Community Toyota

I have purchased two vehicles at this location and I guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warra guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warranties that were purchased with the new car. I was concerned that when the time arouse I would have a very difficult time accessing the benifits of such warranties. Sure enough it has happened. Let's start with the tires, mind you this was a brand new car with tires made for 50,000 miles. So my son had a blow out in Kansas I believe and he took the vehicle to the dealership there, and apparently dealerships don't share information , so the dealership stated they were not aware of any warranties on the tires until I called them. Anyhow the dealerships service department told my son that he needed to change all his tires so he did as he was instructed and payed over 1,400.00 dollars. After I called the dealership because they had not coved the one tire under warranty, because they claimed not to be aware of it. The car had about 29000 miles on it and the dealership claimed that the thread on the tires was too low. Debatable. I specifically got there warranties so that my son would not worry on his long trips to work but this was to no avail. It has been months of going back and forth with the dealerships and warranty companies and nothing. I am made to feel like an idiot for believing that they would honor what they sold me. So very frustrating and I asked specifically if my son or I would have to go through this circus , and of course the lady told me no. There was a manager of service that was helping me at the community toyota who seems very helpful but I was told he is no longer there Also my son driving all these miles had some bugs and hard water stains on the paint of the vehicle as well. And so started another fiasco. After being tured down for every request to get this remedied the insurance company finally agreed on a complete detail of the car...and there it began. I took the car to the dealership to get detailed (after about a week of going back and forth with insurance) on Monday so that it could get detailed tuesday and had to get a ride from the dealership to my home that night. So Tuesday I was told I could pick up my car because it was ready and I asked if I could pick it up at about 7pm so I could get ride. I was told yes and the keys would be left up front. When I got dropped off , neither the car or keys were there. The service man had forgotten and drove back. It took him about 30min to get there. After awhile he brought the cat to the front but the same bugs were on the front bumper and paint, also the tire covers were full of mud and dirt so I had to leave it again. This time I had to wait more than an hour for my ride to pick up again. The next day my brother picked the car up at about 7pm thinking my nightmare was over I parked and coverd the car. The next day I happened to look at the undercarriage of the car and it was still full of mud and dirt. ( I was told several times by service that the detailed job included the undercarriage of the car) So I took pictures and sent them to the service man. Then Monday comes and the service man tells me he would look into it on Tuesday because he saw this message late Monday. Tuesday the said service man calls and tells me there was a language barrier between him and the detailer and they do not have a lift to clean the undercarriage of the car. What do you say to that. I felt defeated, it's not like I can go see if they do or don't have this lift. It just baffles me that I had to literally be there for a week straight and call and go back and forth for them not to completely clean my car . Which the insurance is paying for, also Noone there seems to know what to do with hard water spots( which warranties they sold me covers). Not ever the body shop. The body shop told me I need a professional. Then I don't know what the dealership is if not professional. More

I totalled my 2022 Highlander that I bought last year at Comminuty Toyota in Baytown and was looking for a new vehicle. I already knew that Community Toyota was a great place to buy a car so I returned. Th Comminuty Toyota in Baytown and was looking for a new vehicle. I already knew that Community Toyota was a great place to buy a car so I returned. They made everything seamless from finding the right car to financing it. They went above and beyond in helping me to make the right choice and were prompt and courteous. More

Jennifer B is the goat she made my truck buying experience pain free go Community experience pain free go Community More

I tried for months starting early in 2022 to buy a Toyota RAV4 Hybrid Limited with Advanced Technology Package in Ruby Flare Pearl color from Baytown Toyota. They strung me along for months and then dropped RAV4 Hybrid Limited with Advanced Technology Package in Ruby Flare Pearl color from Baytown Toyota. They strung me along for months and then dropped me. Now I found out they even blocked me from their website WOW. Talk about hypocritical TV advertising More

Diego Rivera was excellent and went above and beyond to ensure he showed me how to use all of the cars features. I appreciated all of the help he gave me. I love the car!! ensure he showed me how to use all of the cars features. I appreciated all of the help he gave me. I love the car!! More

I highly recommend Community Toyota. My salesperson Jennifer was very courteous and knowledgeable. I am thankful for everything she did for me to make make buying experience exceptional. My salesperson Jennifer was very courteous and knowledgeable. I am thankful for everything she did for me to make make buying experience exceptional. More

Dealership was very helpful and in this current vehicle climate the prices are very reasonable compared to other dealerships. climate the prices are very reasonable compared to other dealerships. More

Very prompt and very courteous. Couldn't ask for better service. So appreciate their attitude Couldn't ask for better service. So appreciate their attitude More

The service representative was very professional and informative. Quiltan was his name. Excellant service. My car was ready in a timely matter. informative. Quiltan was his name. Excellant service. My car was ready in a timely matter. More

Purchased a Rav 2022 .Came in to dealership in jan and was given opportunity to buy a SUV. We gor our suv in feb christine and kevin were amazing giving us updates on when our vehicle would arrive. Was ea was given opportunity to buy a SUV. We gor our suv in feb christine and kevin were amazing giving us updates on when our vehicle would arrive. Was easy and amazing experience. Will come back agaim for future purchases. More