Community Honda of Orland Park

Communication Issues with Customers The best person to work with at this dealership was Stephan, our salesman. He was professional, friendly, had a positive attitude, and offered to hel The best person to work with at this dealership was Stephan, our salesman. He was professional, friendly, had a positive attitude, and offered to help us in any way he could. The out-of-state purchase resulted in our buying a very fine 2014 used Honda Pilot. Two issues: (1) There was no owner's manual, and they had no interest in making sure we had one. Yes, I can buy one on eBay for $30, and that's what I would have done if I had been the manager at the dealership! The communication issue is that they never told us there wasn't one, probably didn't know, and did not respond to the first three calls we made about it. Finally, they said they had one, but it's more like a pamphlet, and they were sending it right away. When it arrived, it was indeed a pamphlet, or a leaflet . . . an advertisement piece features the various Honda models. That's all. (2) The other was also a communication issue. They could have told us it would take three weeks out of four to receive the out-of-state paperwork in order to license the vehicle. With 30 days to get the license, and with my plans to be out of state the fourth week, this was definitely an issue. If they could have at least communicated to me what the expectations are, I wouldn't have stressed about it. By the time I received the title, I had one morning to get my license paperwork on the day I had to leave town. I would have appreciated a clean car when we arrived at the dealership too, since they knew the day before we were arriving from out of state by noon on the day we purchased it. The good thing is that I bought a great vehicle, and when I get my owner's manual (which I had to buy on eBay), I'll finally be able to figure out how to use the navigation and other systems. More

Lies and Misrepresentation I was contacted by Kathy Cortino, their internet Manager. I discussed with her at length my parameters and obstacles in my search for a 2016 Honda Acc I was contacted by Kathy Cortino, their internet Manager. I discussed with her at length my parameters and obstacles in my search for a 2016 Honda Accord EX. A major obstacle was getting more for my trade in of a 2015 Chrysler 200S. She emphatically told me that this specific model was a "hot" demand, and that her dealership had the ability to offer above market prices for this type vehicle. I drove an hour each way, not including my time at the dealer, predicated on what seemed to be a more promising opportunity. I met with the GM (Tim?), and their Sales guy (Steve), and I'm convinced that Kathy never discussed my issues with them. They offered me the same trade in allowance as a previous dealer, and contradicted the assurance given me by Ms. Cortino. She misrepresented herself, and wasted my time. STAY AWAY! More

Great experience buying a Honda Odyssey My wife and I bought a 2016 Honda Odyssey from Community Honda in Orland Park. Our salesman, Larry Patient, provided an excellent hassle-free experien My wife and I bought a 2016 Honda Odyssey from Community Honda in Orland Park. Our salesman, Larry Patient, provided an excellent hassle-free experience. He patiently (no pun intended) answered all of our questions and took us out for two test drives. Before we drove away, he helped us connect our phones to the van's hands free setup. I recommend Larry to anyone looking for a relaxed buying experience in a low pressure environment. More

If anything go for Larry Wonderful Car buying experience with dealer Larry Patient. I had went to multiple dealers and had a horrible experience, one even held my car keys whi Wonderful Car buying experience with dealer Larry Patient. I had went to multiple dealers and had a horrible experience, one even held my car keys while saying they were getting my car appraised but pretty much kept me captive not giving my keys trying to get me to buy. With Larry it was straight to the point, he cut all the crap out of back and forth and got me the best deal. The whole process once I decided was very quick. I literally went back to him because he was honest and was a real person instead of a hard sales person. He promised to be there for me when ever I needed him, even when i just come in for general service. I believe him and am happy i purchased from Him. If your thinking of buying a Honda go to community Honda and ask for Larry. RM More

charged for a loaner car My girlfriend has had four Hondas in the last 12 years. All of which she had serviced at the dealer. She recently had to leave her vehicle for sever My girlfriend has had four Hondas in the last 12 years. All of which she had serviced at the dealer. She recently had to leave her vehicle for several days due to a very expensive repair. When we asked about a loaner we were told we could pay for one. Now her car is a 2012 and has almost 100,000 miles, but she has been a loyal customer for many years. She will in the near future be purchasing a new vehicle. Probably not a Honda though. This was all brought to their attention and their response was all the dealers do it that way. That isn't so, I have had Hyundais and never had to pay for a loaner. Toyota and Chevy also don't make you pay for a loaner. This is just bad customer service in my opinion. More

Great Customer Service Mr. Larry Patient helped me a lot with the process he was honest and reliable. Although I didnt get the car since I was not approve for the finance. Mr. Larry Patient helped me a lot with the process he was honest and reliable. Although I didnt get the car since I was not approve for the finance. I will definitely come back here and recommend it to my friends More

Experience at Community Honda My husband and I had a great experience at Community Honda in Orland Park. Our salesperson, Larry Patient, was very kind and knowledgeable. He answer My husband and I had a great experience at Community Honda in Orland Park. Our salesperson, Larry Patient, was very kind and knowledgeable. He answered our questions and wasn't pushy like your typical car salesperson. More