Community Honda

Great customer service. Jason worked hard to ensure that my family and I go the best deal. Jason worked hard to ensure that my family and I go the best deal. More

Our purchase experience at Community Honda in Baytown could have been better. We've worked with this Dealership for years for Honda service on my previous Civic, and it was always great. We came in about could have been better. We've worked with this Dealership for years for Honda service on my previous Civic, and it was always great. We came in about 2 months ago to purchase a Certified Used EV that we found online, and to be honest... everything was a struggle. We felt the deal was okay, and we paid a fair amount for it, but we still feel like the Dealership didn't really care and is just trying to move cars as fast as possible. Issues we had: 1. Only had 1 key, and with a certified vehicle, you get a 2nd key. Having them order a key and program it to the car took DAYS, and communication with the Dealership was poor. We had to beg for more info. 2. We paid in full for the car with a trade and a cashiers check, no financing. Waited hours to talk to the Finance gal, and then there was an issue with a lien release notice getting obtained for our trade in vehicle from a bank. Went a month... no word from the Dealership at all, then the Sales Manager calls me in a panic... you have to get us the lien release doc today or we have to reclaim the new vehicle that I have fully paid for. Like, what?! You all need to get your stuff together! We got them the doc and they chilled, but it was frustrating. 3. The vehicle HondaLink/OnStar was still registered to the previous owner and it took 3 weeks to get them to transfer ownership. The Dealership did very little to help with this situation, it was hours on the phone with OnStar. The HondaLink works well, now, so that's a plus! 4. The Sales people have zero power or ownership of a Deal - they are just the middlemen between the Sales Managers and Finance folks. Communication and knowledge could have been much better. Overall, this is not a bad Dealership, but they are just a regular car Dealer that wants to sell cars and first make money - don't let the marketing trick you into thinking they're hometown folks who are "Christian owned" or "treat you like family". They're just selling you a car. We're happy with our purchase and the price, it just could have been a better customer service experience and we've had to jump through some hoops. Still waiting on that Tax window sticker and Title, though... 6 weeks later! More

Very friendly people, super professional. I was worried my car may have too many issues and it would cost me an arm and a leg but the issues found were minor and I’m so happy I took it to Com I was worried my car may have too many issues and it would cost me an arm and a leg but the issues found were minor and I’m so happy I took it to Community Honda instead of somewhere else. More

Very professional. The salesman , Carl, has been excellent. They made the transaction easy and fair. Honda should be proud of this dealership. The salesman , Carl, has been excellent. They made the transaction easy and fair. Honda should be proud of this dealership. More

The experience was great and memorable! Purchasing my first manual car with Ricardo!The entire dealership was a pleasure to work with. Ricardo was a great salesman and enthusiast. Felt lik Purchasing my first manual car with Ricardo!The entire dealership was a pleasure to work with. Ricardo was a great salesman and enthusiast. Felt like we were purchasing the car together lol! More

Great service at Community Honda! Adrian, Kelis, and the manager saved me money under warranty Adrian, Kelis, and the manager saved me money under warranty More

Very positive interaction with the service coordinator, David Tran. Knowledgeable, straightforward, went the extra mile (literally, as shuttle driver). Current parts and labor pricing is not sustainable fo David Tran. Knowledgeable, straightforward, went the extra mile (literally, as shuttle driver). Current parts and labor pricing is not sustainable for this recent retiree on a fixed income without some sort of senior / retired discount scheme. More

I was very comfortable while waiting on the service of my Honda Civic. Although I did not get the car washed or my scratch taken care of the service was good! Thank you Honda Civic. Although I did not get the car washed or my scratch taken care of the service was good! Thank you More

The service was excellent and highly professional. Communication was clear and consistent and I was kept informed throughout the process. Communication was clear and consistent and I was kept informed throughout the process. More

Carl Castillo made car buying an excellent experience and made sure I got the best deal. His customer service did not end even after we closed on the vehicle, as he took the time to explain all the features made sure I got the best deal. His customer service did not end even after we closed on the vehicle, as he took the time to explain all the features a Honda Pilot has available. I highly recommend anyone looking to purchase a vehicle to come to Community Honda at Baytown and seek out Carl. He'll interrupt his own meal for you. More