Competition Subaru of Smithtown

Went looking for a 2011 legacy 2.5LTD. Staff was very friendly at first. When I called to negotiate a deal with Jeff, I was told it was his day off so Vinnie was assigned to help me. We negotiated a fa friendly at first. When I called to negotiate a deal with Jeff, I was told it was his day off so Vinnie was assigned to help me. We negotiated a fair price and I asked that he fax me documents containing the offer so I could then leave a deposite. After four hours and multiple phones nothing was faxed. First I was told that he forgot about it. Then he was to busy. Finally I was told that I had to call back the next day so that Jeff the original salesmen could do it. Well I knew what that meant. The next day when I called, the Jeff had no knowledge of the deal and Vinnie mysteriously forgot about the terms of the agreement. Then the sales manager James came back to me with a number that was supposedly 300 below invoice. The kicker is that first number that Jeff gave me when i went into the dealership was lower and it was supposedly 200 below invoice. Did they not think I took notes? This is why people hate car salesmen. In the end using a free internet service I was able to get a 2012 legacy 2.5LTD for the price I wanted. More

I have purchased a few new cars before my 2011 Outback. I have to say their sales Dept. was competitively priced but there service dept. is too small. You have to make apt's for everything even a oil chang I have to say their sales Dept. was competitively priced but there service dept. is too small. You have to make apt's for everything even a oil change and when you do, they never stick to the time frame they tell you. It takes them almost 2 hours just for a oil change. The last two times I went I had to wait 2 hours and then they try to up sell you extra service that is not listed in the manual. I definitely will buy my next Subaru else where. More

I bought my car at the same dealer, which was a pleasant experience. Dave was a great guy. I wish I could say the same for the service department. I went to the service department for an inspection. I experience. Dave was a great guy. I wish I could say the same for the service department. I went to the service department for an inspection. I called early in the week to set an appointment for Saturday, 9am. he said it would take less than an hour. I went in at 8:50 to drop off my car, and all the bays were full and many more people were ahead of me. What is the point in setting appointments if you take everyone who drops off their car the previous night first? I had a 2010 car, so I only needed a safety inspection, literally takes 10 min. I also asked them to check an air leak in one of my windows, very evident above 60 mph. It was 12:50, and still no call, so I went in, and he said you are the next one in. Another 40 min, and he calls to say it is ready and said he could not duplicate the air leak. He said he went 65 mph, but checking the mileage, he only drove 5 miles and the dealership is in a highly congested area. There is no way they took it over 65 mph. I called him out on it, and he said he drives it around the side streets. 65 mph on the side streets. It took 5 hours to do a 10 min safety inspection. My conclusion, they were not making any money on my service, since I declined for the 15,000 mile service, I am sorry, I am not spending 100's of dollars for them to lube my chasis (no moving parts) or oil my door hinges, and so they put my order at the bottom of the pile. he also said he washed my car, but never did. Stay clear of this dealer, I will be gladly be going to xxx for my car repair needs. More

I bought a used 4runner from this dealer. It had a serious steering problem that showed up on the highway. I called the salesperson to get it fixed. I took it in and told them it happens at 55mph+. serious steering problem that showed up on the highway. I called the salesperson to get it fixed. I took it in and told them it happens at 55mph+. They said they would fix it. When I came back they stated they rotated the tires and it was fixed. They did NOT drive it on a highway. I insisted on it so they made me drive with a service tech. The service the refused to drive it fast enough or go on a highway. We drove back to the dealer and he pronounced it safe. Driving back to work later that day I encountered the problem again. When I called the sales guy he told me "I don't give a F*^*k". I asked to return the car and pay a restocking fee. They refused and they refused to even test it correctly. I sold the car at a loss and they did not refund the money. DO not do business with these people. More

Friendly people who work with you to get you what you need. No pressure, just informative and helpful. I've purchased 3 vehicles from them already, all went smoothly. I recommend them highly. Good select need. No pressure, just informative and helpful. I've purchased 3 vehicles from them already, all went smoothly. I recommend them highly. Good selection of used vehicles which I almost purchased, but went with new More

My husband and I spend the month of January looking for an honest Subaru dealer to purchase our new Forester. We did our homework, looked at all review for long Island Subaru dealers near us, read all we c an honest Subaru dealer to purchase our new Forester. We did our homework, looked at all review for long Island Subaru dealers near us, read all we can on scam techniques to watch out for, read all of Consumer Reports articles, checked out invoices, Kelly BB, Edmonds and pretty much everything possible. We were completely turned off by the first 3 dealers we went to. They each tried to use a few of the scam techniques we’ve read about. Completely turned off and ready to throw in the towel, I ran into a review about Competition Subaru at St. James Long Island. I was a bit hesitant because not only was it 1 ½ hours away from our home but there was only one reviewer. Ahhh, but what an interesting review this was… it told about two of the previous dealers that we had gone to and the dishonesty there was, exactly as we experienced it first-hand. At the end of the review the gentleman goes on to say what a pleasure it was for him to do business with Competition Subaru, a new dealership. We decided to take the ride to St James and met with our salesman Damon, first honest salesman I’ve ever met!! What an amazingly fast transaction this was. We did haggle the price and with no unnecessary added fees and no tricks or greed, we were at a very fair price in about 15 minutes of us being there. Picked up our new car 2 days later and made a couple of new friends while there. More