Community Honda of Orland Park

Nice Job I came in to the shop because I had a problem with my tire loosing pressure and deflating. It turned out there was a screw in the tire. I also had to I came in to the shop because I had a problem with my tire loosing pressure and deflating. It turned out there was a screw in the tire. I also had to have some other service done has well. More

Flat Tire Bought a car from Honda of Orland Park in late March, when I test drove it the salesman Micheal M had to fill the rear passenger tire due to "seasons Bought a car from Honda of Orland Park in late March, when I test drove it the salesman Micheal M had to fill the rear passenger tire due to "seasons changing". A week after I filled the tire again, a couple weeks later filled the tire again. Finally I brought it into the service center but they couldn't fix it because there was a hole was in the side wall. Now have to buy a new tire. Service manager, Robert Mitsos was very preofessional, showed me the hole in the tire and everything. More

Community Honda Sets The Bar. Purchasing from Community Honda has always been a great experience. The vehicles are always priced fair and the staff is always very friendly and welc Purchasing from Community Honda has always been a great experience. The vehicles are always priced fair and the staff is always very friendly and welcoming from the moment you walk in until you’re driving away in a newly purchased vehicle. My wife and I recently bought a used 2015 Honda Odyssey. Tony Mendoza was our salesman and he was great. If anyone wants a salesman that is polite, professional, not pushy, and very helpful from start to finish, Tony is the guy to see. More

service for BG system I like for all three cars service here for BG system and oil change too and other services. They use all the time own for all types models I like for all three cars service here for BG system and oil change too and other services. They use all the time own for all types models More

Very helpful and knowledgeable. Bob could not have been more helpful in making my car purchase a great experience. Very knowledgeable and super friendly!!! Followed up with me to mak Bob could not have been more helpful in making my car purchase a great experience. Very knowledgeable and super friendly!!! Followed up with me to make sure that everything was to my expectations. Bob’s your guy to see!! I also dealt with Sue who had the same excellent customer service!! More

fixed the problem The auto was brought in because "low tire pressure"indicators were coming on. We left the car for a period of time. Sensors have not been on again. The auto was brought in because "low tire pressure"indicators were coming on. We left the car for a period of time. Sensors have not been on again. More

High price mediocre service Didn’t complete what I requested and neglected to tell me. Arrogant and not very helpful. Can’t remember the service person I had. You could pull my Didn’t complete what I requested and neglected to tell me. Arrogant and not very helpful. Can’t remember the service person I had. You could pull my records to find out. More

My salesperson Steve was absolutely awesome I would recommend this dealership to anyone I know. However whoever the man was that had me take out that extended warranty I did not like that part o I would recommend this dealership to anyone I know. However whoever the man was that had me take out that extended warranty I did not like that part of my visit. I am very aware of extended warranties and once I got home I did discover that the warranty will basically cover nothing. Unfortunately it made my monthly note higher by $35. I did decline the offer at first but I felt a bit pressured into agreeing so I proceeded. More

Customer service needs work This is the sixth Honda I’ve purchased from Community. All of my prior experiences have been easy and good, except for this one. First, as Mike brough This is the sixth Honda I’ve purchased from Community. All of my prior experiences have been easy and good, except for this one. First, as Mike brought the car around to us, after it was “cleaned” and “detailed”, I noticed a cell phone in the back seat that belonged to one of the guys that “detailed” the car. What I also noticed was all of the cracker crumbs in the back seat that were also there when we test drove the car. So the “detailing” obviously wasn’t done. Also, I have photos of the candy wrapper, French fry, and popcorn that were in between the front seats and center console after the “detailing” of the car. Then, as Mike hands us the keys he says that usually cars have 2 keys, but they only have one key because that’s all the prior owner gave them. We say, “That’s OK...” thinking we’ll just work with one key. Except that when we got home, we realized that the casing for the key is cracked and if we turn the key the wrong way, it’s going to break completely, leaving us with no key at all. I called Mike to see what we could do about this and what he told me was that there was nothing they could do for us, because they only had what the previous owner gave them and they had given us a lot of money off of the price of the car. I’m a loyal customer who has purchased 6 cars over the past 12 years from this dealership. I’ve always put full faith in Terry and whatever deals he offers me. But after their blatant refusal to help in any way with a second key, I decided to look up the KBB pricing of the car, since them knocking money off of the price being one of their reasons for not taking care of a second key. The fair listing price is $11,469. After taxes, plates, etc, my final price was $11,900. From what I was shown, $1000 was taken off of the price of the car. Please don’t get me wrong and think that I’m not appreciative of $1000 being knocked off, but if we want to talk about numbers and prices, again this is the SIXTH car I’ve purchased from them, equally close to (id not more than) a hundred thousand dollars and they want to NOT cut me a $150 key?!?! The car would not have had a higher price tag if there were two keys provided, so why would I have to pay more since there aren’t two keys provided? I even went to another Honda dealership in the area to ask what they standard of practice is in a situation like this and I was told that they’re sales manager hunts down the salesman who took the car as a trade in and makes that salesman call the previous owner to ask about additional keys. And if they aren’t able to locate and bring in the additional keys, they dealership cuts a new key for the buyer at no cost to the buyer, because they’re supposed to provide two keys. Perhaps I should take all of my business to the other dealership from this point forward. I even asked for just a valet key to be cut for me so that I at least have a key to get into the car and start it should the one I have fully break. We have wrapped electrical tape around the casing to keep it intact, but the lock and unlock buttons don’t work half of the time, resulting in us having to manually use the key to unlock the door - which is turning the key and bringing it closer to fully breaking. I’ve called Joe, the general manger, and all he and I have done is play phone tag, despite me providing him with exact times I was available over a span of two days. In his voice mails, he hasn’t provided any good times to actually catch him, nor has he provided an email address to communicate since catching him on the phone wasn’t working. It’s quite disappointing that this company is willing to lose a loyal customer and all of my business moving forward over a key. What happened to the days of actually caring about loyal customers and true customer service? More

Service needs improvement Apparent lack of communication between the service department and the schedulers that caused wasted time and bad experience for a first time customer Apparent lack of communication between the service department and the schedulers that caused wasted time and bad experience for a first time customer here. make sure youf parts are s available begore going in so you dont get called to come pick up your car as soon as you get home after dropping it off ( all due to parts not in inventory) happened twice in a row and management couldnt even offer a discount or anything for the inconvience. More