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Community Honda of Orland Park - Service Center

Orland Park, IL

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1,069 Reviews

1,069 Reviews of Community Honda of Orland Park - Service Center

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September 07, 2020

Vehicle was serviced fast and effectively. Waited for part on back order but it was installed quickly and the service department contacted me when the car was ready. More

by KEVIN CHAPIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Community Honda of Orland Park responded

Kevin, Thanks for this post! Glad to hear you had a great experience. We'll let our service staff know of your appreciation and we look forward to seeing you again soon!

September 04, 2020

you missed reset button after oil change. wrench appeared telling me to see mechanic, figured it out , with help from friend with smart phone i was able to reset to 100%. problem solved by me. More

by JGB3540W65ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
forgot name.
Sep 09, 2020 -

Community Honda of Orland Park responded

We apologize for any concern or frustration this may have caused you. Your business is very important to us and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me via email, at anthonyh@communityhonda.com, at your earliest convenience. Thank you for alerting me and I look forward to speaking with you soon. Regards, Anthony Hicks, Business Development Manager

September 01, 2020

Randy was great. Schedule appointment. Got my car right in and out. Didn’t wait long at all! Definitely will recommend there service department thank you More

by UTHMAN913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Community Honda of Orland Park responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

September 01, 2020

I was told the $105.15 charge would include an oil change which it did not. I also asked that the tires be rotated, and I see they were not. I got an estimate for new tires that was over $400 more than the p More

by PEGWINKS
Recommend Dealer
No
Employees Worked With
Randy Pribyl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2020 -

Community Honda of Orland Park responded

We apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Anthony Hicks, Business Development Manager, at anthonyh@communityhonda.com, with your contact information, at your earliest convenience.

August 31, 2020

Service took twice as long as promised. No phone call follow up to inform me of the delay. I was also not presented with an inspection review. More

by kristopher.entler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Sure
Sep 03, 2020 -

Community Honda of Orland Park responded

We apologize for the wait you experienced in getting your vehicle serviced at our dealership. Please reach out to Anthony Hicks, Business Development Manager, at anthonyh@communityhonda.com, with your contact information, at your earliest convenience so we have the chance to make things right.

August 31, 2020

Service was great and I was happy with all the employees who assisted me. Only questionable comment is why put the Disney channel on to a waiting room full of adults. More

by ellenrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plautz
Aug 31, 2020 -

Community Honda of Orland Park responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible! Occasionally we put the Disney Channel on to entertain children who may be waiting with mom or dad. Feel free to request a channel change next time. Have a great day.

August 31, 2020

The staff was very friendly I didn’t like the fact that I had to make a second trip for the same thing. Glad they acknowledged their mistakes. More

by SEBROW4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Savage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Plautz
Sep 03, 2020 -

Community Honda of Orland Park responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Community Honda. Our Business Development Manager,Anthony Hicks, would love the chance to talk to you about this situation and make it right. At your earliest convenience, please send your contact information to him at anthonyh@communityhonda.com.

August 28, 2020

As Usual, Randy was extremely helpful. He told us the tow truck company that Community Honda usually uses so we called them. The tow truck was out to pick up our car in short time and Randy was able to get t More

by JMolsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Community Honda of Orland Park responded

We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

August 28, 2020

Randy took great care of my car. He called me to keep me up to date on the extensive repairs and suggested some needed service. More

by Honda Blue
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Community Honda of Orland Park responded

Thanks for this post! Glad to hear you had a great experience. We'll let our service staff know of your appreciation and we look forward to seeing you again soon!

August 27, 2020

Pricing has gone up and the service way down! I left a message afterward regarding a noise I thought was coming from the tires they just rotated and to see why the windshield fluid was not refilled. Week More

by CGRIMMSVN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Savage
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Community Honda of Orland Park responded

We apologize for the miscommunication during your service visit. We would like the chance to speak with you further about your time with us. Please reach out to Anthony Hicks, Business Development Manager, at 708-364-2452, at your earliest convenience.

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