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Community Honda of Orland Park - Service Center
Orland Park, IL
1,069 Reviews
1,069 Reviews of Community Honda of Orland Park - Service Center
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August 06, 2020
Mr.Madea, the service manager at The Honda Dealership in Orland Park, was phenomenal. Their customer service is on point and always a pleasure to deal with. They are very thorough and very professional . Orland Park, was phenomenal. Their customer service is on point and always a pleasure to deal with. They are very thorough and very professional . Thank you for a wonderful service team More
by Katerina Stergiopoulos
Verified CustomerEmployees Worked With
Mr. Bob Madea, service manager!!
August 05, 2020
I brought my van in for a timing belt replacement and repair the 2 sliding doors. When my wife picked up the van nobody went over what was done or made sure everything was alright. When I got home I noti repair the 2 sliding doors. When my wife picked up the van nobody went over what was done or made sure everything was alright. When I got home I noticed dents and scratches on the drivers side sliding door that had happened while it was in for service. I had to call and inquire about what happened. I never heard back so I came in the following Saturday morning and showed Zack the damage. He knew about it and was going to check into it. I talked with Bob the following week and set up to have my wife drop it off and the damage would be repaired. They dropped the van off for us and picked up the loaner after it was repaired. Unfortunately the body shop did an awful job and the door doesn’t work all the time now. We spoke to Bob and are going to schedule to drop it off again to get the door repaired. I wish I would have left the damage there it looked better than it does now. I’m very dissatisfied with my experience. This is the 3rd vehicle we have purchased from Community! Thank you. More
by cormac6609
Employees Worked With
Bob in service. He was very helpful but I was very disappointed when I got the van back from the body shop. I would have hoped he would have looked at it! , Zack Plautz
August 05, 2020
They seem to look out for me.. "got your back" I had Randy Prybl(?) he was outstanding as he always is. Answered all my questions and concerns. He was sure to make an extra effort in contacting m I had Randy Prybl(?) he was outstanding as he always is. Answered all my questions and concerns. He was sure to make an extra effort in contacting me, I had telephone land lines problem that day. The young man he picked me up from my home was so courteousand polite. More
by RHFLOCK
Employees Worked With
August 04, 2020
Great service It took longer than promised otherwise great experience. The waiting area could have been better distanced but I sat by myself so it was ok. It took longer than promised otherwise great experience. The waiting area could have been better distanced but I sat by myself so it was ok. More
by CAROLMEDOFF
Employees Worked With
Zack Plautz
August 04, 2020
Took me right away, turn around was as promised, service people were friendly. However, price seemed high for replacing the lock mechanism. It has to be possible to make a key that is cheaper to reprogram people were friendly. However, price seemed high for replacing the lock mechanism. It has to be possible to make a key that is cheaper to reprogram. More
by RUSH-WILLIAM
Employees Worked With
August 02, 2020
Kamron checked us in the morning and was very polite and courteous. He followed up with a phone call as to what was going on with our van and other possible recommendations without an type of pressure. He a courteous. He followed up with a phone call as to what was going on with our van and other possible recommendations without an type of pressure. He also followed up as to when the car was ready to pick and gave the total over the phone. Zach was there for us during the pick up of the car. He was extremely busy helping others, but was always reassuring and polite. These 2 are great in the service depts. More
by cherylandedward
Employees Worked With
Kamron, Zack Plautz
August 02, 2020
Poor communication The service team did not explain service details and prices well. Service details were read from a printed form. There was no explanation about servic The service team did not explain service details and prices well. Service details were read from a printed form. There was no explanation about services performed. I waited at the dealer for 3 hours and was not updated on progress. They seamed unorganized & couldn't find my car when done. Very different experience than previous ones! I will likely seek service elsewhere in the future. More
by PATTYMOTSCH
Employees Worked With
Did not introduce themselves.
August 01, 2020
not happy I came in because my car needed an oil change and the scheduled service, once I picked my car up and while driving it home I notice that it was raddli I came in because my car needed an oil change and the scheduled service, once I picked my car up and while driving it home I notice that it was raddling under the carriage. I got inside my home garage and I noticed something hanging from the carriage. Now I have to schedule another appointment at another Honda dealer because I'm afraid to take it back to you for fear that you did this to run the price up or because you have incompetent mechanics, either way, I have to pay for this unnecessary repair, I'm not happy. I'm thinking about posting this on social media. Fyi I don't remember the serviceman I worked with, I just mark something to submit the review More
by estherwilliams49
Employees Worked With
August 01, 2020
Friendly People Every time I come in for service the staff is always friendly. There is always hot coffee (regular and decaf) and bottled water. They regularly keep y Every time I come in for service the staff is always friendly. There is always hot coffee (regular and decaf) and bottled water. They regularly keep you updated on the status of your car's progress. More
by JLEYVA8901
July 31, 2020
Safety and Diversity A great effort is made for customer/employee safety. Glad to see increasing effort in improving diversity. The service advisor answered all of my qu A great effort is made for customer/employee safety. Glad to see increasing effort in improving diversity. The service advisor answered all of my questions. More
by JW
Employees Worked With
Hector Lugo
