttle and a gal said, "she could not find the driver." At this point I am late for work and I have no car. Out of complete frustration I asked to speak to the manager. Scott took the call and stated, "he would have a couple of his guys drive my car to me." After I hang up I receive a call from the shuttle driver that he is out in the front of my home. I told him what Scott had said and asked that he get in contact with Scott. Ten minutes later (2:30pm) 4 hours after dropping off my car - my car was delivered to my home. This is completely unacceptable and there is no excuse for something like this to happen. It seems like one hand doesn't know what the others is doing over there. I will NEVER return to that dealership again. More

Concord Honda Reigns! I'm an 80 year old practicing physician who found myself in a complete state of emergency. My passenger-side mirror had been smashed by a runaway garb I'm an 80 year old practicing physician who found myself in a complete state of emergency. My passenger-side mirror had been smashed by a runaway garbage can; I had hourly appointments scheduled at my office in WC and leaving for Sacramento immediately that evening. From my perspective Driving the Freeway to Sacramento was an accident about to happen. I immediately researched agencies with mirror and installation possibilities. I was told by other agencies earlier in the day, that this same service would undoubtedly take a day to order (understandable) and several hours to install. I finally discovered Concord Honda had a mirror in stock. Upon arriving at Concord Honda, I discussed my plight with Kenji and experienced efficient, expedient, respectful, courteous and professional assistance. I was on the road within LESS THAN HOUR! Thank you Concord Honda and a Big Thank You to Kenji who turned me into a future Concord Honda customer! Woo Hoo. More

Optional Service Contract Overall the service was OK but the optional service contract of $899 was not clearly explained to us. It was added to the capitalized cost but we don Overall the service was OK but the optional service contract of $899 was not clearly explained to us. It was added to the capitalized cost but we don't really need it, so it increased our monthly lease payment. Earlier, I asked for the calculation on paper but they did not give it to us right away and we had to wait for a long time before we signed the papers. More

THE BEST! EDDY YEOMAN AND CHRIS (FINANCE GUY) WERE VERY PATIENT WITH US AND EXPLAINED EVERYTHING THOROUGHLY. THEY TOOK THE TIME TO MAKE SURE WE GET THE VEHICLE EDDY YEOMAN AND CHRIS (FINANCE GUY) WERE VERY PATIENT WITH US AND EXPLAINED EVERYTHING THOROUGHLY. THEY TOOK THE TIME TO MAKE SURE WE GET THE VEHICLE THAT BEST SUITS OUR NEEDS. More