Community Honda of Orland Park

I had a great experience purchasing a new Accord from Community Honda. Dave Thompson was great to wrok with it and Ed Bilo the Manager made the deal work. I traded in two cars and the guys were able to Community Honda. Dave Thompson was great to wrok with it and Ed Bilo the Manager made the deal work. I traded in two cars and the guys were able to make the financing work. The entire process was fast and without surprises. More

In my 30 years of purchasing both new and used cars, I have never experienced amore enjoyable car purchasing experience than at Community Honda in Orland Park, Il. Frank Cleveland was great!! Not only di have never experienced amore enjoyable car purchasing experience than at Community Honda in Orland Park, Il. Frank Cleveland was great!! Not only did he treat me as a customer with honesty and integrity, he was extremely knowledgeable and thorough about all aspects of the vehicle, with explaining the standard and optional equipment on the vehicle as well as the maintenance minder system. Frank went above and beyond assisting with my new car needs. He is a true professional from the word go! When I am ready to make my next new car purchase Community Honda and Frank Cleveland will be first on my list. Thank you Frank for being you! Kevin Lauffer More

This was a great place to buy a car from. I wasn't looking forward to car shopping but mine old one had recently blown up! Thus, I had no choice... lucky for me I went to Community Honda and they sent looking forward to car shopping but mine old one had recently blown up! Thus, I had no choice... lucky for me I went to Community Honda and they sent Frank Cleveland to me. He's a wonderful sales person, friendly, listen to what you want and makes sure that you are happy with your purchase. He isn't overtly pushy and addresses all your concerns. If you need a new car- go see Frank, you'll be glad you did! More

Appointment time was 12:30. Vehicle sat in an outdoor holding area for more than a hour after the appointment time. Once the vehicle entered the shop, it sat apparently unattended (hood up, work light i holding area for more than a hour after the appointment time. Once the vehicle entered the shop, it sat apparently unattended (hood up, work light in engine compartment but no activity) for a long time. It appeared from observation as if the mechanic actually had 2 vehicles in his care at the same time. About 3:00, I asked the consultant for an update and was told that the hood cable was "probably" stretched and the hood latch was rusted (with all that grease on it? I don't think so!) and needed replacing. I opted to replace the hood cable and clean and adjust the latch (it looks shiny and new). The "book rate" for these 2 jobs is exhorbitant! I have been considering moving my maintenance and repair business from Napleton due to convenience. After an 11 year relationship with Napleton (vehicle is a 2003 bought from them and service frequency will only increase), they still very actively pursue my business through reminders and service coupons. Community does not seem to do this. I think I my well reconsider making that move. More

Had appointment for 8:45a.m. Given eta of 1-2 p.m. By 1:00 car not even looked at. What are appointments for????? Not done until 4:30p.m. No offer of loaner car or a ride home!! I just wish they woul 1:00 car not even looked at. What are appointments for????? Not done until 4:30p.m. No offer of loaner car or a ride home!! I just wish they would have told me they were running behind at some point. Then I would have made other arrangements, but I thought my car would be done by 1 or 2:00 pm. I will never take my car there again for service nor would I buy another car from them. More

Good service,very professional,explain what needs to be done and the cost of service.I have my car service here since 1996.I bought my honda from them. done and the cost of service.I have my car service here since 1996.I bought my honda from them. More

It was my first time going to Community Honda for any type of service. I bought my Honda used from a private party owner. I took my 2008 Honda Civic in for an oil change. And the nice young service advis type of service. I bought my Honda used from a private party owner. I took my 2008 Honda Civic in for an oil change. And the nice young service advisor greeted me right away inside the service garage. He walked around the vehicle with me and found a few scratches and paint chips on the rear bumper. He advised me that community honda offers free body repair estimates. I didnt know that any dealership did that ! So i got a free estimate on damage to my vehicle i didnt even know about!! And then Matt said he would get me in for an oil change and reccomended to change out the transmission fluid and rotate the tires. He explained the benefits to me of doing these services. And he also answered all of my questions. He got me out of the service department earlier than the time he promised! Thats 5 stars in my book! Overall it was a pleasant expierence having my vehicle serviced at Community Honda. The young service advisor made it a pleasant comfortable expierence ! This dealership also offers free car washes and has a pleasant waiting room! The cashier was very courteous ! I will definitely return for service and i'll make sure I see Matt Krugman! More

Went to get oil change and automatic lock fixed. The dealer informed me that it would be $100 to diagnose the problem, but that $100 can be applied to repair costs. At the end, they charged me $250 for dealer informed me that it would be $100 to diagnose the problem, but that $100 can be applied to repair costs. At the end, they charged me $250 for about 1 hour of labor plus costs. Service manager did not want to tell me how long it actually took to repair the car. Plus, they charge 5% of labor for "service fees" which I was not informed of upfront. I wish my business could add 5% to the cost of everything for service at the end. All the employees had the attitude as if they were doing me a huge favor by repairing my car. Jason Glenn, the service advisor, is particularly greedy. More

Sales associate, Frank was extremely helpful. He offered options and ideas. I was very comfortable making my purchase. This was my third purchase from Frank. I would not want to work with anyone else. Finan options and ideas. I was very comfortable making my purchase. This was my third purchase from Frank. I would not want to work with anyone else. Finance dept was helpful as well. I was grateful to receive all the promotions available!!! Great purchase! More

Community Honda of Orland Park is truly a step above the rest! Eddie Bilo offered excellent customer service and follow-up via phone, email and in-person without any high pressure sales tactics. Eddie's att rest! Eddie Bilo offered excellent customer service and follow-up via phone, email and in-person without any high pressure sales tactics. Eddie's attention to detail and patience with all of my questions was much appreciated. He honestly worked with me for over 3 months, beginning with an email inquiry I sent online, follow-up calls and emails and 2 visits to the dealership! Needing to trade in my old Accord sooner than later, I researched all of my options carefully, debating whether to buy new or used and if I should buy another Honda. Eddie presented different vehicles and options for me to consider, while being mindful of my credit, low down payment, lower trade-in value for my 2000 Accord LX (250,000+ miles), my need to buy an affordable car at a lower % rate that would fit my kids comfortably AND my need for great gas mileage and lower monthly payments. I was very impressed! When I brought the kids and Grandma in on a Saturday morning, Eddie and Wayne Neven worked timely and expertly as a great team. They made me and my family feel right at home for the test drive, to complete the paperwork and to review of all my car's features before I drove it off the lot! We really love our 2010 Civic LX and I couldn't be happier! Most importantly, I love that what began as a very stressful experience for me, became a memorable one. As a loyal Honda customer, I know I made the right decision. I received nothing but excellent customer service at Community Honda from start to finish and I'm still smiling. Thanks Eddie (and Wayne)! More